McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75055 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,170
|
85.50% |
| 4 Star ★★★★☆ |
4,714
|
6.28% |
| 3 Star ★★★☆☆ |
2,478
|
3.30% |
| 2 Star ★★☆☆☆ |
1,564
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,129
|
2.84% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Paul Bauer
Paul Bauer
Oct 3, 2019
Your photo (above) not even close to what Your photo (above) not even close to what arrived at funeral home. Your delivery charge of $30.00 was uncalled for,since other family orders were going there.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 8, 2019
Paul, I have looked into your order, you were only charged $15 for delivery. Please contact us at help@mcshan.com or 214-324-2481 so we can discuss this further. Thank you for your feedback!
Reviewed By:
Patti Meachum
Patti Meachum
Oct 1, 2019
I appreciate your help as my family and I have been customers for years. But I must say, that does not look like anything close to what $50 should buy (plus tax/delivery over $70). This seems like something about $25-30 would buy from a florist. I'm no
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 1, 2019
Patti, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Kali and Kris
Kali and Kris
Sep 27, 2019
It does not look like a dozen roses that I ordered and I also upgraded it to the premium package. Please confirm the dozen roses and it looks awfully small as well.
Reviewed By:
Ezell Chapel
Ezell Chapel
Sep 26, 2019
Beautiful arrangement!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 26, 2019
Thank you so much!
Reviewed By:
Gina Beltran
Gina Beltran
Sep 22, 2019
Last year placed order for mum on day of and you made it possible for my daughter to have it for game same night. Awesome staff and service. McShan our future florist. Thank you. Great job.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 23, 2019
Thank you Gina
Reviewed By:
Michele Arterburn
Michele Arterburn
Sep 20, 2019
Do y'all have lighter greenery? I requested no baby's breaths and no carnations and I believe I see both
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 23, 2019
Thank you Michele for allowing us to correct the bouquet when you came in.
Reviewed By:
Michelle
Michelle
Sep 17, 2019
While it's very pretty, it seems a lot smaller than I thought it'd be.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 17, 2019
Michelle, The picture was taken from above, so unfortunately you cannot see the entire presentation of the basket. If you would like to discuss this further or if there is anything we can do to assist you, please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
cindy pressley
cindy pressley
Sep 13, 2019
Would have liked them to be a little fuller , with more greenery or some nicer flowers
Reviewed By:
Vanover
Vanover
Sep 10, 2019
Does not look like the picture online. Too much money for the lack of quality. Hope it's not too late to correct.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 10, 2019
Mrs. Vanover. Thank you so much for speaking with us and giving us feedback on this arrangement. We are using fuchsia colored calla lilies in place of the orchids. We will be sending you a new photo of your arrangement! Thank you again!
Reviewed By:
Kathy Alverson
Kathy Alverson
Aug 7, 2019
I like receiving a photo. I do not find the arrangement to be up to snuff as to the picture that prompted my order. Hope it's lovelier in person.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 8, 2019
Kathy, Thank you so much for your feedback. We have sent you an email to discuss your order with you. Please contact us back at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Stanley Ray
Stanley Ray
Aug 5, 2019
Im extremely disappointed. You told me you send the photo before the delivery but i recieved the photo the same time as the delivery. The arrangement cost about $50 more than flowers.com using the same type and color flowers and for one less of each type.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 6, 2019
Mr. Ray, Thank you so much for speaking with me earlier. I was happy to confirm that there were 6 white roses and 6 calla lilies. We appreciate your feedback!
Reviewed By:
Barry
Barry
Aug 3, 2019
Very disappointed in this specific delivery given all the great experiences we have had with McShan florist First, the order I made originally was not fulfilled correctly. Luckily I saw the photo and was able to call in and have McShan correct the order
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 6, 2019
Barry, I left you a voicemail to discuss your order. We attempted delivery on Saturday and we were unable to get into the building. We had no luck reaching any of the numbers for you to ask for more ... More
Barry, I left you a voicemail to discuss your order. We attempted delivery on Saturday and we were unable to get into the building. We had no luck reaching any of the numbers for you to ask for more information to get this delivered. The basket was filled to value, I just sent additional pictures of the back of the arrangement so you could see it was filled correctly. I would love to talk more with you to see if there is anything we could do to further assist you. Please contact us at help@mcshan.com or 214-324-2481. Thank you!
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Reviewed By:
SH
SH
Aug 2, 2019
This doesn't look like a $75 order of flowers - it looks like something I could pick up for $15 at the grocery store. For the first time, I am disappointed in a McShan order. Maybe it looks better live than in the picture, but now I don't feel secure ord
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Aug 2, 2019
Thank you very much Sue for speaking to us about this, I'm glad we were able to take care of this for you.
Reviewed By:
Skc
Skc
Jul 28, 2019
Arrived to the visitation and was very disappointed to find a lot of the flowers in the $270.00 arrangement were wilted. Was told the arrangement would be made the day of delivery yet you notified me at 8:02 am and sent a picture..Pretty sure it's going t
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 30, 2019
Thank you so much for speaking with us and sharing your feedback. We appreciate you giving us the opportunity to make this right!
Reviewed By:
Phyllis Cedillo
Phyllis Cedillo
Jul 26, 2019
the arrangement dad was to small and ribbon was small too
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 26, 2019
Phyllis, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or please return our call at 214-324-2481. Thank you so much for your feedback, we look forward to hearing from you!
Reviewed By:
Debbie Halbert
Debbie Halbert
Jul 24, 2019
Not as full as I had hoped for $40 ivy. Also the pic on the website showed the pole wrapped in rope - not just a black stick.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 24, 2019
Ms. Halbert, thank you for speaking with us today. As discussed. the plant were sending is the best choice of the two options. Thank you for working with us and happy we were able to come to a resolution.
Reviewed By:
Sharon
Sharon
Jul 22, 2019
For 80.00 not enough flower very week
Reviewed By:
Kathryn Hudspeth
Kathryn Hudspeth
Jul 19, 2019
Maybe the picture doesn't show them, but I don't see any roses in the arrangement. Roses were the main flower I wanted in order and also to include some tropical flowers (which I can see) as well.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 22, 2019
Kathryn, Thank you so much for speaking with us. We are glad we were able to resolve this for you! Thank you for your feedback!
Reviewed By:
Cruz
Cruz
Jul 13, 2019
The lilies are closed. Not worth 150 depending on delivery might change my review
Reviewed By:
Cindy keller
Cindy keller
Jul 5, 2019
Lack of imagination! Have bought flower for years and this is the poorest arrangement I have ever received
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 5, 2019
Cindy, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-24841 so we can discuss your order further. Thank you so much for your feedback and we look forward to hearing from you!
Reviewed By:
GBC
GBC
Jun 28, 2019
The lady who took my order was rushing. She misspelled my mother's name. No recap of my order. No thanks. I spend too much money here. Second time I have not received the flowers in the arrangement as stated on line.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 28, 2019
Gaye, we have left you a voicemail to discuss your order. Please contact us so we can resolve this for you, help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Raymond Hayes
Raymond Hayes
Jun 24, 2019
The flowers look fresh however, we asked for oranges, hot pink, yellows and purples. All I see is purple,yellow and white; maybe the glads are orange. Who knows until openned. It took a over 20 minutes to place the order due to computer issues. Do not
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 26, 2019
Thank you so much for speaking with me! We are so glad to hear that once you saw the arrangement in person, you were pleased with the outcome. Our quick snapshots of the arrangements rarely ever do th... More
Thank you so much for speaking with me! We are so glad to hear that once you saw the arrangement in person, you were pleased with the outcome. Our quick snapshots of the arrangements rarely ever do the flowers justice and they are always more beautiful once you see them for yourself! Thank you for sharing your feedback with us!
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Reviewed By:
Will
Will
Jun 21, 2019
For $113 this is pretty underwhelming. Will be using a new service going forward.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 21, 2019
Will, Thank you so much for speaking with me earlier. I was able to get with the designer and express your concerns. We have made the changes and a new picture was sent for you to review. Thank you so much for your feedback!
Reviewed By:
Cynthia Pinkham
Cynthia Pinkham
Jun 21, 2019
Unfortunately I did not get a chance to check email photo before delivery! Not what I expected or hoped for! I requested something “happy and cheerful” with a lot of color! Way too much green, basically only two types of flowers and two colors! Will thin
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 21, 2019
Cynthia, Thank you so much for talking with me earlier. I am glad we came up with a solution for your concerns. We appreciate your feedback!
Reviewed By:
Jane
Jane
Jun 17, 2019
Would it be possible to add a few more flowers-I just feel like for the price of the order there should be more. Thank you!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jun 18, 2019
Jane, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
