McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 76297 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
65,316
|
85.61% |
| 4 Star ★★★★☆ |
4,754
|
6.23% |
| 3 Star ★★★☆☆ |
2,500
|
3.28% |
| 2 Star ★★☆☆☆ |
1,578
|
2.07% |
| 1 Star ★☆☆☆☆ |
2,149
|
2.82% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Kathy Harrell
Kathy Harrell
May 10, 2024
The flowers look beautiful, I ask for the white vase.
Responded To By:
May 10, 2024
Kathy, I'm sorry we only have the green containers. Thank you!
Reviewed By:
Susan Rushing
Susan Rushing
May 10, 2024
Absolutely stunning! You never disappoint.
Responded To By:
May 10, 2024
Thank you Susan!
Reviewed By:
Tony Khuong
Tony Khuong
May 6, 2024
Another beautiful arrangement that had a leaky bottom
Responded To By:
May 6, 2024
Please give us a call we will be happy to help. Thank you Tony!
214-324-2481
214-324-2481
Reviewed By:
Jena Fogle-Williams
Jena Fogle-Williams
May 6, 2024
This arrangement is much smaller than I expected.
Responded To By:
May 6, 2024
Jena, This arrangement is an elegant size appropriate for a desk. We apologize if you thought it might be larger. Thank you!
Reviewed By:
Tony Khuong
Tony Khuong
May 2, 2024
My wife really enjoyed the flowers but the base is leaking water everywhere and we don't know what to do because it's such a nice arrangement but the quality of the base is not satisfactory
Responded To By:
May 3, 2024
We apologize for the container. If you give our customer service team a call we will be happy to help in anyway! 214-324-2481
Reviewed By:
Evelyn Rosborough
Evelyn Rosborough
May 2, 2024
Thanks.
Responded To By:
May 2, 2024
Evelyn, If you are not please with the Azalea we do have other options.
Just let our customer service team know and we will be happy to help in
any way. Thank you! 214-324-2481
Just let our customer service team know and we will be happy to help in
any way. Thank you! 214-324-2481
Reviewed By:
IM
IM
Apr 24, 2024
I was told it would be fuller overall. It looks thrown together.
Responded To By:
Apr 24, 2024
If you are not happy please call our customer service team and we will be happy to help. Thank you! 214-324-2481
Reviewed By:
Kathy
Kathy
Apr 23, 2024
This picture looks very different from what I ordered.
Responded To By:
Apr 23, 2024
We apologize Kathy. I will have our customer service team give you a call.
Thank you!
Thank you!
Reviewed By:
Stewart Wayne
Stewart Wayne
Apr 22, 2024
The roses are wide open. How will they look in a couple of days?
Reviewed By:
Edna C Harrison
Edna C Harrison
Apr 3, 2024
The Sales Reps Always represent McShanns Florist extremely well. Very accommodating
Responded To By:
Apr 3, 2024
We appreciate you Edna!
Reviewed By:
Reis Myers McCormick
Reis Myers McCormick
Apr 2, 2024
All's well that ends well. This is not what I ordered but my friend in the hospital loved it anyway. I asked specifically for an arrangement with "an overgrown English garden look, with holly hocks or foxglove or something, with ivy dangling down." This looks like a plant to me. Glad to have a photo, yes.
Responded To By:
Apr 2, 2024
We apologize if you are not happy. We do not carry fox glove they are actually toxic to people and pets. We did did add a mini rose bush for a nice blooming plant. However if you give us a call we will be happy to help. Thank you Reis
Reviewed By:
Darcy Molyet
Darcy Molyet
Mar 26, 2024
Still not looking like the picture online. The plant in front is fuller, but it's too big. But the ivey in the front that was in the first picture and it will be good to go.
Responded To By:
Mar 26, 2024
Customer service will give you a call to discuss. Thank you Darcy!
Reviewed By:
The Well Church
The Well Church
Mar 26, 2024
A lot of the the palm leaves were very skimpy nit full at all
Reviewed By:
Darcy Molyet
Darcy Molyet
Mar 26, 2024
Not a fan of the tall looking plant...I like the plants that were in the photo online.
Responded To By:
Mar 26, 2024
Darcy, Thank you for letting us know, We are reworking it now. Then we will send a new picture.
Reviewed By:
Janet Thompkins
Janet Thompkins
Mar 25, 2024
Normally, my orders with McShan are spot on. The last name on the arrangement was misspelled even though I spelled it twice. To be fair, your office did experience a power outage during my call. I was hoping for something more spring-like. I do realize that the flowers will bloom in the coming days but few were open today for my friend's birthday.
Responded To By:
Mar 26, 2024
We apologize Janet and our customer service team will give you a call to discuss.
Thank you.
Thank you.
Reviewed By:
Sandra Tucker
Sandra Tucker
Mar 23, 2024
I requested for my arrangement to look like the picture on your website. The arrangement did not look like what I ordered. I was told you didn't have some of the flowers. I should have received a call before the order was filled and delivered.
Reviewed By:
Raymond S Fuentes, SR
Raymond S Fuentes, SR
Mar 13, 2024
The picture on the website had pink flowers in it and in this picture it is suppose to be 12 yellow roses but only 7 can be seen. Hope there is 12 roses in the vase.
Responded To By:
Mar 13, 2024
Raymond, This is an all around arrangement so there is 12 yellow roses
with the pink wax flower. If you have any questions please call us at
214-324-2481 Thank you!
with the pink wax flower. If you have any questions please call us at
214-324-2481 Thank you!
Reviewed By:
Bj
Bj
Mar 10, 2024
Arrangement was nice. But it was a birthday occasion, and I specifically asked for a birthday balloon. Instead I got this creepy looking happy face balloon. Was very disappointed. After calling them with my concern, I was compensated a bit for my disappointment. I just wanted the Arrangement to represent the occasion. Which was a birthday. Balloon didn't have happy birthday anywhere on it. Very disappointed.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Mar 11, 2024
We are so sorry this happened BJ, we appreciate you reaching out to us.
Reviewed By:
Darwin Hutchison
Darwin Hutchison
Mar 8, 2024
More butterflies please
Responded To By:
Mar 8, 2024
Darwin ok, Will get another butterfly added. Thank you!
Reviewed By:
Tanya Starnes
Tanya Starnes
Mar 8, 2024
Thank you!
Responded To By:
Mar 8, 2024
You are welcome Tanya!
Reviewed By:
Paula Belin
Paula Belin
Mar 7, 2024
I ordered the Coffee & Tea Tin. This is neither a tin nor is it what's pictured on the website. I hate the wicker brown basket. The person I sent it to, loved it. I'm disappointed. I'm glad I received the photo to see difference in what was purchased/received. However, I'm not happy and have never had this problem with McShan's. I guess that's what hurts the most.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Mar 7, 2024
We are sorry you are not happy with the basket that was sent, unfortunately we are out of the tin in the picture which is why it was substituted with the brown basket. The basket however does contain ... More
We are sorry you are not happy with the basket that was sent, unfortunately we are out of the tin in the picture which is why it was substituted with the brown basket. The basket however does contain bags of coffee and tea as well as other items to compliment like a honey spoon, and gourmet crackers. Feel free to contact our customer service department and we will be more than happy to make this right for you. 214-324-2481
Thank you Paula!
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Thank you Paula!
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Reviewed By:
Sherry Littlejohn
Sherry Littlejohn
Mar 5, 2024
I was disappointed in the arrangement I thought there would be more flowers
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Mar 5, 2024
We apologize this is not what you expected, Sherry. Although this picture does not to the easel justice, there are extra lilies, and extra flowers added, to meet the value of the arrangement. If you n... More
We apologize this is not what you expected, Sherry. Although this picture does not to the easel justice, there are extra lilies, and extra flowers added, to meet the value of the arrangement. If you need to please give our customer service team a call and we would be happy to make this right for you.
214-324-2481
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214-324-2481
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Reviewed By:
Aly
Aly
Feb 24, 2024
They do a great job with the flowers however, they got delivered to the wrong address and I had to call and follow up. Their customer service hold times are long.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 24, 2024
We apologize for the long wait during Valentine's Day. Thank you Aly!
Reviewed By:
Gloria Clayton
Gloria Clayton
Feb 22, 2024
It's ok but, I thought....oh well. 🤦♀️
Responded To By:
Feb 22, 2024
If you are not happy please give our customer service department a call at 214-324-2481 and we will be happy to help.
Reviewed By:
Sentina Bryant
Sentina Bryant
Feb 19, 2024
The arrangement seems to be on the small size, even though I paid for the classic.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Feb 19, 2024
So sorry the picture does not do this arrangement any justice, although it does measure about 16 inches, the classic, value and deluxe are the same size, the difference is in the value of flowers.
More
So sorry the picture does not do this arrangement any justice, although it does measure about 16 inches, the classic, value and deluxe are the same size, the difference is in the value of flowers.
Thank you Sentina!
Give us a call if there is anything we can do to make this right for you!
214-324-2481
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Thank you Sentina!
Give us a call if there is anything we can do to make this right for you!
214-324-2481
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