McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75140 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,248
|
85.50% |
| 4 Star ★★★★☆ |
4,720
|
6.28% |
| 3 Star ★★★☆☆ |
2,479
|
3.30% |
| 2 Star ★★☆☆☆ |
1,564
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,129
|
2.83% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
nora
nora
Apr 9, 2018
requested the premium did not get it
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 9, 2018
Thank you for your review! This plant is a lovely 10" Spathiphllum in a terra cotta colored pot and saucer accentuated by a red bow. It is filled to value at $65. If you have any questions please let us know.
Thank you for choosing McShan!
Thank you for choosing McShan!
Reviewed By:
Rosa
Rosa
Apr 9, 2018
The orchid was broken and bruised, when I picked it up.
Reviewed By:
Marci
Marci
Apr 6, 2018
Online this arrangement was much more colorful!! Purple Iris, light and dark pink carnations, fewer white daisies!! Sorry done McShan. For $40 just not worth it!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Apr 6, 2018
Thank you for your feedback! We are awaiting redelivery information from the Recipient and when we it is received we will definitely make the arrangement that is delivered more to your specifications. Thank you for choosing McShan!
Amy
Customer Service
Amy
Customer Service
Reviewed By:
Linda B Williams
Linda B Williams
Apr 5, 2018
The Class was not well pleased with this arrangement. It was not shown during the visitation hours only at the Funeral. Linda B. Williams 214-375-9158
Responded To By:
Bruce McShan / President
Bruce McShan / President
Apr 5, 2018
Per our telephone conversation this morning, the plant was delivered to the Funeral Home and signed for on 4/2/18 @ 10:00. Please let us know if we can be of any further assistance.
Thank you for choosing McShan!
Thank you for choosing McShan!
Reviewed By:
Deborah Glenn
Deborah Glenn
Mar 31, 2018
Smaller than usual. Bakery contained blemished fruit. Lemons work brown spots and on kiwi. No bananas.
Reviewed By:
Ginger Davis
Ginger Davis
Mar 30, 2018
Hello. I am no the kind to throw a fit or make complaints but I have to admit that after seeing the picture of the arrangement being sent, my husband and I were extremely dissappointed with the outcome. I specifically picked this arrangement off your webs
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Mar 30, 2018
In reference to our conversation this afternoon, we are happy to send a replacement arrangement to Mr. & Mrs. Davis on 3/31/18 updated to your specifications. As always, we appreciate your feedback and thank you for choosing McShan.
Reviewed By:
Stacy Duckworth
Stacy Duckworth
Mar 29, 2018
Looks a little less full or maybe shorter than the pict we chose from.
Reviewed By:
Cheryl Curry
Cheryl Curry
Mar 22, 2018
Incorrect balloon was added to arrangement. This arrangement was ordered for an individual recuperating from surgery. The balloon should have read Get Well soon not Happy Birthday.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Mar 22, 2018
Per our conversation, we are more than happy to refund the cost of the balloon on your order since the incorrect one was delivered.
Thank you so very much for choosing McShan!
Thank you so very much for choosing McShan!
Reviewed By:
Emily
Emily
Mar 20, 2018
This arrangement is fine, but it's a bit barren looking. Usually mcshan does a more impressive job.
Reviewed By:
Marlene McNally
Marlene McNally
Mar 10, 2018
We are very disappointed in the arrangement. It is not what we imagined as being a happy birthday, spring-like with bright, crisp greenery...not droopy looking. The focal point was supposed to be the peonies as I had requested.
Reviewed By:
Randi Mullins
Randi Mullins
Mar 8, 2018
It doesn't have the nice vase or the hydrangeas. The tulips look wilted and the picture had different heights. Not Happy With My purchase.
Reviewed By:
Jeff Cotten
Jeff Cotten
Mar 4, 2018
The flowers themselves were extraordinary as always, but the service is not good. I have given you thiusands of dollars of business over the years but when paying $150 for an arrangement like this I expect a LOT better service. The delivery was missed on
Reviewed By:
Sandie sims
Sandie sims
Mar 3, 2018
Can someone call me please. 214-213-7275
Reviewed By:
Lori McGauley
Lori McGauley
Feb 24, 2018
You did not use yellow roses as I requested. I discussed the the associate that yellow roses were Mr. Ladymon's favorite. This is the arrangement suggested, but yellow roses instead of white. I'm very disappointed. I was assured a couple of times the wh
Responded To By:
Cynthia S. / Sales Manager
Cynthia S. / Sales Manager
Feb 24, 2018
Lori, again, our apologies for the lack of yellow roses as you requested. Thank you for speaking with us and allowing us to come to a resolution. As always, thank you for being a McShan customer.
Reviewed By:
Rose Segura
Rose Segura
Feb 23, 2018
Flowers look like they are dying. Flowers are hanging down. Do not like at all!!!
Reviewed By:
Mrs Smith
Mrs Smith
Feb 20, 2018
Flower were not delivered to the hospital What happened? We visited her every day
Reviewed By:
St. Luke/Cheryl
St. Luke/Cheryl
Feb 19, 2018
As you can see the altar flowers are not identical. Also, the corsages DID NOT have stick pins!
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 19, 2018
We apologize for the fact that you were not pleased with the arrangements you ordered and for the lack of stick pins. Feel free to contact us and we'll be happy to discuss.
Thank you!
Thank you!
Reviewed By:
Betty Perkins
Betty Perkins
Feb 19, 2018
Not what I ordered. My grand daughter did not know the difference. But you delivered what I ordered to my office, and these to her. Tried to order on internet and it just went blank. Betty Perkins
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 19, 2018
We do apologize for any inconvenience this order may have caused you and the recipient. Please don't hesitate to contact our office with any further questions or comments.
Thank you!
Thank you!
Reviewed By:
Mike
Mike
Feb 17, 2018
Delivery was not made until 8:30pm. Was way to late of a delivery
Reviewed By:
Scott Helbing
Scott Helbing
Feb 17, 2018
The flowers were ordered for my mom (87 years young) and weren't delivered until 9:42 pm and because she lives in assisted living she didn't get the flowers until the 15th. Not a good or even average customer experience.
Reviewed By:
Michelle
Michelle
Feb 17, 2018
It looks like someone just took some random flowers and put them in a vase. For the cost I am extremely disappointed especially considering they were for a funeral
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Feb 17, 2018
Thank you for your feedback. If there is anything we can do to rectify the situation please let us know and thank you for using McShan.
Reviewed By:
Chris
Chris
Feb 17, 2018
The flowers were delivered very late at night while I was at dinner. I had to ask the delivery person to leave them outside of my door. I called around 4 to check on the status of my flowers and they couldn't give me any information or anything about when
Reviewed By:
Clark Randall
Clark Randall
Feb 17, 2018
My Dozen Roses only had 11 flowers.
Reviewed By:
Dr. Larry Waters
Dr. Larry Waters
Feb 17, 2018
It was late a full day and not the normal beautiful arrangement you have done for us in the past.
Reviewed By:
Tony M.
Tony M.
Feb 15, 2018
Wife stated the flowers arrived wilted and wilted even more on the second day. Flowers were not worth $260.
