McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70058 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,594
85.06%
4 Star ★★★★
 
 
4,531
6.47%
3 Star ★★★☆☆
 
 
2,375
3.39%
2 Star ★★☆☆☆
 
 
1,497
2.14%
1 Star ☆☆☆☆
 
 
2,061
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Kristen Ames Lovelace
May 17, 2023
Loved the original design of the Paris bouquet as pictured on the website and understand that sometimes that the pictured flowers will not be in stock but the end result was my order was not what I hoped it would be. I love that they send a photo of your order but by the time I received that photo and called the bouquet was on the truck so no changes could be made. Of course it was Mother's Day so they were super busy but I think next time I'll try to request a photo before it's set to be delivered. Otherwise ordering and communicating is easy and they are responsive - have used for years.
★★★★★
Reviewed By:
Elizabeth Behrens
May 16, 2023
I called on Saturday and provided my feedback, but the arrangement already had gone out for delivery. Historically, the roses that I've ordered from y'all (over many many years) have been buds and not fully bloomed upon delivery. When they are buds, they last much longer. In this situation, the roses were delivered on Saturday and are not even going to last a week.
★★★★★
Reviewed By:
Olivia
May 13, 2023
I was hopeful to get the traditional purple. Although this is pretty
Responded To By:

May 15, 2023
Thank you, Olivia!
★★★★★
Reviewed By:
Ronald D. Henderson
May 13, 2023
Fair at best. I expected better.
★★★★★
Reviewed By:
Pat
May 13, 2023
Thanks for the picture! It is a pretty arrangement, but not what ordered. I expected to see more Gerber Daisies as these were prominent in the pictured order as well as the softer colors. I sent my son-in-law a picture of what we ordered so he would know what was coming. I'll update his information so he won't be surprised when it arrives.
Responded To By:

May 15, 2023
Thank you, Pat! We apologize that this was not what you were expecting. It looks like we were able to reach you regarding your order. If you have any more issues please don't hesitate to give us a call!
★★★★★
Reviewed By:
Annie Alexander
May 12, 2023
Not as pictured when ordered!? Not as uniform or full!! Totally different flowers than pictured
★★★★★
Reviewed By:
Tracy Kennedy
May 12, 2023
Hello... thank you for the picture. I am not so happy with the red roses in the pink bouquet. Just letting you know.
★★★★★
Reviewed By:
Laura worley
May 12, 2023
We purchased it based on the pretty pink and purple in the picture
★★★★★
Reviewed By:
I did appreciate the nice friendly service from Suzi
May 11, 2023
This will suffice hope for $130 I expected a little bit more tasteful elegant presentation. I did appreciate the nice friendly service from Suzi
Responded To By:

May 15, 2023
We apologize that this was not what you were expecting. We did attempt to reach out to you regarding this issue. Please give us a call back at 214-324-2481 and we'd be more than happy to help you.
★★★★★
Reviewed By:
Linda Nichols
May 7, 2023
I was disappointed in the banners as you could not really read what was on them unless you were standing close. Also by the time of the service Friday some of the flowers were already wilting.
Responded To By:

May 8, 2023
We apologize this was not what you were expecting and we apologize for the flowers. We did leave you a voicemail regarding your issue if you give us a call back at 214-324-2481 we will be more than happy to fix this for you!
★★★★★
Reviewed By:
Katherine Trotter
May 5, 2023
Really not what I tried to convey as needed. I wanted a tiny bouquet for a 5 year old ballerina. This turned out like it's for Miss America:(
Responded To By:

May 6, 2023
We apologize this wasn't what you were expecting. We did leave you a voicemail regarding this situation. If you would like to give us a call back at 214-324-2481 and we'd be happy to help you!
★★★★★
Reviewed By:
bobby brown
May 5, 2023
I thought the image was misleading- not on purpose but because of the angle photograph. I was surprised by the size. Arrangement still nice. Thanks!
Responded To By:

May 6, 2023
Thank you, Bobby! We are glad we were able to speak and get this worked out for you!
★★★★★
Reviewed By:
Jodie Crow
May 2, 2023
I was a bit disappointed as it looks skimpy and the bows are too much.
★★★★★
Reviewed By:
debra cook
May 1, 2023
A little disappointed. I thought I was paying more for the arrangement to be "fuller." I thought it would have a lot more white flowers.
★★★★★
Reviewed By:
Anne
May 1, 2023
Thank you for the photo - I do appreciate seeing the arrangement. It looked quite pretty. I do wish the arrangement had been closer to the online picture, which I had selected for its pretty pinks and whites with a touch of yellow, and “fuller” look. Thank again for the photo.
★★★★★
Reviewed By:
Jeanna Jackson
May 1, 2023
Kind of disappointed in how this one turned out. Did not look like the picture even after I called about it.
★★★★★
Reviewed By:
Joyce
Apr 28, 2023
I had hoped to see colorful flower that was added in the picture of what I ordered. It appears to only be green plants.
★★★★★
Reviewed By:
Patricia Willis-Ramirez,
Apr 24, 2023
The flower was very very skimpy for the price. I specifically request that arrangement but FULL. I didn't realize with banner was smaller than a ribbon, if I'd know I would have just kept the ribbon for free. Not very satisified at all.
★★★★★
Reviewed By:
john christian
Apr 18, 2023
I did like seeing the photo. I saw the Lily at the Funeral however I didn't see the Rubber Tree Plant. And I guess I didn't speak clearly enough to the Lady who took my orders over the phone because my deceased friend's name is Elmore B. Scott, not Elmor D Spott. After the fact I realize I should have spelled out the name for your employee to make sure it was understood and recorded correctly. I just hope the Scott Family was not offended.
Responded To By:

Apr 19, 2023
We apologize for the misspelling of your friends name. If there's anything we can do to fix this please give us a call at the store 214-324-2481
★★★★★
Reviewed By:
Pamela Robinson
Apr 18, 2023
I asked for a stargazer lilly and I don't see one. For the amount of money spent I could have gone to grocery store and got better flowers.
Responded To By:

Apr 18, 2023
We apologize that this was not what you were expecting. Please call us at the store 214-324-2481 and we will be more than happy to get this corrected for you!
★★★★★
Reviewed By:
JANET PICKETT
Apr 15, 2023
I WAS SENDING THIS TO THE OTHER WOMAN IN THE OFFICE TO SAY THANK YOU FOR ALL YOUR HELP. HONESTLY, FOR THE PRICE i THOUGHT IT A BIT SCRAWNY.
★★★★★
Reviewed By:
PHOEBE CHANG
Apr 15, 2023
I WANTED LIGHT PURPLE COLOR TO GO WITH IT BUT INSTEAD I GOT DARK PURPLE,( MAROOM? ) WHICH DIDN'T SHOW WELL IN THE SANCTUARY, I AM VERY DISAPPOINTED!!! I FIRST REQUESTED BLUE N DIFFERENT SHADES OF BLUE, THE LADY SAID THERE IS NO BLUE ANYMORE.
Responded To By:

Apr 17, 2023
We apologize that this was not what you expected. Please give us a call at the store, 214-324-2481 and we'd be happy to find a solution!
★★★★★
Reviewed By:
Brenda Risedorf
Apr 12, 2023
Love getting the photo. Disappointed it's not as pretty as the one picture online. Doesn't have variegated green compacta dracaena or the large black river rocks & I don't see any moss. Online it's 3 distinguished plants.
★★★★★
Reviewed By:
Samuel Taylor
Apr 8, 2023
Online photo very deceptive as it was stubby and cheap looking…$20$ for delivery is outrageous…McShan is not the only source beautiful flowers..I have made ( after 30+ years as customer) I am going. . Elsewhere. For my floral needs.
Responded To By:
Bruce McShan / President
Apr 13, 2023
We apologize that this was not to your expectations. Please give us a call at the store 214-324-2481 and we will get this corrected for you!
★★★★★
Reviewed By:
Richard Barry
Apr 7, 2023
Not what I expected as a table centerpiece for the $$$ you are charging! Disappointed to say the least!!! Not up to what you have supplied in the past!! Ordered a table centerpiece not a VASE arrangement. NOT HAPPY!!!
Responded To By:

Apr 13, 2023
We apologize that this was not what you had expected. Please give us a call at the store 214-324-2481 and we will get this corrected for you.
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