McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70127 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,656
|
85.07% |
| 4 Star ★★★★☆ |
4,534
|
6.47% |
| 3 Star ★★★☆☆ |
2,378
|
3.39% |
| 2 Star ★★☆☆☆ |
1,497
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,062
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
SG
SG
Apr 30, 2020
This is not an $86 spathaphillium plant for a funeral! I called and got their last 2 6" swaths. They were out of medium and large ones I wanted and can buy at the grocery store. I'm in NC and the funeral is in TX. I had to call to verify these were 2 plan
Reviewed By:
Laurie Rogers
Laurie Rogers
Apr 29, 2020
Appears to only have half the flowers as pictured on website.
Reviewed By:
Sharon
Sharon
Apr 28, 2020
I was very disappointed in the arrangement. It looked cheap. I paid quite a lot of money and there weren't any carnations or roses in this arrangement. If you order from them, you need to be extremely specific about what you are getting. The flowers did
Reviewed By:
Label Systems
Label Systems
Apr 23, 2020
It does not look similar to the photo online
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Apr 23, 2020
Hello, we have left a message for you in regard to the item not looking like online photo. We look forward to speaking with you and coming to a resolution. Thank you for review and feedback.
Reviewed By:
Belinda McCallister
Belinda McCallister
Apr 22, 2020
The arrangement is pretty, however it does not contain very many premium flowers.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Apr 23, 2020
Belinda, thank you for your feedback and speaking with us concerning the premium flowers. We hope your recipient enjoyed the array of colors and flowers represented in this beautiful arrangement.
Reviewed By:
Judy dodd
Judy dodd
Apr 17, 2020
Very pretty
Reviewed By:
BARBARA RICHARDS
BARBARA RICHARDS
Apr 16, 2020
not what I wanted so for the future will make sure what I TELL YOUR REPRESENTATIVE IS WHAT I GET...OR WILL GO ELSEWHERE...VERY DISAPPOINTED!!
Responded To By:
Bruce McShan / President
Bruce McShan / President
Apr 17, 2020
Ms. Richards, thank you for speaking with us. We apologize for the confusion with your order. Please know you may contact us at any time and we will be happy to make any corrections needed. We appreciate your feedback.
Reviewed By:
Janet
Janet
Apr 16, 2020
was a little disappointed with some of the flower quality. Many of them were turning brown and shriveled...
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Apr 17, 2020
Janet, our apologies that you were disappointed. Please let us know how we can make this right for you. We will be more than happy to assist you.
Reviewed By:
Patrice Freeman
Patrice Freeman
Apr 7, 2020
This plant doesn't look full like the picture on the website
Reviewed By:
MariaSvalesen
MariaSvalesen
Apr 2, 2020
I hope it was a dozen roses with at least 3 lillies. I still haven't heard from my friend that he received them. The picture was not what I ordered ...
Reviewed By:
Steph
Steph
Mar 31, 2020
I have no idea what this was supposed to be, but it scared the heck out of me on my wedding morning getting this email, thinking this is what my bouquets might come back looking like. This wasn't delivered to me, so not sure why the picture was emailed to
Reviewed By:
Dr. T
Dr. T
Mar 30, 2020
Over the years my expectations of excellence have always been achieved by Mcshann Florist, however surprisingly this order appears quite bland, not the company's expected quality.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 30, 2020
Thank you for speaking with us earlier. We appreciate your feedback!
Reviewed By:
Sharon Allen
Sharon Allen
Mar 26, 2020
This is pretty but I requested white hydrangeas and white lillies. Is this the exact photo of flower arrangement sent?
Reviewed By:
Marilyn Boss
Marilyn Boss
Mar 20, 2020
Yikes, no red bow please. Replace it with Green!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 20, 2020
Thank you for speaking with me about your plant, Marilyn! We appreciate your feedback very much.
Reviewed By:
Nancy B May
Nancy B May
Mar 20, 2020
Hi there - this doesn't look like the "Deluxe" version that I paid for, as shown on line. The Deluxe version has more roses, and has a green button looking flower as well...
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 20, 2020
Hello Nancy - Thank you for speaking with me about your order. As we discussed, if you or the recipient are displeased with the arrangement once it arrives, then please let us know. We will make it right for you!
Reviewed By:
Darleen @ Destiny Christian Center
Darleen @ Destiny Christian Center
Mar 19, 2020
The picture could be deceptive, but the arrangement that I selected had a dozen red roses, lilies and I requested tulips specifically and agreed to pay the extra $50.00 to upgrade the arrangement to include all this. I don't see the tulips and am not sur
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 19, 2020
Thank you for speaking with me about your order, Darleen. As discussed, the arrangement does include 12 roses, lilies and tulips. You are correct that the picture does not capture everything. We hope that the recipient loves the arrangement!
Reviewed By:
Carmen Burton
Carmen Burton
Mar 19, 2020
Hi, I thought the arrangement was "ok". Not the usual beauty and my sister (recipient) was very unhappy with it. Sorry...all previous orders were lovely...this one not so much.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 19, 2020
Hello Carmen - Thank you very much for your feedback, and for receiving my call about your order. If you change your mind about the replacement, we can have it ready for you today! 214-324-2481
Reviewed By:
Pam Granzin
Pam Granzin
Mar 16, 2020
This looks like a bunch of stuff crammed into a vase. I don't see much "arranging" going on. For $100 plus, I expected to see some design in the arrangement. Very disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 16, 2020
Pam, Thank you so much for speaking with us. We are happy to make the requested changes and will be sending you a new photo soon! Thank you for your feedback!
Reviewed By:
Patti Johnson
Patti Johnson
Mar 12, 2020
The arrangement is really bland. Not enough color. Too much bulkier green and white. Very disappointed!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2020
Hi Patti,
Thank you for taking the time to discuss this with us. Our arrangements always look better in person, the photos don't do them justice. If we can assist you further, let us know!
Thank you!
Thank you for taking the time to discuss this with us. Our arrangements always look better in person, the photos don't do them justice. If we can assist you further, let us know!
Thank you!
Reviewed By:
Marilyn Platt
Marilyn Platt
Mar 10, 2020
Not happy with the colors. The orchids were supposed to be white per the picture on line. No one said it would be different. I don't like the red flower because I think the colors clash for what I wanted. I have had this problem before over the last sever
Reviewed By:
Lea Rhea Capote
Lea Rhea Capote
Mar 9, 2020
Seriously? This was $70? Stargazer lilies have a strong smell and really bother some people. There appear to be a couple of other flowers in here and the rest is filler. Very disappointing. May be time to find another vendor.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Mar 9, 2020
Lea Rhea, We have sent you an email to discuss your order. Please contact us at help@mcshan.com so we can make this right for you!
Reviewed By:
cheryl springs
cheryl springs
Mar 4, 2020
the flowers was not like the one you send my mother they were not the same flowers
Reviewed By:
SALENE Willoughby
SALENE Willoughby
Mar 1, 2020
When will the Star Gazer Lilies open? Saw the arrangement Friday night at the party & the lilies were not open! Not sure they were what I ordered anyway! Must say I am disappointed!
Reviewed By:
Queen Warren
Queen Warren
Feb 27, 2020
This is not exactly what I wanted..
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 27, 2020
Thank you for speaking with us about your order, Queen. We are happy to send the recipient one of our beautiful plants instead of the dish garden. Glad we could make this change for you!
Reviewed By:
Bilinda
Bilinda
Feb 27, 2020
Disappointed. Wanted the “green charm” with more green as shown in demo, plus the basket effect. Hydrangeas are tiny. The entire arrangement is about 2/3 size of what it should be.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 27, 2020
Thank you for your feedback, Bilinda. I just left you a voice message. Your arrangement is the "regular" size that appears on our website. I am sorry the perspective of the picture makes it ... More
Thank you for your feedback, Bilinda. I just left you a voice message. Your arrangement is the "regular" size that appears on our website. I am sorry the perspective of the picture makes it look smaller than it is. We are happy to speak with you about changing things if you would like. Please contact us at 214-324-2481, or at help@mcshan.com. Thank you!
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