McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 72335 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
61,685
85.28%
4 Star ★★★★
 
 
4,616
6.38%
3 Star ★★★☆☆
 
 
2,418
3.34%
2 Star ★★☆☆☆
 
 
1,525
2.11%
1 Star ☆☆☆☆
 
 
2,091
2.89%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Kate Gregory
Jul 21, 2023
I like seeing what's delivered. It's very pretty
Responded To By:

Jul 25, 2023
Thank you, Kate!
★★★★★
Reviewed By:
sally clifton
Jul 19, 2023
I wish it had some Lilly's. I said fragrant and bright. Probably my fault I didn't specify
Responded To By:

Jul 25, 2023
Hello Sally, I am sorry for the miscommunication and not adding Lilly's, if you ever have a special request just let us know we would be happy to oblige.
★★★★★
Reviewed By:
Donna Wilkins
Jul 17, 2023
I didn't like the colors that the person designing picked.
Responded To By:

Jul 18, 2023
We apologize that this was not what you were expecting. We will be more than happy to fix this! Please give us a call at 214-324-2481!
★★★★★
Reviewed By:
Paul Robinson
Jul 15, 2023
Bright and cheery. Lots of inexpensive flowers for a $90 arrangement. Thanks for sending the photo.
Responded To By:
Bruce McShan / President
Jul 18, 2023
Your Welcome and Thank you, Paul!
★★★★★
Reviewed By:
Christie Thomas
Jul 12, 2023
Hello I see the arrangement but I can't tell if there are more flowers on the back side of the arrangement. I guess I expected more colorful flowers in a bigger vase. Thanks for the photo, I like to know how the arrangement looks. Thanks,
★★★★★
Reviewed By:
Sam
Jul 11, 2023
It was beautiful but not exactly what I had pictured in my head and I thought it was too expensive for green plants and one orchid plant. I appreciated getting a photo.
★★★★★
Reviewed By:
Barbara Turner
Jul 10, 2023
The plant is beautiful but it was supposed to be deliveried at 10:00 but instead it was delivered during the memorial service. How embarrassing was that and that has not happened to us before and I hope to never see it again. Can you imagine having a memorial service and here comes a delivery man in with a plant to lay down. We also called about the plant and was told it was a few minutes away and that was 10:00 when it was supposed to be delivered but instead it was delivered at 11:20 during the memorial service.
Responded To By:

Jul 10, 2023
We apologize for this. We did try to email and call you regarding this issue. Please give us at the store 214-324-2481 and you can request to speak with Laura, Courtney or Cynthia and we'd be happy to help and fix this issue.
★★★★★
Reviewed By:
Lori Nalley
Jul 2, 2023
Yes I like getting the photo. Good service when I called to order. The arrangement is not what they use to be.
★★★★★
Reviewed By:
Laura Aguilera
Jun 28, 2023
The flower arrangement was beautiful. Exactly like the online picture shows. But if there are no Sunday pick ups or deliveries, the online system should really be changed to reflect that. I was able to purchase for a Sunday pick up and when I got there, the store was closed and no one called to notify me. I was so upset.
★★★★★
Reviewed By:
Rosy P Bennett
Jun 24, 2023
I really appreciate receiving the photo. The recipient is the founder of The Heart of Texas Therapy Dog organization, who is celebrating her 20th year of serving our community. The arrangement is lovely, but most of the red roses have opened up fully or are close to doing so, which means they won't last much past a day or two. I feel like I've spent a lot of money and was given short coded merchandise.
★★★★★
Reviewed By:
Rosa Brown
Jun 21, 2023
This arrangement is okay. However, really wanted the arrangement to have blue and gold (yellow) that complimented each other. But, the yellow overshadows the blue which appears to be more purple than blue.
★★★★★
Reviewed By:
Robbyn Baker
Jun 20, 2023
Driver should have left the flowers but did not.
★★★★★
Reviewed By:
Tina Allen
Jun 20, 2023
There was no bow on the flowers!!!The person I spoke to did not tell me that I should wait until the morning of the funeral to have the flowers delivered. Because they were wilted. $211.00 is too much to pay for wilted flowers!!! Thanks Tina Allen
★★★★★
Reviewed By:
Ann
Jun 19, 2023
This arrangement was much better than the first one that I received picture for. I did ask for different pink flowers and a little white, with no carnations or lilys. This one will be fine, but it seems like the quality of arrangements is just not what I have seen from McShans before. I'm not sure why those two stems sticking up at the back were even placed in the arrangement. Again, it is fine but I just expect more from McShans.
Responded To By:

Jun 27, 2023
We apologize that this was not what you expected the first time. Thank you for allowing us to fix the issue with the prior arrangement.
★★★★★
Reviewed By:
Paula D. White
Jun 15, 2023
The arrangement is nice but appears to be a Luther Garden without the birdie or color flowers. I ordered a Serene Retreat arrangement with a different style holder. However, the price is the same. Thank you.
Responded To By:

Jun 16, 2023
Thank you, Paula! We have had to make some substitutions regarding pots and plants that we have available. If you have any other questions or concerns please give us a call at 214-324-2481
★★★★★
Reviewed By:
Shannon
Jun 10, 2023
This looks like the basic when I paid for the deluxe.
★★★★★
Reviewed By:
Kim
May 28, 2023
The message was botched so much so that the recipient of the flowers shared it with employees. I feel that call-in orders should be recorded. Other than that, my experience is always pleasant. The arrangement was very nice and it made our employee feel special.
★★★★★
Reviewed By:
Trina Grace
May 22, 2023
The flowers were very pretty but was not what I was expecting based on the photo I ordered from. There was not as much variety in the flowers and I feel the size of the arrangement definitely did not reflect the price charged.
★★★★★
Reviewed By:
Kristen Ames Lovelace
May 17, 2023
Loved the original design of the Paris bouquet as pictured on the website and understand that sometimes that the pictured flowers will not be in stock but the end result was my order was not what I hoped it would be. I love that they send a photo of your order but by the time I received that photo and called the bouquet was on the truck so no changes could be made. Of course it was Mother's Day so they were super busy but I think next time I'll try to request a photo before it's set to be delivered. Otherwise ordering and communicating is easy and they are responsive - have used for years.
★★★★★
Reviewed By:
Elizabeth Behrens
May 16, 2023
I called on Saturday and provided my feedback, but the arrangement already had gone out for delivery. Historically, the roses that I've ordered from y'all (over many many years) have been buds and not fully bloomed upon delivery. When they are buds, they last much longer. In this situation, the roses were delivered on Saturday and are not even going to last a week.
★★★★★
Reviewed By:
Olivia
May 13, 2023
I was hopeful to get the traditional purple. Although this is pretty
Responded To By:

May 15, 2023
Thank you, Olivia!
★★★★★
Reviewed By:
Ronald D. Henderson
May 13, 2023
Fair at best. I expected better.
★★★★★
Reviewed By:
Pat
May 13, 2023
Thanks for the picture! It is a pretty arrangement, but not what ordered. I expected to see more Gerber Daisies as these were prominent in the pictured order as well as the softer colors. I sent my son-in-law a picture of what we ordered so he would know what was coming. I'll update his information so he won't be surprised when it arrives.
Responded To By:

May 15, 2023
Thank you, Pat! We apologize that this was not what you were expecting. It looks like we were able to reach you regarding your order. If you have any more issues please don't hesitate to give us a call!
★★★★★
Reviewed By:
Annie Alexander
May 12, 2023
Not as pictured when ordered!? Not as uniform or full!! Totally different flowers than pictured
★★★★★
Reviewed By:
Tracy Kennedy
May 12, 2023
Hello... thank you for the picture. I am not so happy with the red roses in the pink bouquet. Just letting you know.
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