McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70165 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,691
|
85.07% |
| 4 Star ★★★★☆ |
4,536
|
6.46% |
| 3 Star ★★★☆☆ |
2,379
|
3.39% |
| 2 Star ★★☆☆☆ |
1,498
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,061
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Peggy Cayce
Peggy Cayce
Oct 25, 2019
Ugly!!!!! Too dark!! I wanted Bright Fall colors like Yellow and Orange!!!!! Very Disappointed!!!!!
Reviewed By:
Beverly Lyly
Beverly Lyly
Oct 22, 2019
The plant looks a lot smaller than what I Ryan $80 plant would look like
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 22, 2019
Thank you Beverly for speaking to me about this, we assure you that this quick snapshot does not do this beautiful plant justice. Thanks!
Reviewed By:
Loti
Loti
Oct 19, 2019
Where are touched of pink? Otherwise really like structure etc
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 19, 2019
Lori, We were happy to add the touches of pink when you came into the store to pick this up!
Reviewed By:
Laura Hrubes
Laura Hrubes
Oct 19, 2019
For what I paid, I think it could have had more roses, etc.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 19, 2019
Laura, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Brenda
Brenda
Oct 18, 2019
I asked for red pink & white bouquet. Is there any white? Could we take away some of the many small pink & add white & send new pic pls?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 18, 2019
Brenda, Thank you so much for speaking with us! We were happy to make the changes you requested!
Reviewed By:
Mary Lewis
Mary Lewis
Oct 17, 2019
It's not as flowing and pretty as the picture I saw. I'm a little disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 17, 2019
Mary, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Guadalupe Estes
Guadalupe Estes
Oct 12, 2019
In the picture there is just one balloon was there been more just one. was too happy with it.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 14, 2019
Guadalupe, Your order was filled as you requested with 1 latex balloon. If there is anything we can assist you with, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Katherine
Katherine
Oct 10, 2019
McShan was nice and easy to deal with. However, I would suggest picking out the arrangement yourself. I was let them create and was disappointed with lilies and carnations for $75.00 for my mom in the hospital.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 11, 2019
Katherine, I have left you a voicemail to discuss your order. This arrangement has a nice variety of flowers. Gerber daisies, hydrangeas, blue delphinium, alstromeria, mums, and bells of Ireland. Please contact us back at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Madalena
Madalena
Oct 5, 2019
I expected more colors! I did not see any roses! Too much white! I like to view the picture before!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 11, 2019
Madalena, Please contact us at help@mcshan.com or 214-324-2481 to discuss your order further. Thank you for your feedback!
Reviewed By:
Paul Bauer
Paul Bauer
Oct 3, 2019
Your photo (above) not even close to what Your photo (above) not even close to what arrived at funeral home. Your delivery charge of $30.00 was uncalled for,since other family orders were going there.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 8, 2019
Paul, I have looked into your order, you were only charged $15 for delivery. Please contact us at help@mcshan.com or 214-324-2481 so we can discuss this further. Thank you for your feedback!
Reviewed By:
Patti Meachum
Patti Meachum
Oct 1, 2019
I appreciate your help as my family and I have been customers for years. But I must say, that does not look like anything close to what $50 should buy (plus tax/delivery over $70). This seems like something about $25-30 would buy from a florist. I'm no
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 1, 2019
Patti, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Kali and Kris
Kali and Kris
Sep 27, 2019
It does not look like a dozen roses that I ordered and I also upgraded it to the premium package. Please confirm the dozen roses and it looks awfully small as well.
Reviewed By:
Ezell Chapel
Ezell Chapel
Sep 26, 2019
Beautiful arrangement!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 26, 2019
Thank you so much!
Reviewed By:
Gina Beltran
Gina Beltran
Sep 22, 2019
Last year placed order for mum on day of and you made it possible for my daughter to have it for game same night. Awesome staff and service. McShan our future florist. Thank you. Great job.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 23, 2019
Thank you Gina
Reviewed By:
Michele Arterburn
Michele Arterburn
Sep 20, 2019
Do y'all have lighter greenery? I requested no baby's breaths and no carnations and I believe I see both
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 23, 2019
Thank you Michele for allowing us to correct the bouquet when you came in.
Reviewed By:
Michelle
Michelle
Sep 17, 2019
While it's very pretty, it seems a lot smaller than I thought it'd be.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 17, 2019
Michelle, The picture was taken from above, so unfortunately you cannot see the entire presentation of the basket. If you would like to discuss this further or if there is anything we can do to assist you, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
cindy pressley
cindy pressley
Sep 13, 2019
Would have liked them to be a little fuller , with more greenery or some nicer flowers
Reviewed By:
Vanover
Vanover
Sep 10, 2019
Does not look like the picture online. Too much money for the lack of quality. Hope it's not too late to correct.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 10, 2019
Mrs. Vanover. Thank you so much for speaking with us and giving us feedback on this arrangement. We are using fuchsia colored calla lilies in place of the orchids. We will be sending you a new photo of your arrangement! Thank you again!
Reviewed By:
Kathy Alverson
Kathy Alverson
Aug 7, 2019
I like receiving a photo. I do not find the arrangement to be up to snuff as to the picture that prompted my order. Hope it's lovelier in person.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 8, 2019
Kathy, Thank you so much for your feedback. We have sent you an email to discuss your order with you. Please contact us back at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Stanley Ray
Stanley Ray
Aug 5, 2019
Im extremely disappointed. You told me you send the photo before the delivery but i recieved the photo the same time as the delivery. The arrangement cost about $50 more than flowers.com using the same type and color flowers and for one less of each type.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 6, 2019
Mr. Ray, Thank you so much for speaking with me earlier. I was happy to confirm that there were 6 white roses and 6 calla lilies. We appreciate your feedback!
Reviewed By:
Barry
Barry
Aug 3, 2019
Very disappointed in this specific delivery given all the great experiences we have had with McShan florist First, the order I made originally was not fulfilled correctly. Luckily I saw the photo and was able to call in and have McShan correct the order
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 6, 2019
Barry, I left you a voicemail to discuss your order. We attempted delivery on Saturday and we were unable to get into the building. We had no luck reaching any of the numbers for you to ask for more ... More
Barry, I left you a voicemail to discuss your order. We attempted delivery on Saturday and we were unable to get into the building. We had no luck reaching any of the numbers for you to ask for more information to get this delivered. The basket was filled to value, I just sent additional pictures of the back of the arrangement so you could see it was filled correctly. I would love to talk more with you to see if there is anything we could do to further assist you. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
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Reviewed By:
SH
SH
Aug 2, 2019
This doesn't look like a $75 order of flowers - it looks like something I could pick up for $15 at the grocery store. For the first time, I am disappointed in a McShan order. Maybe it looks better live than in the picture, but now I don't feel secure ord
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 2, 2019
Thank you very much Sue for speaking to us about this, I'm glad we were able to take care of this for you.
Reviewed By:
Skc
Skc
Jul 28, 2019
Arrived to the visitation and was very disappointed to find a lot of the flowers in the $270.00 arrangement were wilted. Was told the arrangement would be made the day of delivery yet you notified me at 8:02 am and sent a picture..Pretty sure it's going t
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 30, 2019
Thank you so much for speaking with us and sharing your feedback. We appreciate you giving us the opportunity to make this right!
Reviewed By:
Phyllis Cedillo
Phyllis Cedillo
Jul 26, 2019
the arrangement dad was to small and ribbon was small too
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 26, 2019
Phyllis, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or please return our call at 214-324-2481. Thank you so much for your feedback, we look forward to hearing from you!
Reviewed By:
Debbie Halbert
Debbie Halbert
Jul 24, 2019
Not as full as I had hoped for $40 ivy. Also the pic on the website showed the pole wrapped in rope - not just a black stick.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 24, 2019
Ms. Halbert, thank you for speaking with us today. As discussed. the plant were sending is the best choice of the two options. Thank you for working with us and happy we were able to come to a resolution.
