McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75082 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,193
|
85.50% |
| 4 Star ★★★★☆ |
4,717
|
6.28% |
| 3 Star ★★★☆☆ |
2,479
|
3.30% |
| 2 Star ★★☆☆☆ |
1,564
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,129
|
2.84% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Jack smith
Jack smith
May 2, 2019
Looks out of balance for the price!!!!!!! Why one branch hanging out?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 2, 2019
Carol, Thank you so much for speaking with us. We appreciate your feedback!
Reviewed By:
Leora Olorunnisomo
Leora Olorunnisomo
Apr 29, 2019
As I said in the last rating of this delivery, this does not look like the picture I was shown for the teleflora bubbling over bouquet. It just doesn't. And I'm surprised as you all always do such a great job.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 30, 2019
Leora, I sent you a new picture of your arrangement. Because the recipient wasn't home at the time of delivery, I was able to get a new, up-close picture sent to you. Please contact us if you hav... More
Leora, I sent you a new picture of your arrangement. Because the recipient wasn't home at the time of delivery, I was able to get a new, up-close picture sent to you. Please contact us if you have any questions or concerns about this arrangement, help@ mcshan.com or 214-324-2481. We appreciate your feedback ,thank you very much!
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Reviewed By:
Julia
Julia
Apr 26, 2019
I loved the arrangement, I loved the prompt service and I loved getting the picture, but I asked for RED carnations to match the casket cover. I am disappointed that the arrangement will not match her casket cover, red was her favorite color.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 26, 2019
Julia, We are so sorry we got the colors wrong. Thank you for speaking with me and allowing us to get this right with red and white carnations for the service tonight. Thank you!!
Reviewed By:
suzanne
suzanne
Apr 26, 2019
well, it was ok . the on your website was done better. the green palm wire was over powering and hydra. were tiny
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 26, 2019
Suzanne, Thank you so much for speaking with me. I'm glad you gave us the opportunity to get this arrangement replaced for the recipient! We appreciate your feedback!
Reviewed By:
Leora Olorunnisomo
Leora Olorunnisomo
Apr 25, 2019
McShan normally does a splendid job, but this does not look like the picture of the Teleflora Bubbling over Bouquet I was showed on the website. I wanted something bright and cheery and this really isn't that. Kinda disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 25, 2019
Leora, I have left you a voicemail to discuss your order. I also sent a new picture of your arrangement. This picture does not show the full beauty of the arrangement because the card was blocking som... More
Leora, I have left you a voicemail to discuss your order. I also sent a new picture of your arrangement. This picture does not show the full beauty of the arrangement because the card was blocking some of the flowers and it was taken from far away. Once you see the new picture I sent and you are still not satisfied, please contact us at help@mcshan.com or 214-324-2481 Thank you!
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Reviewed By:
Ashley
Ashley
Apr 24, 2019
Pretty but not like the picture at all. I paid for deluxe and this arrangement seems to have less flowers. For instance I only see a few of the white flowers and the arrangement pictured shows a lot more.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 24, 2019
Ashley, We took this arrangement back to the designer. An extra sunflower and more daisies were added as your upgrade. We are happy you are pleased with the new picture of the arrangement we sent to y... More
Ashley, We took this arrangement back to the designer. An extra sunflower and more daisies were added as your upgrade. We are happy you are pleased with the new picture of the arrangement we sent to you! If there is anything we can do to further assist you, please contact us at help@mcshan.com or 214-324-2481 Thank you!
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Reviewed By:
Betty
Betty
Apr 24, 2019
It is not what I had envisioned. More yellow flowers, less white flowers, and small purple flowers as highlights would have been my preference.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 25, 2019
Betty, Thank you for speaking with me. We appreciate your feedback and are glad we could make this right for you. Thank you!
Reviewed By:
J Zuniga
J Zuniga
Apr 20, 2019
The stuffed animal, looks like you are delivering a box of fruit.If I would have know that.I would have delivered it myself.Also whoever took the order was not very friendly. She just wasn't.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 20, 2019
Jay, we have left you a voicemail to discuss your order. We apologize for the look of the plush in the packaging, we do that so we can protect items during transport. We will review your call with the... More
Jay, we have left you a voicemail to discuss your order. We apologize for the look of the plush in the packaging, we do that so we can protect items during transport. We will review your call with the saleslady that way we can address the problem. Thank you so much for your feedback. Please contact us if there is anything we can do to further assist you, 214-324-2481 or help@mcshan.com Thank you!
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Reviewed By:
MS
MS
Apr 20, 2019
Honestly, not crazy about them. I hope it's bigger than it appears. Doesn't look like $55 dollars worth. Not sure the bottom flowers will last. We'll see when my daughter receives them.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 20, 2019
I have left you a voicemail to discuss your order. I can assure you, the value is in the arrangement. You have roses, hydrangeas, tulips, blue delphinium and stargazers. Also, this is a quick snapshot... More
I have left you a voicemail to discuss your order. I can assure you, the value is in the arrangement. You have roses, hydrangeas, tulips, blue delphinium and stargazers. Also, this is a quick snapshot of the arrangement. Rarely do our pictures serve the arrangement justice. Please get in touch with us so we can see what we can do to make you happy 214-324-2481 or help@mcshan.com Thank you!
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Reviewed By:
Denise Turner
Denise Turner
Apr 19, 2019
S bur disappointed...they don't look as colorful as picture on line. Do they need to open?
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 19, 2019
Denise, I have left you a voicemail to discuss your order. The tulips are tight and have yet to open. I can assure you this arrangement is much more beautiful in person. Please get in touch with us so we can see what we can do for you! help@mcshan.com or 214-324-2481 Thank you!
Reviewed By:
Cindy
Cindy
Apr 19, 2019
You have always done a fabulous job in the past,however , this one is not up to par in my eyes. The lily is old, not easter or spring looking at all, the delphinium look old and full of carnations - she will like it because she's in her 90's but This des
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 19, 2019
Cindy, I have left you a voicemail so we can discuss your order. We have returned this to the designer to have it re-arranged and replace the flowers. Please contact us if there is anything we can do to assist you further. Thanks!
Reviewed By:
MRS. ATKINS
MRS. ATKINS
Apr 13, 2019
I seems to me from this picture that several flowers are "tired looking or dying" --the hydrangea, the yellow flower below the yellow one next to that. This is different from the picture online.
Reviewed By:
Kathleen Atwood
Kathleen Atwood
Apr 9, 2019
I don't like the large flowers in front. They cheapen the srrangement
Reviewed By:
Greate Mt. Olive. Baptist. Carolyn Scott
Greate Mt. Olive. Baptist. Carolyn Scott
Apr 4, 2019
Wasn't what I expected. How man different kinds of fruits were there.
Reviewed By:
Virginia Johnson
Virginia Johnson
Apr 2, 2019
This does not look like the #32 Dish Garden that I usually order, it's always has a nice dish with dirt & gravel, this just looks like plants.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 2, 2019
Virginia, I have left you a voicemail. Please contact us so we can discuss your order, 214-324-2481 or help@mcshan.com
Reviewed By:
Transwestern
Transwestern
Apr 1, 2019
That is NOT the succulent that arrangement that I saw on the website and I hate how this one looks.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 2, 2019
Thank you for speaking with us, we were happy we could make this right for you!
Reviewed By:
Dianna
Dianna
Mar 29, 2019
The arrangement looks uneven and not full. I like getting the pic however the quality is pretty bad. It's blurry and the colors are dull. Makes the arrangement look worse :(
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 30, 2019
Dianna, Thank you for speaking with us. We were happy we could get this fixed for you!
Reviewed By:
Jessica
Jessica
Mar 28, 2019
I was told it would look more full compared to the one pictured [in Standard] on website. We paid extra for Premium, this looks very similar to the picture online. Very Disappointed, NOT what I expected at all!
Reviewed By:
Barbara Brooks
Barbara Brooks
Mar 27, 2019
I had said I liked the Abigail bouquet with pink roses and gerbers but add a little yellow and orange and no eucalyptus. All you see is orange and purple. I know it's too late but this is not what I asked for with this order.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 27, 2019
Barbara,
Thank you for speaking with us earlier & we are so happy you are happy with the re-do! If we can assist you further, let us know!
Thank so much!
Thank you for speaking with us earlier & we are so happy you are happy with the re-do! If we can assist you further, let us know!
Thank so much!
Reviewed By:
David Rives
David Rives
Mar 24, 2019
It took multiple phone calls and even then, the flowers were not delivered as we requested. We asked they be left on front porch and found out later they were delivered to neighbor. Not a happy customer at all.
Reviewed By:
Marilyn Cupp
Marilyn Cupp
Mar 20, 2019
The Hydrangeas got hidden.
Reviewed By:
Rick Grube
Rick Grube
Mar 15, 2019
Disappointed that all the flowers were white... the website photo showed purple and white flowers. All white is depressing.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 15, 2019
Rick, I have left you a voicemail. I am hoping we can talk about your order and see if there is anything we can do to make this right. Please get in touch with us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Dixon
Dixon
Mar 13, 2019
Pretty, but I paid for deluxe and don't see any extras
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
Dixon, We upgraded the vase. If you have any questions please feel free to contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Stephen Hansen
Stephen Hansen
Mar 9, 2019
For whatever reason, the flowers we received this time started to wilt and droop after less than 24 hours. This is highly unusual given the quality we have been used to with mcshans. I have photos of the flowers 24 hours and 48 hours after delivery that I
Reviewed By:
Donna
Donna
Mar 5, 2019
This does not look like what I ordered. The one I chose had more flowers, large flowers.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 14, 2019
Donna, Thank you for speaking with us. We are happy we could get this fixed for you!
