McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 75049 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,164
|
85.50% |
| 4 Star ★★★★☆ |
4,714
|
6.28% |
| 3 Star ★★★☆☆ |
2,478
|
3.30% |
| 2 Star ★★☆☆☆ |
1,564
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,129
|
2.84% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Patrice Freeman
Patrice Freeman
Apr 7, 2020
This plant doesn't look full like the picture on the website
Reviewed By:
MariaSvalesen
MariaSvalesen
Apr 2, 2020
I hope it was a dozen roses with at least 3 lillies. I still haven't heard from my friend that he received them. The picture was not what I ordered ...
Reviewed By:
Steph
Steph
Mar 31, 2020
I have no idea what this was supposed to be, but it scared the heck out of me on my wedding morning getting this email, thinking this is what my bouquets might come back looking like. This wasn't delivered to me, so not sure why the picture was emailed to
Reviewed By:
Dr. T
Dr. T
Mar 30, 2020
Over the years my expectations of excellence have always been achieved by Mcshann Florist, however surprisingly this order appears quite bland, not the company's expected quality.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 30, 2020
Thank you for speaking with us earlier. We appreciate your feedback!
Reviewed By:
Sharon Allen
Sharon Allen
Mar 26, 2020
This is pretty but I requested white hydrangeas and white lillies. Is this the exact photo of flower arrangement sent?
Reviewed By:
Marilyn Boss
Marilyn Boss
Mar 20, 2020
Yikes, no red bow please. Replace it with Green!!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 20, 2020
Thank you for speaking with me about your plant, Marilyn! We appreciate your feedback very much.
Reviewed By:
Nancy B May
Nancy B May
Mar 20, 2020
Hi there - this doesn't look like the "Deluxe" version that I paid for, as shown on line. The Deluxe version has more roses, and has a green button looking flower as well...
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 20, 2020
Hello Nancy - Thank you for speaking with me about your order. As we discussed, if you or the recipient are displeased with the arrangement once it arrives, then please let us know. We will make it right for you!
Reviewed By:
Darleen @ Destiny Christian Center
Darleen @ Destiny Christian Center
Mar 19, 2020
The picture could be deceptive, but the arrangement that I selected had a dozen red roses, lilies and I requested tulips specifically and agreed to pay the extra $50.00 to upgrade the arrangement to include all this. I don't see the tulips and am not sur
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 19, 2020
Thank you for speaking with me about your order, Darleen. As discussed, the arrangement does include 12 roses, lilies and tulips. You are correct that the picture does not capture everything. We hope that the recipient loves the arrangement!
Reviewed By:
Carmen Burton
Carmen Burton
Mar 19, 2020
Hi, I thought the arrangement was "ok". Not the usual beauty and my sister (recipient) was very unhappy with it. Sorry...all previous orders were lovely...this one not so much.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 19, 2020
Hello Carmen - Thank you very much for your feedback, and for receiving my call about your order. If you change your mind about the replacement, we can have it ready for you today! 214-324-2481
Reviewed By:
Pam Granzin
Pam Granzin
Mar 16, 2020
This looks like a bunch of stuff crammed into a vase. I don't see much "arranging" going on. For $100 plus, I expected to see some design in the arrangement. Very disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 16, 2020
Pam, Thank you so much for speaking with us. We are happy to make the requested changes and will be sending you a new photo soon! Thank you for your feedback!
Reviewed By:
Patti Johnson
Patti Johnson
Mar 12, 2020
The arrangement is really bland. Not enough color. Too much bulkier green and white. Very disappointed!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 12, 2020
Hi Patti,
Thank you for taking the time to discuss this with us. Our arrangements always look better in person, the photos don't do them justice. If we can assist you further, let us know!
Thank you!
Thank you for taking the time to discuss this with us. Our arrangements always look better in person, the photos don't do them justice. If we can assist you further, let us know!
Thank you!
Reviewed By:
Marilyn Platt
Marilyn Platt
Mar 10, 2020
Not happy with the colors. The orchids were supposed to be white per the picture on line. No one said it would be different. I don't like the red flower because I think the colors clash for what I wanted. I have had this problem before over the last sever
Reviewed By:
Lea Rhea Capote
Lea Rhea Capote
Mar 9, 2020
Seriously? This was $70? Stargazer lilies have a strong smell and really bother some people. There appear to be a couple of other flowers in here and the rest is filler. Very disappointing. May be time to find another vendor.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Mar 9, 2020
Lea Rhea, We have sent you an email to discuss your order. Please contact us at help@mcshan.com so we can make this right for you!
Reviewed By:
cheryl springs
cheryl springs
Mar 4, 2020
the flowers was not like the one you send my mother they were not the same flowers
Reviewed By:
SALENE Willoughby
SALENE Willoughby
Mar 1, 2020
When will the Star Gazer Lilies open? Saw the arrangement Friday night at the party & the lilies were not open! Not sure they were what I ordered anyway! Must say I am disappointed!
Reviewed By:
Queen Warren
Queen Warren
Feb 27, 2020
This is not exactly what I wanted..
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 27, 2020
Thank you for speaking with us about your order, Queen. We are happy to send the recipient one of our beautiful plants instead of the dish garden. Glad we could make this change for you!
Reviewed By:
Bilinda
Bilinda
Feb 27, 2020
Disappointed. Wanted the “green charm” with more green as shown in demo, plus the basket effect. Hydrangeas are tiny. The entire arrangement is about 2/3 size of what it should be.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 27, 2020
Thank you for your feedback, Bilinda. I just left you a voice message. Your arrangement is the "regular" size that appears on our website. I am sorry the perspective of the picture makes it ... More
Thank you for your feedback, Bilinda. I just left you a voice message. Your arrangement is the "regular" size that appears on our website. I am sorry the perspective of the picture makes it look smaller than it is. We are happy to speak with you about changing things if you would like. Please contact us at 214-324-2481, or at help@mcshan.com. Thank you!
Less
Less
Reviewed By:
YolandaRascon
YolandaRascon
Feb 20, 2020
It is beautiful but it's too large so she had to load it in her car and take it home - so disappointing
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 20, 2020
We are so sorry that the palm was too large for the recipient's office. The plant was requested in order to congratulate Veronica, and we sincerely hope that she enjoys it at home. If you have qu... More
We are so sorry that the palm was too large for the recipient's office. The plant was requested in order to congratulate Veronica, and we sincerely hope that she enjoys it at home. If you have questions or would like to discuss this further, we would be very happy to speak with you. 214-324-2481
Less
Less
Reviewed By:
Walter Roberts
Walter Roberts
Feb 20, 2020
The flowers were not the standard we have grown the expect from McShan.
Reviewed By:
Brenda kluttz
Brenda kluttz
Feb 20, 2020
I just don't think the plant looks as nice as I thought it would for spending $100. I'm disappointed.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 20, 2020
Thank you very much for speaking with me about this, Brenda. I hope that the plant looked great in person at the service as we discussed. If not then please let us know!
Reviewed By:
Pendarves
Pendarves
Feb 20, 2020
I am disappointed.
Reviewed By:
Mr Mata
Mr Mata
Feb 17, 2020
The lilies have not yet bloomed its been three days now, i think the original bouquet was 7 roses, one stem was broken and was left in the bouquet that i received. The bouquet wasnt as full as it should have been for a deluxe bouquet without the lilies.
Reviewed By:
KS
KS
Feb 17, 2020
The roses look nice but it looks like they are sitting in a bush of weeds
Reviewed By:
Tristan
Tristan
Feb 17, 2020
The Lilies never bloomed, its day three Now and the lilies are still closed. I think it was seven original roses because one stem was broken and left with the six pink roses that were delivered.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2020
Tristan, we are sorry that you were disappointed in the roses. We left a voice message to discuss your order. Please call at your convenience and we will be happy to speak with you about it (214-324-2481).
Reviewed By:
John F
John F
Feb 16, 2020
In my house for 48 hours and the roses were noticeably dying. See attached photo. Not the healthiest roses I've ever purchased. Wife not happy!
