McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72175 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,546
|
85.27% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,088
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Vicki English
Vicki English
Aug 3, 2018
for the price to buy a large should have had some lilies in there this is just greenery. Will not order these again from you
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 3, 2018
Vickie, thank you for your review. We always appreciate feedback and will do our best to correct the issue. Thank you for speaking with us and allowing for a replacement with a Peace Lily that has blooms. We appreciate you!
Reviewed By:
Marie Hansen
Marie Hansen
Aug 2, 2018
I was promised more flowers for color in arrangement. Not just roses and baby's breath and greenery. Not good enough for over $70. My best friend's wedding day. Salesperson who I talked to said it would not be a problem.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 3, 2018
Marie, we apologize for the miscommunication and appreciate you allowing us to work with you for a resolution. As always, we appreciate you and value your feedback.
Reviewed By:
Dannye Klimpel
Dannye Klimpel
Aug 1, 2018
Pls no red. It needs to be shades of pink and white. It is for a baby girl. I really expected more flowers. Disappointed. Appreciate the preview.
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Aug 1, 2018
Dannye, our apologies that the darker pink was not what you expected. We were happy to make the needed changes to the lighter pink you were expecting. Thank you for the positive review after seeing the revised arrangement.
Reviewed By:
Roslyn Long
Roslyn Long
Jul 28, 2018
Not as colorful as I expected
Reviewed By:
RC
RC
Jul 28, 2018
I think it's ok
Reviewed By:
Kim
Kim
Jul 24, 2018
flowers look smashed and not as fresh looking as in photo online. Balloon color choices are not as bright either.
Reviewed By:
penny wiggs
penny wiggs
Jul 23, 2018
Sorry do not know if she got flowers yet in hospital and do not have picture of what you sent.
Reviewed By:
Kathleen Atwood
Kathleen Atwood
Jul 17, 2018
This was far too skimpy on the number of flowers for $150.00 and the bow is awful.
Reviewed By:
Wanda mccright
Wanda mccright
Jul 14, 2018
Doesn't look near as full as the website picture. Nor does it have as many roses as that website pic or lilies. Mostly the cheaper carnations.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Jul 14, 2018
Thank you Wanda for your review! This stunning sentiments of serenity easel is filled to value at $130 with half a dozen white roses & 5 stems of white enchantment lilies & 10 white carnations... More
Thank you Wanda for your review! This stunning sentiments of serenity easel is filled to value at $130 with half a dozen white roses & 5 stems of white enchantment lilies & 10 white carnations. Our pictures never do the arrangements justice, they're just to provide a quick snapshot of your order. They always look so much better in person!
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Reviewed By:
Nacol
Nacol
Jul 14, 2018
I really did expect something better for $100.00. Very poor. I could have gone to Tom Thumb and paid $60 for this.
Reviewed By:
niemann
niemann
Jul 11, 2018
it does not represent the image on your web site. Disappointed.
Reviewed By:
Kathy Teague
Kathy Teague
Jul 10, 2018
This looks quite a bit different from the picture on the website. I know that changes have to be made sometimes, but I expected more ORANGE since that is what drew me to the bouquet. There is no orange in this and the roses have replaced peonies. The
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jul 10, 2018
Kathy, thank you for your review and allowing us to make a new arrangement. We included the orange lilies as you requested and made the arrangement brighter. Please don't hesitate to call us if you have further concerns.
Reviewed By:
Viola
Viola
Jul 3, 2018
It looks nothing like what is shown on the website. The website arrangement show a lot more flowers and bright colors.
Reviewed By:
Jeri Davis
Jeri Davis
Jun 27, 2018
Everything was arranged beautifully in the vase but at least 3 of the roses had drooped. We were a bit disappointed in with the condition of those few roses but presented them to our music director anyway.
Reviewed By:
Amy C.
Amy C.
Jun 19, 2018
The flowers weren't as bright and colorful like It was described. There wasn't any orange at all and too many pale colors. Some of the flowers looked like they had been sitting there a while. You were out of tulips so I had to choose something else. I kee
Reviewed By:
Cathy Shade
Cathy Shade
Jun 15, 2018
Disappointing for an $80.00 arrangement. I have ordered exotics many times from McShans and they are usually very full and beautiful. This looks kike we picked it up at Sam's for $35.00. Too late now. Will go to Sam's next time.
Reviewed By:
Cheryl Williams
Cheryl Williams
Jun 12, 2018
I paid for deluxe & I don't see any difference.😑
Reviewed By:
Linda Plumlee
Linda Plumlee
Jun 4, 2018
The pin that said Baby Boy is not included and what is that big green thing in the front? It does not look very fresh to me. This is not the first time I have not been completed please with flowers that I have sent from McShan
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jun 4, 2018
Linda, our apologies for leaving off the boy pick. We have added the pick and are taking out the green accent. Thank you for speaking with me, giving us your feedback, and for being a loyal customer these many years. We appreciate you.
Reviewed By:
Linda Recine
Linda Recine
May 30, 2018
Can someone please call me ASAP? The flowers are not all correct. The cross was supposed to be sunflowers! as pictured on your website, with the red and blue removed. The mother of the deceased specifically asked for them. Also the two vases are supposed
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
May 30, 2018
Linda, thank you for notifying us so quickly and allowing us the opportunity to make the needed corrections. We appreciate your feedback, as well as your positive comments following the completed arrangements.
Reviewed By:
Recipient
Recipient
May 21, 2018
Pretty arrangement, but received Wednesday afternoon and tulips were wilted. The other flowers started dying by Friday/Saturday.
Responded To By:
Bruce McShan / President
Bruce McShan / President
May 21, 2018
We appreciate your feedback so very much! Per our conversation today, we are sending a replacement arrangement to the recipient 5/22/18. We sincerely apologize for the freshness issue and hope the fre... More
We appreciate your feedback so very much! Per our conversation today, we are sending a replacement arrangement to the recipient 5/22/18. We sincerely apologize for the freshness issue and hope the fresh arrangement is enjoyed by the entire office. If you have any questions or concerns please don't hesitate to contact us and thank you for choosing McShan!
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
Debra
Debra
May 18, 2018
Did not care for it at all - it appears as if someone wrote Congratulations on the balloon. Would have preferred something more professional looking.
Reviewed By:
RB
RB
May 17, 2018
Honestly, this is worse than the first picture you sent. I wish I could attach the picture from your website for comparison purposes. All you did was shove more wilty-looking green shoots into it. I'm disappointed in McShan and the quality; especially
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 18, 2018
Thank you for your feedback! Per our conversation this morning I have made a "Courtesy" call to the recipient asking her to phone us if there was any problem with the delivery or overall des... More
Thank you for your feedback! Per our conversation this morning I have made a "Courtesy" call to the recipient asking her to phone us if there was any problem with the delivery or overall design of this item. We appreciate your taking the time to speak with me and we will certainly take your concerns to heart and have credited your account accordingly. We look forward to doing business with you in the future!
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
RB
RB
May 17, 2018
The arrangement is "ok." Looks much better online (arranged better and looks more appealing). Everything just looks shoved in the vase without any rhyme or reason. I'm a little disappointed.
Reviewed By:
Ellen
Ellen
May 15, 2018
The wedding bouquet I ordered was not worth the price I paid. There were many highlights of our day and this was not one of them. The bouquet had the flowers that I requested but the ones that I mentioned I liked most were small sized. Some of the flowers
Reviewed By:
John Cullen
John Cullen
May 15, 2018
I was a bit disappointed this year, the gardenia was wilted by lunch. I've been giving my mom gardenia corsages since I was a young man and old enough to take the responsibility from my Dad. This is the first time that has happened. It would be n
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 15, 2018
Mr. Cullen, it was a pleasure talking with you. Thank you for your review letting us know of the wilted gardenia. As we discussed, we will note on your account to be sure to always check the freshness before it goes out. Again, we appreciate you.
