McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71226 reviews | Star Rating: 4.69
5 Star ★★★★★ |
60,663
|
85.17% |
4 Star ★★★★☆ |
4,581
|
6.43% |
3 Star ★★★☆☆ |
2,397
|
3.37% |
2 Star ★★☆☆☆ |
1,514
|
2.13% |
1 Star ★☆☆☆☆ |
2,071
|
2.91% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
mark Wilson Stout
mark Wilson Stout
Dec 8, 2022
Long time customer and I have never complained before. But I thought it would not be difficult to send purple and white flowers. Unfortunately, I was wrong. The first picture sent (thankfully not delivered) did not include purple flowers, but instead, pink flowers. My wife described the all white arrangement (since purple was not an option) as a funeral arrangement (just missing the cross). Love the job that you guys do, but would have preferred just being told up front that my request could not be met so I could contact another florist.
Responded To By:
Dec 12, 2022
Mark, not sure if you have given us a ring, but please do so and we would be more than happy to help! 214-324-2481. Thanks so much!
Reviewed By:
Kay Wynn
Kay Wynn
Dec 7, 2022
THe flowers you sent were lovely, HOWEVER, they are NOT what I ordered. I ordered Pink carnations and was assured you had them in stock at the time I ordered htem.
Responded To By:
Dec 7, 2022
Those are actually hot pink carnations! They looked a bit better than the light pink. We are so sorry you are disapointed! Please give us a call! 214-324-2481. Thank you!
Reviewed By:
Carol Norcross
Carol Norcross
Dec 7, 2022
Plant was ok. I was expecting it to be more full. I called and ask to change the card. It was not corrected. Thanks.
Responded To By:
Dec 7, 2022
Please give us a call and we would be happy to make it right for you! Thanks so much! 214-324-2481.
Reviewed By:
Dennis Domstead
Dennis Domstead
Dec 1, 2022
Seems like a lot of greenery for just having raised your rate
Responded To By:
Dec 2, 2022
Dennis, if you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your honest feedback and value your business! Thank you!
Reviewed By:
Kenneth Knoerr
Kenneth Knoerr
Dec 1, 2022
The picture on the website had more flowers. The one you prepared for me does not look as good. Can you correct it?
Responded To By:
Dec 1, 2022
Please give us a call and we would happy to help you! 214-324-2481. Thank you!
Reviewed By:
Adri
Adri
Nov 27, 2022
What was delivered did not look like what was pictured when ordering.
Responded To By:
Nov 28, 2022
Please give us a call if you haven't already so we can make this right for you in whatever way you see fit! We are sorry you were disappointed! Our phone number is 214-324-2481, and we look forward to correcting this for you. Thanks so much!
Reviewed By:
Donna Walker
Donna Walker
Nov 26, 2022
My special instructions were for a red bow to be put in the floral arrangement. There is not one. It's beautiful, but not how I ordered it.
Responded To By:
Nov 28, 2022
Please give us a call if you haven't already so we can make this right for you in whatever way you see fit! We are sorry you were disappointed! Our phone number is 214-324-2481, and we look forward to correcting this for you. Thanks so much, Donna!
Reviewed By:
Lori Rollo McCabe
Lori Rollo McCabe
Nov 25, 2022
Hi McShan, I love getting the photo, but a bit disappointed. Expected some red berries, red foliage and doesn't look professionally put together like the website pic.
Responded To By:
Nov 25, 2022
Please give us a call so that we can make this right for you in whatever way you see fit! We are so sorry you are disappointed! We appreciate your honest feedback and your business. 214-324-2481
Reviewed By:
Davis Funeral Home - Barbara Davis
Davis Funeral Home - Barbara Davis
Nov 21, 2022
spary was missing some flowers and didnt like the leaves
Responded To By:
Nov 22, 2022
Please give us a call at 214-324-2481 if you haven't already and we would be happy to assist! Thank you!
Reviewed By:
Kendra Crockett
Kendra Crockett
Nov 17, 2022
The picture on the website has a lot more flowers and a lot more blue flowers. It is also not near as full. Some of the flowers in the ours are still green and are tilted down.
Responded To By:
Nov 17, 2022
Again, thank you for allowing us to correct this issue! We appreciate you, Kendra!
Reviewed By:
O
O
Nov 16, 2022
Not as pretty as the picture. Second time this has happen and McShan has not been up to par with their flower presentation. Will give you guys one more try. If you fail again I will take my business elsewhere as it seems that your standards have gone way due. down.
Reviewed By:
Dee Russell
Dee Russell
Nov 4, 2022
No, I do not like this at all for the price I paid. This won't work for me. Not full enough.
Responded To By:
Nov 5, 2022
Dee, if you haven't done so already, please give us a call at 214-324-2481 and we would be happy to assist! We appreciate your feedback and would be happy to make it right for you in whatever way you see git! Thanks!
Reviewed By:
Debbie Coffman, Animal Hospital of Frisco
Debbie Coffman, Animal Hospital of Frisco
Nov 3, 2022
This does not look like the picture online when you are choosing what to order. I would not have chosen this.
Responded To By:
Nov 4, 2022
Hey Debbie, I replied to you on your newer reply! Give us a ring! 214-324-2481. Thanks!
Reviewed By:
Roxie Pride
Roxie Pride
Oct 29, 2022
This arrangement was highly disappointing. I expected more for $125+ delivery and tax.
Responded To By:
Oct 29, 2022
Hi Roxie! I see where we have filed a service ticket for you and we are just awaiting your response! We are so sorry you are disappointed. We appreciate your business and your feedback! Thank you!
Reviewed By:
Pamela Paschall
Pamela Paschall
Oct 24, 2022
Thank you for sending a photo. This let me know that you did not tell me the truth! This is pathos ivy and not the ivy that I ordered. I asked if the ivy I ordered was in stock and was told that it was! I am disappointed!
Responded To By:
Oct 25, 2022
If you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your feedback and your business! Thanks!
Reviewed By:
Vicki Looney
Vicki Looney
Oct 21, 2022
So disappointed…the original photo was bright and cheerful looking. The actual arrangement is dark and depressing looking.
Responded To By:
Oct 21, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed! We look forward to correcting this issue for you, Vicki! Thanks so much!
Reviewed By:
Dallas Cardiac Associates
Dallas Cardiac Associates
Oct 13, 2022
Arrangement looks nice but do not think it looks like the picture we were trying to get it to look like - thought it would have had more "pink" (instead of red) and lighter purple instead of dark. The photo looks very dark so it is hard to tell.
Responded To By:
Oct 13, 2022
Please give us a call at 214-324-2481 so we can make this right for you! We are sorry you are a bit disappointed! We appreciate your feedback and value your business! Thanks!
Reviewed By:
Sharon Stewart
Sharon Stewart
Oct 6, 2022
For $200+I would have expected more red, white and blue flowers in a patriot spray that was overwhelmed by greenery which I was not informed would be part of the spray. I am basing my opinion on the pic you sent me as I was unable to attend the funeral. You have very few pics on the website to go by and they are not dominated by greenery.
Responded To By:
Oct 6, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry it didn't meet your expectations!
We value your business and your feedback! Thanks so much!
We value your business and your feedback! Thanks so much!
Reviewed By:
Denise Walker
Denise Walker
Oct 4, 2022
Looks nice. However, I was told you had dinosaur and car balloons for boy - I request something pink for a little girl, like a unicorn balloon. I wanted something larger and more girlish....
Responded To By:
Oct 5, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed. We appreciate your business and your feedback! Thank you!
Reviewed By:
Blscott
Blscott
Oct 4, 2022
I hope these flowers will bloom more prior to delivery. I was hoping for more blue flowers as well.
Responded To By:
Oct 5, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed. We appreciate your business and your feedback! Thank you!
Reviewed By:
YM
YM
Sep 30, 2022
I have used McShane Florist for many years with excellent service, but this order was not to the standards I am use to. I had to call back twice to correct a word that was incorrect on the card and then I asked for red carnations, but what I saw was all white with a white ribbon. Although it was beautiful, it was not what I thought I was getting.
Responded To By:
Oct 3, 2022
Please give us call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value your business and your feedback. Thanks!
Reviewed By:
Tiffany
Tiffany
Sep 28, 2022
We thought there would be a little more flowers on the arrangement.
Responded To By:
Sep 28, 2022
We are so sorry that you are disappointed in the fullness of your arrangement. I have filed a service ticket for you and you should hear back from someone in our customer service department shortly. We value your business and your feedback. Thanks, Tiffany!
Reviewed By:
Jerry oranday
Jerry oranday
Sep 28, 2022
Might be the photo but flowers look old
Responded To By:
Sep 28, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value your business and appreciate your feedback, Jerry! Thank you!