McShan Florist, Dallas, TX - Customer Flower Reviews
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      Total reviews: 72486 reviews | Star Rating: 4.69
              
      | 5 Star ★★★★★ | 61,821 | 85.29% | 
| 4 Star ★★★★☆ | 4,623 | 6.38% | 
| 3 Star ★★★☆☆ | 2,423 | 3.34% | 
| 2 Star ★★☆☆☆ | 1,526 | 2.11% | 
| 1 Star ★☆☆☆☆ | 2,093 | 2.89% | 
 Real Customers, Real Reviews
 Real Customers, Real Reviews
        All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
                    Reviewed By:
Staci Taylor
                
                                Staci Taylor
Dec 27, 2021
                
                                    I am not picky and McShan arrangements are always beautiful and that's why I ordered from you, but I'm  not extremely happy with this arrangement.  It looks more bare and lopsided than I would expect.  I also highly dislike the orange ribbon …the color and that it covers the few flowers on the arrangement.  Does it match anything in the floral design?  I'm disappointed because this is my children's arrangement for their grandfather. I'm sorry, but it doesn't look like what expected.  I feel it needs just a few more flowers on the left because with the banner, it  looks unbalanced to me.                
                                    
                        Responded To By:
                    
                    Dec 27, 2021
                    We are sorry you're disappointed with you order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving this. We appreciate your feedback and value your business.
                    
                    Reviewed By:
Angela LeCaptain
                
                                Angela LeCaptain
Dec 21, 2021
                
                                    I appreciated getting the photo.  However, it showed me that you did not send what I ordered.  My order was for the Deluxe Monet Poinsettia, not a standard red poinsettia.  Was the Monet poinsettia not available?  Should I explicitly state no substitutions if I order from you again?                  
                                    
                        Responded To By:
                    
                    Dec 21, 2021
                    Thank you, Angela. We apologize for the error. Please contact our Customer Service Team at help@mcshan.com for help in resolving this issue. We appreciate your feedback.
                    
                    Reviewed By:
Yvonne Francis
                
                                Yvonne Francis
Dec 20, 2021
                
                                    Not happy with the arrangement.  There are too many carnations and not enough roses. When ordered, it showed more roses.                
                                    
                        Responded To By:
                    
                    Dec 20, 2021
                    Thank you, Yvonne. Please contact our Customer Service Team at help@mcshan.com. We value your business and appreciate your feedback.
                    
                    Reviewed By:
Gene
                
                                Gene
Dec 19, 2021
                
                                    Very disappointed. I paid for deluxe, this doesn't look as nice as the pictured normal arrangement. It frankly is not as nice as something I might have grabbed at Whole Foods. Will not order from here again.                 
                                    
                        Responded To By:
                    
                    Dec 20, 2021
                    We are sorry you are disappointed in your order. Please contact our Customer Service Team at help@mcshan.com for assistance in resolving your problem. We value your business and appreciate your feedback.
                    
                    Reviewed By:
Stacey
                
                                Stacey
Dec 18, 2021
                
                                    The gnome is suppose to be a poinsettia                 
                                    
                        Responded To By:
                    
                    Dec 20, 2021
                    We apologize for our error, Stacey. Please contact our Customer Service Team at help@mcshan.com so we can help resolve this.
                    
                    Reviewed By:
Beth hightower
                
                                Beth hightower
Dec 17, 2021
                
                                    I ordered 6 white and 6 red roses. There are no white roses.                 
                                
            
                    Reviewed By:
Dee Wesson
                
                                Dee Wesson
Dec 17, 2021
                
                                    I loved receiving the photos. I ordered a premium size. This basket looks smaller and more compact than the regular size shown on the site. That is the reason that I paid more. I thought the plants would be much more substantial. Is there anyway you can change it to make the plants taller and more of a premium basket?                
                                
            
                    Reviewed By:
Tom Dunlap
                
                                Tom Dunlap
Dec 16, 2021
                
                                    I was disappointed with the amount of flowers that came. I thought there were roses as well. It looked sparse considering that I paid alomost 90 dollars for it.  My aunt was also disappointed...it was her 84th birthday and very special to her and us.                
                                    
                        Responded To By:
                    
                    Dec 20, 2021
                    We are sorry you're disappointed with your order, Tom. Please contact our Customer Service Team at help@mcshan.com. We value your business and appreciate your feedback.
                    
                    Reviewed By:
Buds For You
                
                                Buds For You
Dec 13, 2021
                
                                    WE HAVE POINSSETTIAS TWICE THAT SIZE FOR THE SAME PRICE. I HOPE MY CUSTOMER IS NOT UPSET WITH THIS ORDER.                
                                
            
                    Reviewed By:
Wayne Fields
                
                                Wayne Fields
Dec 13, 2021
                
                                    Friday they looked good . Saturday not so good Sunday bad and several pedals were about to fall off . Would have thought they would have lasted longer .                 
                                    
                        Responded To By:
                    
                    Dec 13, 2021
                    Thank you, Wayne. We are sorry you experienced this issue with the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com. We value your feedback.
                    
                    Reviewed By:
Bernadette Cipriano
                
                                Bernadette Cipriano
Dec 9, 2021
                
                                    Not even have half a dozen of roses?  For $90 maybe a spider mums could have been thrown in also I don't know, but I know it's not full enough...needs more greenery of fluff maybe those white steamed flowers that stand tall?  Does not have enough accent to give the WOW factor needs to be fuller!!  I guess recommended designers choice should allow your designer also.  My last 2 arrangement purchases were impressive this one was not...Disappointed this time :(                
                                    
                        Responded To By:
                    
                    Dec 13, 2021
                    We are sorry you're disappointed with the arrangement, Bernadette. Please contact our Customer Service Team at help@mcshan.com with your concerns. We value your business and appreciate the feedback. Thank you.
                    
                    Reviewed By:
Vicki
                
                                Vicki
Dec 6, 2021
                
                                    Flowers looked squished and whole arrangement looked shabby.  I was very disappointed especially since it went to my boss and also because I don't expect this from McShan.                
                                
            
                    Reviewed By:
Lisette
                
                                Lisette
Dec 3, 2021
                
                                    for $85 honestly a little disappointed in the appearance                
                                    
                        Responded To By:
                    
                    Dec 6, 2021
                    We are sorry you're disappointed in the arrangement. Please feel free to contact our Customer Service Team at help@mcshan.com.
                    
                    Reviewed By:
Cheryl Robinson
                
                                Cheryl Robinson
Nov 29, 2021
                
                                    Looks very tiny.                  
                                    
                        Responded To By:
                    
                    Nov 29, 2021
                    We are sorry you're not happy with your order. Please contact us at help@mcshan.com to talk to a member of our Customer Service Team.
                    
                    Reviewed By:
Shelly Wiginton
                
                                Shelly Wiginton
Nov 24, 2021
                
                                    Why do the flowers look dead? Very dull arrangement not at all what it looks like on your website.                
                                    
                        Responded To By:
                    
                    Nov 24, 2021
                    We are sorry your order was not satisfactory. Please contact our Customer Service Team at help@mcshan.com. We value your business.
                    
                    Reviewed By:
Mary mckeown
                
                                Mary mckeown
Nov 23, 2021
                
                                    I love getting the photo. Don't love the flowers. I asked for something modern and large. It's boring. Don't think the red roses match either. Not a lot of flowers for $100 either.                 
                                    
                        Responded To By:
Bruce McShan / President
                    
                    Bruce McShan / President
Nov 23, 2021
                    Thank you Mary. We are sorry you're disappointed with the arrangement. You can contact our Customer Service Team at help@mcshan.com. We appreciated your feedback.
                    
                    Reviewed By:
linda carmack
                
                                linda carmack
Nov 22, 2021
                
                                    GOSH, THIS WAS THE DELUXE? DOESN'T LOOK ANY DIFFERENT FROM THE STANDARD.  I GUESS I THOUGHT IT WOULD HAVE MORE FLOWERS IN IT.                
                                
            
                    Reviewed By:
Steve Davis
                
                                Steve Davis
Nov 21, 2021
                
                                    I wish it had more pinks and salmon . I dont like the brown things sticking out of the top.i would like it to be a little more rounded like last years and softer in color. More feminine shades but still with a little more earthier atones than last year. Can you redo?....let me know....thanks....also missing the "Happy Birthday" pick                
                                
            
                    Reviewed By:
Elaine Maddox
                
                                Elaine Maddox
Nov 18, 2021
                
                                    Carnations are somewhat sparse and hidden behind the banner. Maybe bring carnations out from behind the banner.   Thanks                
                                    
                        Responded To By:
                    
                    Nov 22, 2021
                    Thank you. We appreciate your feedback.
                    
                    Reviewed By:
Samuel Taylor
                
                                Samuel Taylor
Nov 15, 2021
                
                                    Card/tag is blocking arrangement..                
                                    
                        Responded To By:
                    
                    Nov 16, 2021
                    We are so sorry, and will take steps in the future to avoid this.
                    
                    Reviewed By:
Jessica
                
                                Jessica
Nov 14, 2021
                
                                    Bouquet was gorgeous, but delivery took close to 6 hours. I'm not happy about that.                
                                    
                        Responded To By:
                    
                    Nov 16, 2021
                    Thank you. We are happy you like the bouquet. We will address the delivery issue, and appreciate your feedback.
                    
                    Reviewed By:
Kathy Ann`
                
                                Kathy Ann`
Nov 5, 2021
                
                                    A big factor in my liking the "Violets and Butterflies"  arrangement shown on your website,  is the wicker basket that is long enough to have the violets sit nicely inside it.  The basket used ruined the effect that I like.                  
                                    
                        Responded To By:
                    
                    Nov 17, 2021
                    We are sorry to hear you are not completely happy with your arrangement. Please contact us at help@mcshan.com so we can help resolve this. We appreciate your feedback.
                    
                    Reviewed By:
Judy mayes
                
                                Judy mayes
Nov 5, 2021
                
                                    The roses are beautiful but I asked for clear plastic wrap snd I asked for black snd green ribbon to be tied around the flowers already wrapped around the roses and tied. The green and black ribbons were very Important. I have used McShans for many many years and have never been this disappointed.                
                                    
                        Responded To By:
                    
                    Nov 17, 2021
                    Thank you, Judy. We are happy you like the roses, but sorry to hear you are not completely happy with your order. Please contact us at help@mcshan.com so we can help resolve this. We appreciate your feedback.
                    
                    Reviewed By:
Kathy Collins
                
                                Kathy Collins
Nov 2, 2021
                
                                    I see that there are Sunflowers in the bouquet but it would of been nice if the picture highlighted that.  Also the vine flower thing is horridness, distracts and takes away from the wedding bouquet. Truthfully, it doesn't look like a delightful wedding bouquet. I am glad that I wasn't there to see it in person.  I do appreciate the on time delivery.                  
                                
            
























