McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70178 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,702
 85.07%
4 Star ★★★★☆
 
 
4,537
 6.46%
3 Star ★★★☆☆
 
 
2,380
 3.39%
2 Star ★★☆☆☆
 
 
1,498
 2.13%
1 Star ★☆☆☆☆
 
 
2,061
 2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Dianna
Mar 29, 2019
The arrangement looks uneven and not full. I like getting the pic however the quality is pretty bad. It's blurry and the colors are dull. Makes the arrangement look worse :(
Responded To By:
Customer Service / C.S.
Mar 30, 2019
Dianna, Thank you for speaking with us. We were happy we could get this fixed for you!
★★★★★
Reviewed By:
Jessica
Mar 28, 2019
I was told it would look more full compared to the one pictured [in Standard] on website. We paid extra for Premium, this looks very similar to the picture online. Very Disappointed, NOT what I expected at all!
★★★★★
Reviewed By:
Barbara Brooks
Mar 27, 2019
I had said I liked the Abigail bouquet with pink roses and gerbers but add a little yellow and orange and no eucalyptus. All you see is orange and purple. I know it's too late but this is not what I asked for with this order.
Responded To By:
Customer Service / C.S.
Mar 27, 2019
Barbara,
Thank you for speaking with us earlier & we are so happy you are happy with the re-do! If we can assist you further, let us know!
Thank so much!
★★★★★
Reviewed By:
David Rives
Mar 24, 2019
It took multiple phone calls and even then, the flowers were not delivered as we requested. We asked they be left on front porch and found out later they were delivered to neighbor. Not a happy customer at all.
★★★★★
Reviewed By:
Marilyn Cupp
Mar 20, 2019
The Hydrangeas got hidden.
★★★★★
Reviewed By:
Rick Grube
Mar 15, 2019
Disappointed that all the flowers were white... the website photo showed purple and white flowers. All white is depressing.
Responded To By:
Customer Service / C.S.
Mar 15, 2019
Rick, I have left you a voicemail. I am hoping we can talk about your order and see if there is anything we can do to make this right. Please get in touch with us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Dixon
Mar 13, 2019
Pretty, but I paid for deluxe and don't see any extras
Responded To By:
Customer Service / C.S.
Mar 14, 2019
Dixon, We upgraded the vase. If you have any questions please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Stephen Hansen
Mar 9, 2019
For whatever reason, the flowers we received this time started to wilt and droop after less than 24 hours. This is highly unusual given the quality we have been used to with mcshans. I have photos of the flowers 24 hours and 48 hours after delivery that I
★★★★★
Reviewed By:
Donna
Mar 5, 2019
This does not look like what I ordered. The one I chose had more flowers, large flowers.
Responded To By:
Customer Service / C.S.
Mar 14, 2019
Donna, Thank you for speaking with us. We are happy we could get this fixed for you!
★★★★★
Reviewed By:
Colliers
Mar 5, 2019
not as advertised
Responded To By:
Customer Service / C.S.
Mar 14, 2019
Please contact us at help@mcshan.com or 214-324-2481 so we can discuss your order. Thank you!
★★★★★
Reviewed By:
Yesenia gianaros
Mar 2, 2019
The picture of what i ordered online (picture)has pink roses this one has zero roses and the one on the picture has a lot more flowers to where it looks much taller than the actual one. I am not happy with this. I have called to complain and hope this is
Responded To By:
Customer Service / C.S.
Mar 14, 2019
Yesenia, Thank you for speaking with us and giving us the opportunity to fix this!!
★★★★★
Reviewed By:
Mark Murray
Feb 26, 2019
Sorely disappointed especially since this comes on the heels of a disappointing Valentines Day order and this order was supposed to have a WOW factor, etc. with specific instructions. I feel like I need to switch florists after all of these years and it
★★★★★
Reviewed By:
Yvonne Porter
Feb 20, 2019
I chose this arrangement for my daughter because she loves sunflowers. I am very disappointed that daisies have been substituted for sunflowers. The arrangement is not nearly as nice as I was expecting
Responded To By:
Customer Service / C.S.
Feb 20, 2019
Yvonne,
Thank you for speaking with us this morning! As we discussed we are getting sunflowers in this afternoon & will send send a replacement to your daughter tomorrow! If we can assist you further, let us know.
Thanks so much!
★★★★★
Reviewed By:
D Wesley
Feb 19, 2019
This doesn't look anything what I ordered....disappointed! I ordered cherish moments.The photo was very colorful.I plus paid for the deluxe...meaning more flowers.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Denleen, We are sorry you were not pleased with this arrangement. Many of the flowers had not opened yet, but we were glad we were able to make this situation right. Thank you!
★★★★★
Reviewed By:
Cody
Feb 18, 2019
Flowers were beautiful. My wife didnt get the flowers until 7:30PM . That is extremely disappointing. I will not order again for a Valentines Day delivery because they couldnt get them there at a reasonable time.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Cody, we sincerely apologize for such a late delivery. We are working on ways to improve delivery, we hope you will give us another chance. Thank you!
★★★★★
Reviewed By:
Stan
Feb 18, 2019
flowers arrived after wife had left work for the day. Vase was cheap and not what I would have expected for $150.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Stan, please contact us at help@mcshan.com or 214-324-2481 so we can make this right for you. We appreciate your feedback.
★★★★★
Reviewed By:
Danon
Feb 17, 2019
I had ordered two dozen roses to be delivered to ferrings restaurant and upon arrival only 1 dozen were on the table.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Danon, Your order only called for 1 dozen roses. We apologize for the misunderstanding. Please contact us if there is anything we can do to assist you further, help@mcshan.com or 2141-324-2481 Thank you!
★★★★★
Reviewed By:
Susan Zehler
Feb 16, 2019
Was expecting something prettier (and a little larger) than this for $65.
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Susan, we are so sorry you were not pleased with this arrangement. If there is anything we can do for you, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Semko Mujkic
Feb 15, 2019
Ill start off by saying the flowers were beautiful, she loved them. I purchased a box of chocolates with it and she never got it and on top of that I wrote something special in the note that you guys promised she would get. There was nothing written in th
Responded To By:
Customer Service / C.S.
Feb 25, 2019
Semko, We apologize for the mix up. We are grateful we were given the opportunity to make this right!
★★★★★
Reviewed By:
Tristan
Feb 15, 2019
The flowers I usually get from McShan are bountiful full of life, full and they show its value when you receive their bouquets. My recent bouquet though was not quality. The flowers were all jammed in the vase, it looked like a 1/2 dozen of roses versus a
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Tristan, Thank you so much for speaking with me. I am happy we were able to get this taken care of. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Brad Stoltz
Feb 15, 2019
Very, very frustrated driver did not leave on porch during first delivery attempt. I have been a customer for 10 years since moving to Dallas. On multiple times the driver has left the flowers on our porch, hidden from the street view. We have never ha
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Brad, We sincerely apologize for this. We have made that note on your account. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Mark Fetzner
Feb 15, 2019
Flowers didn't get delivered till after 8PM and the Arrangement is half dead. $81 wasted and a very upset wife.
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Mark, We apologize the arrangement did not reach your wife as you ordered it. I am happy we were able to get this fixed for you!
★★★★★
Reviewed By:
Paul Lenox
Feb 15, 2019
Much smaller than appeared in pic, multiple broken flowers. Not what I expected for that much money.
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Paul, we sincerely apologize the arrangement had broken stems. If you could please get in contact with us so we can have the opportunity to make this right, help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
Mike
Feb 15, 2019
Flowers were beautiful, but the delivery on Valentine's Day at 7:55pm was way too late.
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Mike, We sincerely apologize for the late delivery .We are working on ways to improve our delivery process on Valentine's Day. If there is anything we can do to assist you further, please contact us at help@mcshan.com or 214-324-2481. Thank you!
★★★★★
Reviewed By:
R B
Feb 15, 2019
It doesn't look like I expected. It doesn't look like 2 1/2 dozen tulips. I expected the tulips to be more profuse. There's much more greenery than tulips and I'm not sure what the purple flowers are. I'm very disappointed. On the other hand, the person I
Responded To By:
Customer Service / C.S.
Feb 26, 2019
Thank you!!!
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