McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 73457 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
62,713
85.37%
4 Star ★★★★
 
 
4,654
6.34%
3 Star ★★★☆☆
 
 
2,447
3.33%
2 Star ★★☆☆☆
 
 
1,539
2.10%
1 Star ☆☆☆☆
 
 
2,104
2.86%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
June Anne Bryant
Jan 25, 2022
Weren't there supposed to be 12 red roses? I saw only nine.
Responded To By:

Jan 26, 2022
Thank you for your feedback, June. We are assured by the floral design team that the arrangement contains 12 red roses. A few are just hiding from the camera.
★★★★★
Reviewed By:
Carylon Alexander
Jan 22, 2022
If this is your premium arrangement, I'm certainly glad I didn't go with standard arrangement. I wanted something special but could not get a rep on the phone. Used this florist since the 80's. Very disappointed.
Responded To By:

Jan 24, 2022
We are so sorry you experienced difficulty in placing your order, and are not completely happy with it, Carylon. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss this issue. Thank you for your feedback. We appreciate your business.
★★★★★
Reviewed By:
DG
Jan 21, 2022
Not what I was expecting for $85.
Responded To By:

Jan 24, 2022
Thank you for your feedback. Please feel free to contact our Customer Service Team at help@mcshan.com to discuss.
★★★★★
Reviewed By:
Jane Verner
Jan 19, 2022
Hey McShan, I had asked specifically for no baby's breath and to put eucalyptus instead. Just disappointed! Usually great service!
Responded To By:

Jan 24, 2022
We are sorry you are disappointed with the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com for assistance in resolving this issue.
★★★★★
Reviewed By:
Emily
Jan 19, 2022
This looks less full than the picture, but when I go back I cannot tell the difference between the value and the premium I paid for. I guess the hydrangeas are not as full??? It just looks sad. We love McShans but this is not up to the standard I am accustomed to
★★★★★
Reviewed By:
celeste m romero
Jan 17, 2022
I am very disappointed that the 1st attempt delivery was not done right. how embarassing for both recipeints. It kind of took the joy out of the ill friend receiving the right gift on the 1st time.
Responded To By:

Jan 18, 2022
We apologize for any inconvenience this caused you or the recipient, Celeste. The delivery error has been addressed. We truly value your business and appreciate your feedback.
★★★★★
Reviewed By:
Davina D. Taylor
Jan 16, 2022
Roses were already bloomed at 5:00 pm deliver time. Next morning, rose pedals were already dropping off. Requested replacement order, unacceptable for $100+ cost. Not a good standard quality delivery for McShans. Customers since 1970s. Not sure I'll we'll be calling for next service need.
Responded To By:

Jan 17, 2022
We are sorry you were not happy with your order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving your issue. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
J A
Jan 15, 2022
The end result looks nothing like the planter on the website. Not worth the cost.
Responded To By:

Jan 17, 2022
Please contact our Customer Service Team at help@mcshan.com for assistance with this issue. We appreciate the feedback.
★★★★★
Reviewed By:
Jenni Hubby
Jan 6, 2022
The photo on your website was a beautiful white ceramic pot sitting on a wooden stand. I'm very unhappy with this worn blue wood box. Not what I ordered for a friend who's parents just passed away.
Responded To By:

Jan 10, 2022
We are sorry you're not completely happy with your order, Jenni. Please contact our Customer Service Team at help@mcshan.com. We appreciate your feedback, and value your business.
★★★★★
Reviewed By:
Carla Pressly
Jan 3, 2022
Even though these flowers were beautiful, I specifically asked that ABSOLUTELY NO CARNATIONS BE IN THIS ARRANGEMENT. As you can see it is full of pink carnations. You did not listen to my verbal request nor did you read the Additional Instructions in the online form.
Responded To By:

Jan 4, 2022
We are sorry you're not happy with the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com. We truly value your business and appreciate your feedback.
★★★★★
Reviewed By:
Shirley Hunter
Dec 31, 2021
I thought maybe it would have been a fuller and the bow appears to be assemble by someone with no experience at all it making a bow
Responded To By:

Jan 3, 2022
We are sorry you're not happy with your order. Please feel free to contact our Customer Service Team at help@mcshan.com. We appreciate your feedback.
★★★★★
Reviewed By:
Adrienne Mobley
Dec 31, 2021
It looks bad today the photo is different from the first photo. 😑
★★★★★
Reviewed By:
Jeanne
Dec 30, 2021
This doesn't seem as special as I had asked for. It doesn't have silver bling. There's too much heavy greenery. The gold sticks look odd.
★★★★★
Reviewed By:
Staci Taylor
Dec 27, 2021
I am not picky and McShan arrangements are always beautiful and that's why I ordered from you, but I'm not extremely happy with this arrangement. It looks more bare and lopsided than I would expect. I also highly dislike the orange ribbon …the color and that it covers the few flowers on the arrangement. Does it match anything in the floral design? I'm disappointed because this is my children's arrangement for their grandfather. I'm sorry, but it doesn't look like what expected. I feel it needs just a few more flowers on the left because with the banner, it looks unbalanced to me.
Responded To By:

Dec 27, 2021
We are sorry you're disappointed with you order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving this. We appreciate your feedback and value your business.
★★★★★
Reviewed By:
Angela LeCaptain
Dec 21, 2021
I appreciated getting the photo. However, it showed me that you did not send what I ordered. My order was for the Deluxe Monet Poinsettia, not a standard red poinsettia. Was the Monet poinsettia not available? Should I explicitly state no substitutions if I order from you again?
Responded To By:

Dec 21, 2021
Thank you, Angela. We apologize for the error. Please contact our Customer Service Team at help@mcshan.com for help in resolving this issue. We appreciate your feedback.
★★★★★
Reviewed By:
Yvonne Francis
Dec 20, 2021
Not happy with the arrangement. There are too many carnations and not enough roses. When ordered, it showed more roses.
Responded To By:

Dec 20, 2021
Thank you, Yvonne. Please contact our Customer Service Team at help@mcshan.com. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
Gene
Dec 19, 2021
Very disappointed. I paid for deluxe, this doesn't look as nice as the pictured normal arrangement. It frankly is not as nice as something I might have grabbed at Whole Foods. Will not order from here again.
Responded To By:

Dec 20, 2021
We are sorry you are disappointed in your order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving your problem. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
Stacey
Dec 18, 2021
The gnome is suppose to be a poinsettia
Responded To By:

Dec 20, 2021
We apologize for our error, Stacey. Please contact our Customer Service Team at help@mcshan.com so we can help resolve this.
★★★★★
Reviewed By:
Beth hightower
Dec 17, 2021
I ordered 6 white and 6 red roses. There are no white roses.
★★★★★
Reviewed By:
Dee Wesson
Dec 17, 2021
I loved receiving the photos. I ordered a premium size. This basket looks smaller and more compact than the regular size shown on the site. That is the reason that I paid more. I thought the plants would be much more substantial. Is there anyway you can change it to make the plants taller and more of a premium basket?
★★★★★
Reviewed By:
Tom Dunlap
Dec 16, 2021
I was disappointed with the amount of flowers that came. I thought there were roses as well. It looked sparse considering that I paid alomost 90 dollars for it. My aunt was also disappointed...it was her 84th birthday and very special to her and us.
Responded To By:

Dec 20, 2021
We are sorry you're disappointed with your order, Tom. Please contact our Customer Service Team at help@mcshan.com. We value your business and appreciate your feedback.
★★★★★
Reviewed By:
Buds For You
Dec 13, 2021
WE HAVE POINSSETTIAS TWICE THAT SIZE FOR THE SAME PRICE. I HOPE MY CUSTOMER IS NOT UPSET WITH THIS ORDER.
★★★★★
Reviewed By:
Wayne Fields
Dec 13, 2021
Friday they looked good . Saturday not so good Sunday bad and several pedals were about to fall off . Would have thought they would have lasted longer .
Responded To By:

Dec 13, 2021
Thank you, Wayne. We are sorry you experienced this issue with the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com. We value your feedback.
★★★★★
Reviewed By:
Bernadette Cipriano
Dec 9, 2021
Not even have half a dozen of roses? For $90 maybe a spider mums could have been thrown in also I don't know, but I know it's not full enough...needs more greenery of fluff maybe those white steamed flowers that stand tall? Does not have enough accent to give the WOW factor needs to be fuller!! I guess recommended designers choice should allow your designer also. My last 2 arrangement purchases were impressive this one was not...Disappointed this time :(
Responded To By:

Dec 13, 2021
We are sorry you're disappointed with the arrangement, Bernadette. Please contact our Customer Service Team at help@mcshan.com with your concerns. We value your business and appreciate the feedback. Thank you.
★★★★★
Reviewed By:
Vicki
Dec 6, 2021
Flowers looked squished and whole arrangement looked shabby. I was very disappointed especially since it went to my boss and also because I don't expect this from McShan.
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