McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75140 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,248
|
85.50% |
| 4 Star ★★★★☆ |
4,720
|
6.28% |
| 3 Star ★★★☆☆ |
2,479
|
3.30% |
| 2 Star ★★☆☆☆ |
1,564
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,129
|
2.83% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Nacol
Nacol
Jul 14, 2018
I really did expect something better for $100.00. Very poor. I could have gone to Tom Thumb and paid $60 for this.
Reviewed By:
niemann
niemann
Jul 11, 2018
it does not represent the image on your web site. Disappointed.
Reviewed By:
Kathy Teague
Kathy Teague
Jul 10, 2018
This looks quite a bit different from the picture on the website. I know that changes have to be made sometimes, but I expected more ORANGE since that is what drew me to the bouquet. There is no orange in this and the roses have replaced peonies. The
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jul 10, 2018
Kathy, thank you for your review and allowing us to make a new arrangement. We included the orange lilies as you requested and made the arrangement brighter. Please don't hesitate to call us if you have further concerns.
Reviewed By:
Viola
Viola
Jul 3, 2018
It looks nothing like what is shown on the website. The website arrangement show a lot more flowers and bright colors.
Reviewed By:
Jeri Davis
Jeri Davis
Jun 27, 2018
Everything was arranged beautifully in the vase but at least 3 of the roses had drooped. We were a bit disappointed in with the condition of those few roses but presented them to our music director anyway.
Reviewed By:
Amy C.
Amy C.
Jun 19, 2018
The flowers weren't as bright and colorful like It was described. There wasn't any orange at all and too many pale colors. Some of the flowers looked like they had been sitting there a while. You were out of tulips so I had to choose something else. I kee
Reviewed By:
Cathy Shade
Cathy Shade
Jun 15, 2018
Disappointing for an $80.00 arrangement. I have ordered exotics many times from McShans and they are usually very full and beautiful. This looks kike we picked it up at Sam's for $35.00. Too late now. Will go to Sam's next time.
Reviewed By:
Cheryl Williams
Cheryl Williams
Jun 12, 2018
I paid for deluxe & I don't see any difference.😑
Reviewed By:
Linda Plumlee
Linda Plumlee
Jun 4, 2018
The pin that said Baby Boy is not included and what is that big green thing in the front? It does not look very fresh to me. This is not the first time I have not been completed please with flowers that I have sent from McShan
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Jun 4, 2018
Linda, our apologies for leaving off the boy pick. We have added the pick and are taking out the green accent. Thank you for speaking with me, giving us your feedback, and for being a loyal customer these many years. We appreciate you.
Reviewed By:
Linda Recine
Linda Recine
May 30, 2018
Can someone please call me ASAP? The flowers are not all correct. The cross was supposed to be sunflowers! as pictured on your website, with the red and blue removed. The mother of the deceased specifically asked for them. Also the two vases are supposed
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
May 30, 2018
Linda, thank you for notifying us so quickly and allowing us the opportunity to make the needed corrections. We appreciate your feedback, as well as your positive comments following the completed arrangements.
Reviewed By:
Recipient
Recipient
May 21, 2018
Pretty arrangement, but received Wednesday afternoon and tulips were wilted. The other flowers started dying by Friday/Saturday.
Responded To By:
Bruce McShan / President
Bruce McShan / President
May 21, 2018
We appreciate your feedback so very much! Per our conversation today, we are sending a replacement arrangement to the recipient 5/22/18. We sincerely apologize for the freshness issue and hope the fre... More
We appreciate your feedback so very much! Per our conversation today, we are sending a replacement arrangement to the recipient 5/22/18. We sincerely apologize for the freshness issue and hope the fresh arrangement is enjoyed by the entire office. If you have any questions or concerns please don't hesitate to contact us and thank you for choosing McShan!
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
Debra
Debra
May 18, 2018
Did not care for it at all - it appears as if someone wrote Congratulations on the balloon. Would have preferred something more professional looking.
Reviewed By:
RB
RB
May 17, 2018
Honestly, this is worse than the first picture you sent. I wish I could attach the picture from your website for comparison purposes. All you did was shove more wilty-looking green shoots into it. I'm disappointed in McShan and the quality; especially
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 18, 2018
Thank you for your feedback! Per our conversation this morning I have made a "Courtesy" call to the recipient asking her to phone us if there was any problem with the delivery or overall des... More
Thank you for your feedback! Per our conversation this morning I have made a "Courtesy" call to the recipient asking her to phone us if there was any problem with the delivery or overall design of this item. We appreciate your taking the time to speak with me and we will certainly take your concerns to heart and have credited your account accordingly. We look forward to doing business with you in the future!
Amy
Customer Service
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Amy
Customer Service
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Reviewed By:
RB
RB
May 17, 2018
The arrangement is "ok." Looks much better online (arranged better and looks more appealing). Everything just looks shoved in the vase without any rhyme or reason. I'm a little disappointed.
Reviewed By:
Ellen
Ellen
May 15, 2018
The wedding bouquet I ordered was not worth the price I paid. There were many highlights of our day and this was not one of them. The bouquet had the flowers that I requested but the ones that I mentioned I liked most were small sized. Some of the flowers
Reviewed By:
John Cullen
John Cullen
May 15, 2018
I was a bit disappointed this year, the gardenia was wilted by lunch. I've been giving my mom gardenia corsages since I was a young man and old enough to take the responsibility from my Dad. This is the first time that has happened. It would be n
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 15, 2018
Mr. Cullen, it was a pleasure talking with you. Thank you for your review letting us know of the wilted gardenia. As we discussed, we will note on your account to be sure to always check the freshness before it goes out. Again, we appreciate you.
Reviewed By:
James K Darwin
James K Darwin
May 15, 2018
I've been a customer for many years and have always been pleased however this time I was very disappointed. The red roses were good but the pink roses wilted after the second day.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 15, 2018
We appreciate your loyalty! Thank you for taking the time today to discuss this with us & allowing us the opportunity to make this right with you. We want all of our customers to be completely satisfied & appreciate the feedback!
Thanks again!
Thanks again!
Reviewed By:
Lincon Kemp
Lincon Kemp
May 15, 2018
Neither my mom nor I was impressed with the selection of flowers delivered. I sent a less expensive selection to my grandmother in Baton Rouge, LA and her arrangement was far more impressive and it was $20 less. I also was charged sales tax from McShan's
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
May 15, 2018
Lincoln, thank you so much for speaking with me this morning concerning the arrangement sent to your mom. We understand, we do not all have the same taste in flower and color selections. As discuss... More
Lincoln, thank you so much for speaking with me this morning concerning the arrangement sent to your mom. We understand, we do not all have the same taste in flower and color selections. As discussed, we will be happy to replace this for her with something that would be more of her choice. Please let us know.
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Reviewed By:
Tad Ground
Tad Ground
May 15, 2018
The flowers were delivered on Saturday and were dead by Monday afternoon.
Reviewed By:
GARY ALLISON
GARY ALLISON
May 15, 2018
BY MOTHER'S DAY THE ROSES AND ALL THE STOCK HAD DIED
Reviewed By:
Nickie chavez
Nickie chavez
May 14, 2018
I have been a customer for many years and was very unhappy with the quality of the flowers. They started to wilt on Saturday, before Mothers Day even got here. I have a picture to attach but do not know how. I called and Saturday and was left on h
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
May 15, 2018
Nickie, As we discussed this morning, we apologize that the flowers did not last through Mother's Day. Thank you for allowing us to replace these for you. And, as always, we appreciate you and thank you for the review.
Reviewed By:
George Fontanillas
George Fontanillas
May 14, 2018
Received photo of roses and they looked good but did not notice that it only had 5 roses instead of 6 roses that I ordered. Also I requested that the delivery be made after 3:00pm and they were delivered at 12:20pm. we were about to leave when the van pul
Reviewed By:
Emily Jarrell
Emily Jarrell
May 14, 2018
The tulips don't look well integrated.
Reviewed By:
K Robinson
K Robinson
May 14, 2018
I was not impressed with this bouquet--I asked for a bright and cheery Spring bouquet and can't believe this was $75, not including tax and delivery. Looks anemic and unprofessional.
Reviewed By:
JON
JON
May 14, 2018
Your flowers get an 'A' your deliver gets a D...
