McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72178 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,549
|
85.27% |
| 4 Star ★★★★☆ |
4,605
|
6.38% |
| 3 Star ★★★☆☆ |
2,413
|
3.34% |
| 2 Star ★★☆☆☆ |
1,523
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,088
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Lisa Autry
Lisa Autry
Apr 20, 2018
Original arrangement that had to be recalled yesterday, 4/19. This has been replaced with a better arrangement, being sent out today, 4/20.
Reviewed By:
wilson
wilson
Apr 17, 2018
The initial arrangement was an embarrassment but when I called Amanda took over and to her credit admitted that I was right. She solved the problem after a few attempts and the end result was a good one. Unfortunately I had to call or otherwise it would h
Reviewed By:
Peggy
Peggy
Apr 16, 2018
I franky was disapponted. I paid for a dozen white roses and added an extra $30.00 for at minimum of 3 white hydrangeas to be added. I saw the arrangement at the service and there weren't a dozen roses - just 8 or 9 and 2 and a half of the tiniest hydrang
Reviewed By:
Margaret
Margaret
Apr 15, 2018
I saw these at visitation the evening that they were to arrive. Room was cool but flowers looked like they were starting to wilt already. Not worth the money.
Reviewed By:
Lorraine
Lorraine
Apr 15, 2018
It looks very small.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 16, 2018
Thank you for your review! Our pictures don't do the plant justice at all, it is always more lovely in person. A gorgeous 6" Ivy Pole in a white pot & saucer accentuated with a beautifu... More
Thank you for your review! Our pictures don't do the plant justice at all, it is always more lovely in person. A gorgeous 6" Ivy Pole in a white pot & saucer accentuated with a beautiful lime green bow was designed for this order. If you have any questions please let us know.
Thank you for choosing McShan!
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Thank you for choosing McShan!
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Reviewed By:
Phyllis Horton
Phyllis Horton
Apr 14, 2018
Very disappointed. Nothing like picture. There was suppose to be a lighter color contrast - lilac flowers - which is why I decided on this particular arrangement since that was the color theme of the shower. And the roses are so big they take over the
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 14, 2018
Good morning!
We apologize for the fact the the arrangement you received did not meet your standards. However, arrangements are unique and don't always look exactly like the picture on the ... More
We apologize for the fact the the arrangement you received did not meet your standards. However, arrangements are unique and don't always look exactly like the picture on the ... More
Good morning!
We apologize for the fact the the arrangement you received did not meet your standards. However, arrangements are unique and don't always look exactly like the picture on the website. If you would like to contact the Customer Service Department to discuss further, please do.
Thank you for choosing McShan!
Amy
Customer Service
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We apologize for the fact the the arrangement you received did not meet your standards. However, arrangements are unique and don't always look exactly like the picture on the website. If you would like to contact the Customer Service Department to discuss further, please do.
Thank you for choosing McShan!
Amy
Customer Service
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Reviewed By:
Queen
Queen
Apr 13, 2018
I was hoping for more colored plants; not sure if I like the orange plant that is standing up...and I wanted the brownish basket.
Reviewed By:
patrick thomas
patrick thomas
Apr 10, 2018
The flowers are usually awesome but this time, there was mold, decomposing leaves, and wilting underneath. I must have missed this when I left the shop with them. Normally our purchases from you last 7-10 days. These barely made it 3 days.
Reviewed By:
Ed
Ed
Apr 9, 2018
The flowers looked to be a lot bigger when I bought them online.
Reviewed By:
nora
nora
Apr 9, 2018
requested the premium did not get it
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 9, 2018
Thank you for your review! This plant is a lovely 10" Spathiphllum in a terra cotta colored pot and saucer accentuated by a red bow. It is filled to value at $65. If you have any questions please let us know.
Thank you for choosing McShan!
Thank you for choosing McShan!
Reviewed By:
Rosa
Rosa
Apr 9, 2018
The orchid was broken and bruised, when I picked it up.
Reviewed By:
Marci
Marci
Apr 6, 2018
Online this arrangement was much more colorful!! Purple Iris, light and dark pink carnations, fewer white daisies!! Sorry done McShan. For $40 just not worth it!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 6, 2018
Thank you for your feedback! We are awaiting redelivery information from the Recipient and when we it is received we will definitely make the arrangement that is delivered more to your specifications. Thank you for choosing McShan!
Amy
Customer Service
Amy
Customer Service
Reviewed By:
Linda B Williams
Linda B Williams
Apr 5, 2018
The Class was not well pleased with this arrangement. It was not shown during the visitation hours only at the Funeral. Linda B. Williams 214-375-9158
Responded To By:
Bruce McShan / President
Bruce McShan / President
Apr 5, 2018
Per our telephone conversation this morning, the plant was delivered to the Funeral Home and signed for on 4/2/18 @ 10:00. Please let us know if we can be of any further assistance.
Thank you for choosing McShan!
Thank you for choosing McShan!
Reviewed By:
Deborah Glenn
Deborah Glenn
Mar 31, 2018
Smaller than usual. Bakery contained blemished fruit. Lemons work brown spots and on kiwi. No bananas.
Reviewed By:
Ginger Davis
Ginger Davis
Mar 30, 2018
Hello. I am no the kind to throw a fit or make complaints but I have to admit that after seeing the picture of the arrangement being sent, my husband and I were extremely dissappointed with the outcome. I specifically picked this arrangement off your webs
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 30, 2018
In reference to our conversation this afternoon, we are happy to send a replacement arrangement to Mr. & Mrs. Davis on 3/31/18 updated to your specifications. As always, we appreciate your feedback and thank you for choosing McShan.
Reviewed By:
Stacy Duckworth
Stacy Duckworth
Mar 29, 2018
Looks a little less full or maybe shorter than the pict we chose from.
Reviewed By:
Cheryl Curry
Cheryl Curry
Mar 22, 2018
Incorrect balloon was added to arrangement. This arrangement was ordered for an individual recuperating from surgery. The balloon should have read Get Well soon not Happy Birthday.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Mar 22, 2018
Per our conversation, we are more than happy to refund the cost of the balloon on your order since the incorrect one was delivered.
Thank you so very much for choosing McShan!
Thank you so very much for choosing McShan!
Reviewed By:
Emily
Emily
Mar 20, 2018
This arrangement is fine, but it's a bit barren looking. Usually mcshan does a more impressive job.
Reviewed By:
Marlene McNally
Marlene McNally
Mar 10, 2018
We are very disappointed in the arrangement. It is not what we imagined as being a happy birthday, spring-like with bright, crisp greenery...not droopy looking. The focal point was supposed to be the peonies as I had requested.
Reviewed By:
Randi Mullins
Randi Mullins
Mar 8, 2018
It doesn't have the nice vase or the hydrangeas. The tulips look wilted and the picture had different heights. Not Happy With My purchase.
Reviewed By:
Jeff Cotten
Jeff Cotten
Mar 4, 2018
The flowers themselves were extraordinary as always, but the service is not good. I have given you thiusands of dollars of business over the years but when paying $150 for an arrangement like this I expect a LOT better service. The delivery was missed on
Reviewed By:
Sandie sims
Sandie sims
Mar 3, 2018
Can someone call me please. 214-213-7275
Reviewed By:
Lori McGauley
Lori McGauley
Feb 24, 2018
You did not use yellow roses as I requested. I discussed the the associate that yellow roses were Mr. Ladymon's favorite. This is the arrangement suggested, but yellow roses instead of white. I'm very disappointed. I was assured a couple of times the wh
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Feb 24, 2018
Lori, again, our apologies for the lack of yellow roses as you requested. Thank you for speaking with us and allowing us to come to a resolution. As always, thank you for being a McShan customer.
Reviewed By:
Rose Segura
Rose Segura
Feb 23, 2018
Flowers look like they are dying. Flowers are hanging down. Do not like at all!!!
Reviewed By:
Mrs Smith
Mrs Smith
Feb 20, 2018
Flower were not delivered to the hospital What happened? We visited her every day
