McShan Florist, Dallas, TX - Customer Flower Reviews
Like us on Facebook.
Total reviews: 75082 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,193
|
85.50% |
| 4 Star ★★★★☆ |
4,717
|
6.28% |
| 3 Star ★★★☆☆ |
2,479
|
3.30% |
| 2 Star ★★☆☆☆ |
1,564
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,129
|
2.84% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Alicia
Alicia
Feb 8, 2019
I specifically said no pink bow and to replace it with a white or yellow.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 8, 2019
Alicia,
Thank you for bringing this to our attention. We have corrected the color ribbon & you should receive a new picture. If we can assist you further, let us know!
Thank you!
Thank you for bringing this to our attention. We have corrected the color ribbon & you should receive a new picture. If we can assist you further, let us know!
Thank you!
Reviewed By:
David Farrell
David Farrell
Feb 3, 2019
The arrangement is fine. The vase is bad meaning my dead grandmother would have liked it. I've had persistent issues with McShanin this regard. I wish you all would find some contemporary vases, in keeping with current moder trends.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 4, 2019
David, I have left you a voicemail. Please get in contact with me at your earliest convenience so we can discuss this further. Thank you for your feedback!
Reviewed By:
Sue Norris
Sue Norris
Feb 3, 2019
We were unfortunately disappointed with the spray. I had asked for gladiolus and roses and there were a few . But the focus besides the Lillie's were carnations and mums which I would never have ordered.Also, the spray looked a little wilted. For what we
Reviewed By:
Judy Tellez
Judy Tellez
Jan 31, 2019
The plants don't even fill up the basket - this arrangement does not look like the picture I ordered from and the bow is awful. I am very disappointed.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 31, 2019
Judy, I have sent you an email to discuss this, the contact number for you on your order is an non-working number. We appreciate your feedback and hope we are given the opportunity to make this right.
Reviewed By:
Cyndi
Cyndi
Jan 31, 2019
Had the bow changed to all silver and a streamer added to the top. But, when I seen this at the funeral it looked really bad. So disappointed. I have used McShans for almost 30 years. Just had a hard time believing this came from them. Not the design
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 31, 2019
Cyndi, after speaking with you and the many changes we did, we were so hoping this would be the "vision" you were trying to convey. Our apologies it did not meet your expectations. As we d... More
Cyndi, after speaking with you and the many changes we did, we were so hoping this would be the "vision" you were trying to convey. Our apologies it did not meet your expectations. As we discussed, we did not have all of the items for the arrangement as you requested, so we did improvise. Please let us know what we can do going forward!
Less
Less
Reviewed By:
Teresa
Teresa
Jan 25, 2019
Looking at the picture, I am a little disappointed. The plant is not that full, and the bow could have been better. The basket is not pretty. Sorry, just being honest.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 25, 2019
Teresa, Thank you for speaking with mus earlier. We appreciate your feedback!
Reviewed By:
Sampson
Sampson
Jan 22, 2019
If that is what you sent :-(
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 22, 2019
Anthony, thank you so much for speaking with us. We appreciate your feedback and appreciate your business!
Reviewed By:
Sandy
Sandy
Jan 19, 2019
We did not like the looks of this plant. Please make a note not to send this plant again. Thanks
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 19, 2019
Sandy, thank you so much for talking with us. We are sorry you did not like this plant and we have made a note on your account to not send this plant again.
Reviewed By:
judy
judy
Jan 15, 2019
a 8:00am get well delivery is kind of early
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 16, 2019
Judy, our sincere apologies. That was an oversight on our part and we appreciate your bringing that to our attention.
Reviewed By:
Reba Liner
Reba Liner
Jan 14, 2019
This particular arrangement was not up to par. Usually, the flowers are top quality. Just an off-day - it happens.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 14, 2019
Reba, please call us at 214-324-2481 or email us at help@mcshan.com if there is anything we can do. Thank you!
Reviewed By:
Doane
Doane
Jan 13, 2019
Not pretty like the picture that is advertised. https://cdn.bloomnation.com/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/2/0/20180824062857_file_5b804e6929ef6.jpeg
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jan 14, 2019
Doane, Please contact us help@mcshan.com or 214-324-2481 if there is anything we can do. Thank you!
Reviewed By:
Jerry Magar
Jerry Magar
Jan 5, 2019
Very disappointed. If you compare the picture on your website to the picture of what you sent there is a drastic difference. This is the second time it's happened. They seem to of gone downhill in the last couple of years. It should be simple to make a
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jan 5, 2019
Mr. Magar, thank you for speaking with me earlier this morning. Again, we apologize for the arrangement not looking like the online photo. Thank you for allowing us to come to a resolution. We do appreciate you as a McShan Customer and always want your experience with us to be positive.
Reviewed By:
Kathy Shaw
Kathy Shaw
Dec 31, 2018
I was not pleased with this plant.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 31, 2018
Kathy, Thank you for speaking with us earlier. If there is anything we can do to meet your expectations of this arrangement please contact us at help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Deidra Thompson
Deidra Thompson
Dec 29, 2018
The pink balloon was already busted when the delivery guy brought them. McShan never delivers like that! Everyone noticed it and it was my birthday! So disappointing!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 29, 2018
Deidra, thank you for speaking with us earlier. We are glad we were able to make this right for you. Have a great day!
Reviewed By:
Catherine Head
Catherine Head
Dec 24, 2018
The arrangement you sent was not what I ordered. I wanted red carnations, white flowers and a red ribbon. I did not like the peppermint carnations. I came to your shop so I could show you what I wanted. It didn't happen.
Reviewed By:
Becky
Becky
Dec 24, 2018
Dissapointing. I asked for a showy piece for a memorial services ce. Have always been pleased with what I ordered on a designer's choice l. This looks like a hodgepodge, not an arrangement for a funeral service. Vase not appropriate, Very disappointin
Reviewed By:
Joanne
Joanne
Dec 23, 2018
The lady on the phone was lovely, however this does not look like the premium version of the arrangement as shown on your website. A bit disappointed as this arrangement does not appear to have nearly the amount of greenery expected.
Reviewed By:
Richard McKelvey
Richard McKelvey
Dec 22, 2018
It's. I e. It it is the wrong one!!!! You didn't have the 2018 which I had ordered over a week ago. I was notified yesterday and selected the tree farm scene,.............and this is what I get?!
Reviewed By:
John Sukenik
John Sukenik
Dec 20, 2018
Too much purple. It's the holidays, not a funeral.
Reviewed By:
Alicia
Alicia
Dec 19, 2018
Wow the basket looks skimpy not enough fruit, I don't see any grapes or bananas like in the past.
Reviewed By:
Mrs. Thomas L. England
Mrs. Thomas L. England
Dec 19, 2018
not as large or impressive as I expected maybe it needed a basket? I was disappointed. I bought one at Tom Thumb and it looked better than that.
Reviewed By:
Tim
Tim
Dec 17, 2018
Comparing the picture of this flower set and the picture of Teleflora Winterberry Kisses on the McShan website look similar but different at the same time. When choosing flowers, you have the option of choosing "Standard", "Deluxe", and "Premium". I opted
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Dec 17, 2018
Thank you Mr.Tim for speaking with us today, and I'm so glad we were able to fix and send you a new picture of the arrangement. Thank you again for choosing McShan Florist! Merry Christmas!
Reviewed By:
Dara Austin
Dara Austin
Dec 15, 2018
Not very many decorations in basket ...paid extra for some. Some. Disappointing.
Reviewed By:
Debra
Debra
Dec 14, 2018
Does not appear to have as many flowers as the last one ordered.
Reviewed By:
LC
LC
Dec 11, 2018
Thank you for the photo of the flowers. We were disappointed that the pink flowers were very small and did not show up as well as the online photo. We selected this arrangement because the recipient loves pink and there is more white flowers than pink.
