McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70377 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,881
85.09%
4 Star ★★★★
 
 
4,549
6.46%
3 Star ★★★☆☆
 
 
2,385
3.39%
2 Star ★★☆☆☆
 
 
1,501
2.13%
1 Star ☆☆☆☆
 
 
2,061
2.93%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Sharon Owen
Jan 9, 2023
This was a sympathy plant for a teacher a my school.. I would expect a larger plant for the price and a prettier container including a bow. This looks like a brown trash can. Very disappointed. I always use McShans for our staff. If this becomes the norm I'll be looking elsewhere.
★★★★★
Reviewed By:
Sue Wagner
Jan 5, 2023
I was disappointed when I saw the arrangement. the flowers did not look fresh and the angel statue was crooked -- it even shows in the picture you sent to me.... :(
★★★★★
Reviewed By:
PAMELA RUCKER
Jan 3, 2023
From the picture on your website I thought it much larger like a plant in a vase on the floor. I received a picture from my son that he received a small vase that fits on his dining table. The quality is nice but the size doesn't fit the $55 price.
★★★★★
Reviewed By:
Terry Klare
Dec 30, 2022
I sure hope it looks better in person, it doesn't look like a 200 dollar arrangement in the photo, it looks rather small. Sure hope I hear from the recipient that it looks great. :(
★★★★★
Reviewed By:
Pam Knaggs
Dec 27, 2022
Good morning! Long-time McShan customer here. I must say I'm hoping this looks better in person than the photo. The vase looks more like a jar. I paid $95. Quite honestly, I'm embarrassed but maybe I shouldn't be the one embarrassed.
★★★★★
Reviewed By:
Jason & Sara Holder
Dec 24, 2022
Flowers where very beautiful but that Wilted very very very quickly. We have had much better in the past from McShans
★★★★★
Reviewed By:
Susan Hopeman
Dec 23, 2022
I was very disappointed as I picked this arrangement and upgraded to the large size for two reasons - the number of roses and the multiple white lilies. As you can see, there are no lilies so the and I only see one or two roses. This is an inexpensive version of what I ordered. I would have liked to see other flowers as substitutions - not bows.
Responded To By:

Dec 23, 2022
We are so sorry you are disappointed, if you would, please give us a call so that we can make this right for you in whatever way you see fit! We appreciate your business, and will fix this for you right away! Thank you, Susan!
★★★★★
Reviewed By:
BT
Dec 23, 2022
Order was much smaller and cheaper in appearance than what the deluxe version depicted. It had a very cheap looking bow and decorations. Also the website link listed Highland park florist so for someone not from Dallas this was extremely deceiving and was over an hour round trip
Responded To By:

Dec 23, 2022
BT, Highland park is about 6 miles from our store, so we definitely deliver there, but there is a lot of traffic! We only have size in the rosemary trees, unfortunately. We are sorry you are disappoin... More
BT, Highland park is about 6 miles from our store, so we definitely deliver there, but there is a lot of traffic! We only have size in the rosemary trees, unfortunately. We are sorry you are disappointed and would like to make this right for you! 214-324-2481! Again we sincerely apologize and will do whatever it takes to make you happy and keep you as a customer. We look forward to hearing from you. Thanks so much!
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★★★★★
Reviewed By:
Lana Valenta
Dec 21, 2022
I saw this in person. Was not so impressed. It did not look completed. It was not balanced, had spaces that were open in person. Vase was whimpy! My friend has serious cancer, I wanted it to bring joy and balance. I do appreciate the photo.
Responded To By:

Dec 21, 2022
Lana, please call us at 214-324-2481 so that we can make this right for you. we are sincerely sorry! We appreciate your honest feedback and your business. We look forward to hearing from you soon!
★★★★★
Reviewed By:
Katherine Wehunt
Dec 20, 2022
Other flowers looked pretty until About the 3rd day. Evidently it was 3 plants in one pot. And several branches just stuck in the pot. So, after a short time, it looked awful! Not a long-term flower like a poinsettia should be.
Responded To By:

Dec 21, 2022
Katherine, please call us at 214-324-2481 so that we can make this right for you. we are sincerely sorry! We appreciate your honest feedback and your business. We look forward to hearing from you soon!
★★★★★
Reviewed By:
Vickie Harrison
Dec 12, 2022
I have bought prettier fuller poinsettias at walmart. This looks old and tired. Disappointed-again
Responded To By:

Dec 12, 2022
Please give us a call at 214-324-2481 and we would be happy to help. We are so sorry you are disappointed and would like to make it right. Thanks, Vickie!
★★★★★
Reviewed By:
Gaye Borders-Crosby
Dec 10, 2022
I asked for a different color ceramic pot. Received call from 2 different people. Savannah last one. Told her I was driving there to see the pots as I did not want white. Got there and this was shown to me. I spent gas driving through traffic. You guys seem to do this every time. Pretty disappointing during already stressful times. Appreciate the fact you filled my order and getting it delivered. Think it's very important you guys follow the customer's order requests first. Not your own.
★★★★★
Reviewed By:
John Alexander
Dec 9, 2022
McShan did great. I liked everything about the process.
★★★★★
Reviewed By:
mark Wilson Stout
Dec 8, 2022
Long time customer and I have never complained before. But I thought it would not be difficult to send purple and white flowers. Unfortunately, I was wrong. The first picture sent (thankfully not delivered) did not include purple flowers, but instead, pink flowers. My wife described the all white arrangement (since purple was not an option) as a funeral arrangement (just missing the cross). Love the job that you guys do, but would have preferred just being told up front that my request could not be met so I could contact another florist.
Responded To By:

Dec 12, 2022
Mark, not sure if you have given us a ring, but please do so and we would be more than happy to help! 214-324-2481. Thanks so much!
★★★★★
Reviewed By:
Kay Wynn
Dec 7, 2022
THe flowers you sent were lovely, HOWEVER, they are NOT what I ordered. I ordered Pink carnations and was assured you had them in stock at the time I ordered htem.
Responded To By:

Dec 7, 2022
Those are actually hot pink carnations! They looked a bit better than the light pink. We are so sorry you are disapointed! Please give us a call! 214-324-2481. Thank you!
★★★★★
Reviewed By:
Carol Norcross
Dec 7, 2022
Plant was ok. I was expecting it to be more full. I called and ask to change the card. It was not corrected. Thanks.
Responded To By:

Dec 7, 2022
Please give us a call and we would be happy to make it right for you! Thanks so much! 214-324-2481.
★★★★★
Reviewed By:
Dennis Domstead
Dec 1, 2022
Seems like a lot of greenery for just having raised your rate
Responded To By:

Dec 2, 2022
Dennis, if you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your honest feedback and value your business! Thank you!
★★★★★
Reviewed By:
Kenneth Knoerr
Dec 1, 2022
The picture on the website had more flowers. The one you prepared for me does not look as good. Can you correct it?
Responded To By:

Dec 1, 2022
Please give us a call and we would happy to help you! 214-324-2481. Thank you!
★★★★★
Reviewed By:
Adri
Nov 27, 2022
What was delivered did not look like what was pictured when ordering.
Responded To By:

Nov 28, 2022
Please give us a call if you haven't already so we can make this right for you in whatever way you see fit! We are sorry you were disappointed! Our phone number is 214-324-2481, and we look forward to correcting this for you. Thanks so much!
★★★★★
Reviewed By:
Donna Walker
Nov 26, 2022
My special instructions were for a red bow to be put in the floral arrangement. There is not one. It's beautiful, but not how I ordered it.
Responded To By:

Nov 28, 2022
Please give us a call if you haven't already so we can make this right for you in whatever way you see fit! We are sorry you were disappointed! Our phone number is 214-324-2481, and we look forward to correcting this for you. Thanks so much, Donna!
★★★★★
Reviewed By:
Lori Rollo McCabe
Nov 25, 2022
Hi McShan, I love getting the photo, but a bit disappointed. Expected some red berries, red foliage and doesn't look professionally put together like the website pic.
Responded To By:

Nov 25, 2022
Please give us a call so that we can make this right for you in whatever way you see fit! We are so sorry you are disappointed! We appreciate your honest feedback and your business. 214-324-2481
★★★★★
Reviewed By:
Davis Funeral Home - Barbara Davis
Nov 21, 2022
spary was missing some flowers and didnt like the leaves
Responded To By:

Nov 22, 2022
Please give us a call at 214-324-2481 if you haven't already and we would be happy to assist! Thank you!
★★★★★
Reviewed By:
Kendra Crockett
Nov 17, 2022
The picture on the website has a lot more flowers and a lot more blue flowers. It is also not near as full. Some of the flowers in the ours are still green and are tilted down.
Responded To By:

Nov 17, 2022
Again, thank you for allowing us to correct this issue! We appreciate you, Kendra!
★★★★★
Reviewed By:
O
Nov 16, 2022
Not as pretty as the picture. Second time this has happen and McShan has not been up to par with their flower presentation. Will give you guys one more try. If you fail again I will take my business elsewhere as it seems that your standards have gone way due. down.
★★★★★
Reviewed By:
Anonymous
Nov 16, 2022
Not as pictured on website
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