McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

Like us on Facebook.
Please help us grow by giving us a Facebook share.
Total reviews: 72325 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
61,677
85.28%
4 Star ★★★★
 
 
4,614
6.38%
3 Star ★★★☆☆
 
 
2,418
3.34%
2 Star ★★☆☆☆
 
 
1,525
2.11%
1 Star ☆☆☆☆
 
 
2,091
2.89%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Judy Tellez
Mar 28, 2023
The flowers were supposed to be purple!
Responded To By:

Mar 28, 2023
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your... More
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your business. We look forward to correcting this issue for you, and hope to hear from you soon! Thank you!
Less
★★★★★
Reviewed By:
Carol Ann Smith
Mar 28, 2023
The flowers were beautiful; however, they were not delivered until moments before the funeral service began. This was also the case for the other arrangements and the funeral spray for the casket. The late delivery was disruptive and caused unnecessary concern for family and friends who had gathered to honor a loved one
Responded To By:

Mar 28, 2023
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your... More
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your business. We look forward to correcting this issue for you, and hope to hear from you soon! Thank you!
Less
★★★★★
Reviewed By:
Monica Collier Pinkard
Mar 26, 2023
It was just a little smaller than expected.
Responded To By:

Mar 28, 2023
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your... More
We sincerely apologize for the issues with your order! Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We appreciate your feedback, and value your business. We look forward to correcting this issue for you, and hope to hear from you soon! Thank you!
Less
★★★★★
Reviewed By:
Jana
Mar 15, 2023
Does not look as striking as photo when ordering. Order photo has a variegated plant in front.Have been ordering from y'all for 49 years and this is second in 3 months that has not been up to McShan's product.
Responded To By:

Mar 16, 2023
Jana, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed and appreciate your business. Thanks!!
★★★★★
Reviewed By:
Bruce
Mar 15, 2023
That is NOT a Happy Birthday Balloon!
Responded To By:

Mar 16, 2023
Bruce, if you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed and appreciate your business. Thanks!!
★★★★★
Reviewed By:
Tiffany
Mar 14, 2023
The arrangement picture is pretty, but does not look like the website design that I ordered
Responded To By:

Mar 14, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
★★★★★
Reviewed By:
Rosalyne Stern
Mar 11, 2023
Asked for a few roses when placed order. Next order will ask for a call before order is shipped.
Responded To By:

Mar 11, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. We appreciate your business and value your loyalty. 214-324-2481
★★★★★
Reviewed By:
Barbara Johnson
Mar 11, 2023
The plant I picked was larger and more different types of plants in it. This doe not look the same
Responded To By:

Mar 11, 2023
Barbara, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed and appreciate your business. Thanks!
★★★★★
Reviewed By:
Julie
Mar 10, 2023
Picture on website had more roses and i thought the$5 mylar would be a full size
Responded To By:

Mar 10, 2023
Julie, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed and appreciate your business. Thanks!
★★★★★
Reviewed By:
Paula White
Mar 8, 2023
The Butterfly Garden arrangement is gorgeous, but I do not see the two butterflies in the photo. However, I do see two items the same color as the beautiful bow.
Responded To By:

Mar 8, 2023
Hi Paula, Give us a call at 214-324-2481 and we would be happy to correct this for you! We value both your business and your candor. Thanks!
★★★★★
Reviewed By:
Kathy Shaw
Mar 6, 2023
I don't think in the years I've ordered from McShan that I've not been pleased with the plant or flowers delivered. On Friday when I saw the pic, I immediately did not like the plant. I've ordered the same plant in the past month and it was much fuller and just an overall beautiful plant. I called to express my concern and I must say, it's so nice that McShan stand by their quality of work. I was told the plant delivered could be replaced today and that makes me happy. I just want the recepient to receive the beautiful plant I assumed she would get. I'm rating based on the original delivery and hope once the replacement is delivered, I will have another opportunity to provide more positive feedback on the replacement. Thanks for working with me and ensuring the plant is replaced.
Responded To By:

Mar 6, 2023
It is our pleasure, and please do not hesitate to let us know of any other concerns you may have! Our guarantee is that our customer is pleased. We truly appreciate your candor and your business. Thanks for letting us know, Kathy, and please call us if you need us. :)
★★★★★
Reviewed By:
Della Prentice
Mar 6, 2023
It's okay.
Responded To By:

Mar 6, 2023
Please give us a call so we can make this right for you! We are sorry you are disappointed , and we appreciate your candor and your business. 214-324-2481. Thanks!
★★★★★
Reviewed By:
Elizabeth Watson
Mar 1, 2023
I don't like the purple hydrangeas. They are supposed to be blue. The purple clashes with the vase.
Responded To By:

Mar 1, 2023
Please give us a call at 214-324-2481 and we would be happy to correct this for you! We appreciate your business and your loyalty!
★★★★★
Reviewed By:
RJ
Feb 25, 2023
I am the giver, not the recipient, so I haven't seen the actual arrangement...only the photo. I would love so much to give a 5 star review, but I can't. The picture of what I ordered show a beautiful tall cylindrical container swirled with the colors of the flowers. That container made it ete-catching to me. It also lifted the flowers up off the counter and had a happy feel. But the picture of the actual arrangement is plain squatty black and the flowers almost touch the counter. The flowers also are not arranged in the same eye-appealing way. The actual arrangement looks a little droopy and sad.
Responded To By:

Feb 25, 2023
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. We are sorry you are disappointed, and value your business and your loyalty.
★★★★★
Reviewed By:
Kyle Hill
Feb 24, 2023
nice flowers but just doesn't appear to be $125 worth of flowers at all - I honestly expected something more exotic looking and I don't care for the green hydrangea-looking flowers at the bottom - the vase is awfully plain too - I'm sorry to complain - my family was in the wholesale flower business in Tyler for nearly 60 years and I know how much work goes into creating good arrangement
Responded To By:

Feb 24, 2023
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. We are sorry you are disappointed, and value your business and your loyalty.
★★★★★
Reviewed By:
Harold Robinson
Feb 24, 2023
The plant is fine. I asked for an ORANGE BOW on each order
Responded To By:

Feb 24, 2023
Please give us a call and we can make this right for you. 214-324-2481. We are so sorry for the error.
★★★★★
Reviewed By:
Karen Behringer
Feb 22, 2023
I never got what I asked for....an orchid dish garden with multiple orchid plants. It looks like you just repurposed the orchid I had previously rejected and busied the pot with other plants. I cannot recommend you for that reason...your efforts cannot be confused with 'results.' What you sent, was not what we had discussed. I am embarrassed by this gift to my friend. '
Responded To By:

Feb 22, 2023
Please give us a call at 214-324-2481 and we would be happy to help in whatever way you see fit! We appreciate your business and value you as a customer! Thanks!
★★★★★
Reviewed By:
Ameenah
Feb 21, 2023
If this is the actual picture it does not look like the one I choose on-line.
Responded To By:

Feb 21, 2023
Please give us a call at 214-324-2481 so we may better assist you and make this right. 214-324-2481. Thanks!
★★★★★
Reviewed By:
Karon
Feb 19, 2023
Not what I ordered. Not sure why designer couldn't make arrangement more like the one I ordered online since person could see the picture of it. I will say they looked better in person. This picture was a side view. Had the picture been taken with a complete frontal view it would have been more accurate to how they really looked. Appreciate that Savannah kept working with me to get the right arrangement delivered.
★★★★★
Reviewed By:
Steve Rivera
Feb 18, 2023
Service 5 stars. I was expecting for the price something more. For the amount of money spent I don't think is a good value.
★★★★★
Reviewed By:
Sherry Piccolella
Feb 17, 2023
I ordered a smiley face base and this is a chicken. Am a long term McShans customer and have had a couple hiccups with orders as of late. I would not have sent symbolism of a chicken to encourage her strength. On a good note, she liked the flowers.
Responded To By:

Feb 17, 2023
Please give us a call so that we can make this right for you! We are so sorry! 214-324-2481.Thank you!
★★★★★
Reviewed By:
Clint Scott
Feb 17, 2023
Honestly, I was not impressed. The picture I based my purchase off of was a much brighter presentation than what my wife received.
Responded To By:

Feb 17, 2023
Please give us a call so that we can make this right for you! We are so sorry you are disappointed! 214-324-2481.Thank you!
★★★★★
Reviewed By:
Frankie Ward
Feb 17, 2023
I love getting photos of my orders. The arrangements had more greenery than flowers. I was told that there would be filler flowers to balance out the arrangement. I would have liked to see less greenery and more filler flowers.
Responded To By:

Feb 17, 2023
Please give us a call so that we can make this right for you! We are so sorry! 214-324-2481.Thank you!
★★★★★
Reviewed By:
Robert Pitman
Feb 14, 2023
Ordered Modern Lovely Deluxe that has regular size red roses, received Modern Devotion that has pink lilies instead of red roses and is $5 less. Had delivered on 02-13, incase of problem. Can't get through on the telephone to talk to anyone on 02-13 or 02-14. When calling get message to hold then line hangs up on me. Pretty arrangement, but didn't want lilies. Ordered a week early I order to get what I wanted.
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
★★★★★
Reviewed By:
Keith Reynolds
Feb 14, 2023
They look fine I guess, but nothing like the photo on your website that i chose
Responded To By:

Feb 15, 2023
Please give us a call and we would be happy to make this right for you in whatever way you see fit. 214-324-2481. We appreciate your candor, and we apologize! Thanks!
Previous   Next