McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 70169 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,694
|
85.07% |
| 4 Star ★★★★☆ |
4,536
|
6.46% |
| 3 Star ★★★☆☆ |
2,380
|
3.39% |
| 2 Star ★★☆☆☆ |
1,498
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,061
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Angie
Angie
May 11, 2019
I had requested 6 red or white roses to be added. And to call if questions. Disappointed
Reviewed By:
James
James
May 11, 2019
I know it says your purchase will not be exact as the photo online when purchasing but this arrangement way off. The picture when I purchased was fuller with more flowers and less green.
Reviewed By:
Heather
Heather
May 10, 2019
The big flower that were unopened never opened and are now wilted. Disappointing
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 10, 2019
Heather, We have sent you an email letting you know we are sending a replacement arrangement to your home tomorrow! If you have any questions or concerns, please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Rebecca Rodick
Rebecca Rodick
May 10, 2019
They don't look anything like the picture! I've been buying flowers at McShan's for 40 years. How disappointing.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 11, 2019
Rebecca, Thank you so much for speaking with me about the arrangement. We are so happy that once you saw the entire presentation of the flowers in person you were satisfied. We appreciate your feedback and your loyalty to McShan Florist!
Reviewed By:
Jennie
Jennie
May 10, 2019
I only see 4 roses -- I hope there are 2 more hiding
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 10, 2019
Jennie, We design our arrangements to be seen from all angles. I can assure you there are 6 roses. If you are not satisfied with your arrangement, please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Jane
Jane
May 10, 2019
They seem very plain for the price I paid
Reviewed By:
Vernetta Payton
Vernetta Payton
May 10, 2019
I'm short two roses on this order. Should be six roses.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 10, 2019
Vernetta, We design our arrangements to be seen from all angles. I can assure you there are 6 roses. If you are not satisfied with your arrangement, please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
crawford d ennis
crawford d ennis
May 7, 2019
does not look like what I ordered. Few flowers too much green....
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 8, 2019
Crawford, Thank you so much for allowing us to rearrange this for you!
Reviewed By:
Ami Dolive
Ami Dolive
May 2, 2019
I'm disappointed in the vase. Seems like way too much greenery for 2 dozen roses,
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 2, 2019
Ami, Thank you so much for your feedback! We have changed the vase and added wax flower as your filler. We hope you like it!
Reviewed By:
Jack smith
Jack smith
May 2, 2019
Looks out of balance for the price!!!!!!! Why one branch hanging out?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 2, 2019
Carol, Thank you so much for speaking with us. We appreciate your feedback!
Reviewed By:
Leora Olorunnisomo
Leora Olorunnisomo
Apr 29, 2019
As I said in the last rating of this delivery, this does not look like the picture I was shown for the teleflora bubbling over bouquet. It just doesn't. And I'm surprised as you all always do such a great job.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 30, 2019
Leora, I sent you a new picture of your arrangement. Because the recipient wasn't home at the time of delivery, I was able to get a new, up-close picture sent to you. Please contact us if you hav... More
Leora, I sent you a new picture of your arrangement. Because the recipient wasn't home at the time of delivery, I was able to get a new, up-close picture sent to you. Please contact us if you have any questions or concerns about this arrangement, help@ mcshan.com or 214-324-2481. We appreciate your feedback ,thank you very much!
Less
Less
Reviewed By:
Julia
Julia
Apr 26, 2019
I loved the arrangement, I loved the prompt service and I loved getting the picture, but I asked for RED carnations to match the casket cover. I am disappointed that the arrangement will not match her casket cover, red was her favorite color.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 26, 2019
Julia, We are so sorry we got the colors wrong. Thank you for speaking with me and allowing us to get this right with red and white carnations for the service tonight. Thank you!!
Reviewed By:
suzanne
suzanne
Apr 26, 2019
well, it was ok . the on your website was done better. the green palm wire was over powering and hydra. were tiny
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 26, 2019
Suzanne, Thank you so much for speaking with me. I'm glad you gave us the opportunity to get this arrangement replaced for the recipient! We appreciate your feedback!
Reviewed By:
Leora Olorunnisomo
Leora Olorunnisomo
Apr 25, 2019
McShan normally does a splendid job, but this does not look like the picture of the Teleflora Bubbling over Bouquet I was showed on the website. I wanted something bright and cheery and this really isn't that. Kinda disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 25, 2019
Leora, I have left you a voicemail to discuss your order. I also sent a new picture of your arrangement. This picture does not show the full beauty of the arrangement because the card was blocking som... More
Leora, I have left you a voicemail to discuss your order. I also sent a new picture of your arrangement. This picture does not show the full beauty of the arrangement because the card was blocking some of the flowers and it was taken from far away. Once you see the new picture I sent and you are still not satisfied, please contact us at help@mcshan.com or 214-324-2481 Thank you!
Less
Less
Reviewed By:
Ashley
Ashley
Apr 24, 2019
Pretty but not like the picture at all. I paid for deluxe and this arrangement seems to have less flowers. For instance I only see a few of the white flowers and the arrangement pictured shows a lot more.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 24, 2019
Ashley, We took this arrangement back to the designer. An extra sunflower and more daisies were added as your upgrade. We are happy you are pleased with the new picture of the arrangement we sent to y... More
Ashley, We took this arrangement back to the designer. An extra sunflower and more daisies were added as your upgrade. We are happy you are pleased with the new picture of the arrangement we sent to you! If there is anything we can do to further assist you, please contact us at help@mcshan.com or 214-324-2481 Thank you!
Less
Less
Reviewed By:
Betty
Betty
Apr 24, 2019
It is not what I had envisioned. More yellow flowers, less white flowers, and small purple flowers as highlights would have been my preference.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 25, 2019
Betty, Thank you for speaking with me. We appreciate your feedback and are glad we could make this right for you. Thank you!
Reviewed By:
J Zuniga
J Zuniga
Apr 20, 2019
The stuffed animal, looks like you are delivering a box of fruit.If I would have know that.I would have delivered it myself.Also whoever took the order was not very friendly. She just wasn't.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 20, 2019
Jay, we have left you a voicemail to discuss your order. We apologize for the look of the plush in the packaging, we do that so we can protect items during transport. We will review your call with the... More
Jay, we have left you a voicemail to discuss your order. We apologize for the look of the plush in the packaging, we do that so we can protect items during transport. We will review your call with the saleslady that way we can address the problem. Thank you so much for your feedback. Please contact us if there is anything we can do to further assist you, 214-324-2481 or help@mcshan.com Thank you!
Less
Less
Reviewed By:
MS
MS
Apr 20, 2019
Honestly, not crazy about them. I hope it's bigger than it appears. Doesn't look like $55 dollars worth. Not sure the bottom flowers will last. We'll see when my daughter receives them.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 20, 2019
I have left you a voicemail to discuss your order. I can assure you, the value is in the arrangement. You have roses, hydrangeas, tulips, blue delphinium and stargazers. Also, this is a quick snapshot... More
I have left you a voicemail to discuss your order. I can assure you, the value is in the arrangement. You have roses, hydrangeas, tulips, blue delphinium and stargazers. Also, this is a quick snapshot of the arrangement. Rarely do our pictures serve the arrangement justice. Please get in touch with us so we can see what we can do to make you happy 214-324-2481 or help@mcshan.com Thank you!
Less
Less
Reviewed By:
Denise Turner
Denise Turner
Apr 19, 2019
S bur disappointed...they don't look as colorful as picture on line. Do they need to open?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 19, 2019
Denise, I have left you a voicemail to discuss your order. The tulips are tight and have yet to open. I can assure you this arrangement is much more beautiful in person. Please get in touch with us so we can see what we can do for you! help@mcshan.com or 214-324-2481 Thank you!
Reviewed By:
Cindy
Cindy
Apr 19, 2019
You have always done a fabulous job in the past,however , this one is not up to par in my eyes. The lily is old, not easter or spring looking at all, the delphinium look old and full of carnations - she will like it because she's in her 90's but This des
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 19, 2019
Cindy, I have left you a voicemail so we can discuss your order. We have returned this to the designer to have it re-arranged and replace the flowers. Please contact us if there is anything we can do to assist you further. Thanks!
Reviewed By:
MRS. ATKINS
MRS. ATKINS
Apr 13, 2019
I seems to me from this picture that several flowers are "tired looking or dying" --the hydrangea, the yellow flower below the yellow one next to that. This is different from the picture online.
Reviewed By:
Kathleen Atwood
Kathleen Atwood
Apr 9, 2019
I don't like the large flowers in front. They cheapen the srrangement
Reviewed By:
Greate Mt. Olive. Baptist. Carolyn Scott
Greate Mt. Olive. Baptist. Carolyn Scott
Apr 4, 2019
Wasn't what I expected. How man different kinds of fruits were there.
Reviewed By:
Virginia Johnson
Virginia Johnson
Apr 2, 2019
This does not look like the #32 Dish Garden that I usually order, it's always has a nice dish with dirt & gravel, this just looks like plants.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 2, 2019
Virginia, I have left you a voicemail. Please contact us so we can discuss your order, 214-324-2481 or help@mcshan.com
Reviewed By:
Transwestern
Transwestern
Apr 1, 2019
That is NOT the succulent that arrangement that I saw on the website and I hate how this one looks.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 2, 2019
Thank you for speaking with us, we were happy we could make this right for you!
