McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69987 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,533
85.06%
4 Star ★★★★
 
 
4,529
6.47%
3 Star ★★★☆☆
 
 
2,374
3.39%
2 Star ★★☆☆☆
 
 
1,496
2.14%
1 Star ☆☆☆☆
 
 
2,055
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Deborah Williams
Dec 2, 2022
Wish it had larger or more flowers.
Responded To By:

Dec 2, 2022
Deborah, if you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your honest feedback and value your business! Thank you!
★★★★★
Reviewed By:
Linda Roden
Dec 2, 2022
I ordered the deluxe flowers but this picture does not look like the deluxe picture on the order site. The order site shows at least 4 yellow roses fron the 2 dimensional view. Rather disappointed.
Responded To By:

Dec 2, 2022
Linda, if you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your honest feedback and value your business! Thank you!
★★★★★
Reviewed By:
Donna Powers
Nov 29, 2022
I'm a little disappointed because I requested a blue vase and was told that McShan's did have and would use a blue vase, since that is my daughter-in-law's favorite color. The arrangement looks average.
★★★★★
Reviewed By:
Anne Musselman
Nov 26, 2022
I'm sorry to report that I'm disappointed with my order. I love McShan and I've been happy with many orders but this one did not look nearly as impressive or as large as the upgraded $100 arrangement on the website that I ordered.
Responded To By:

Nov 28, 2022
Please give us a call if you haven't already so we can make this right for you in whatever way you see fit! We are sorry you were disappointed! Our phone number is 214-324-2481, and we look forward to correcting this for you. Thanks so much, Anne!
★★★★★
Reviewed By:
Cheryl Miller
Nov 26, 2022
The arrangements are beautiful! Only problem, I requested 10 inches wide and 28 feet niches long to run down the center of the table, these were closer to 20 inches wide, sadly we had to remove the arrangements from the tables while guests dined.
Responded To By:

Nov 28, 2022
Please give us a call if you haven't already so we can make this right for you in whatever way you see fit! We are sorry you were disappointed! Our phone number is 214-324-2481, and we look forward to correcting this for you. Thanks so much!
★★★★★
Reviewed By:
Kathleen
Nov 23, 2022
Arrangements looks great but not exactly what the pic on the website. Looks like it's missing some orange flowers. Love getting a pic if the arrangements
Responded To By:

Nov 23, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are a bit disappointed. Thank you for the honest feedback and your business, Kathleen!
★★★★★
Reviewed By:
Lisa Briggs
Nov 17, 2022
Maybe it's the picture, but the arrangement looks crooked. Too many greens. I expected more flowers.
Responded To By:

Nov 17, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your feedback and your business! Thank you, Lisa!
★★★★★
Reviewed By:
Alice McCloud
Nov 15, 2022
11/15 -I feel that is not exactly like the picture that I want. There should be a lot more roses yellow roses like the picture that I order from please this look like it might be $50 I ordered a $70 arrangement. Please make corrections and send me another picture. Thank you Alice McCloud 11/16- do u have any miniature yellow to fill in with daisies please? I NEED THIS ARRANGEMENT TO BE AT THE HOME BY 1:00-1:30 TODAY PLEASE. NO EARLIER AND NO LATER BECAUSE SHE WILL HAVE TO LEAVE FOR HER WORK. Thank you
Responded To By:

Nov 15, 2022
Alice, give us a call and we would be happy to make this right for you! We are sorry you are disappointed and appreciate your candor and your business. 214-324-2481. Thank you!
★★★★★
Reviewed By:
Rod Stasick
Nov 14, 2022
Pros: I liked the basic arrangement that I asked for. Getting a photo was a nice touch. The delivery driver was cordial. Con: It was supposed to be a surprise 65th birthday gift for my wife, but we got a call from McShan concerning the fact that I wanted the arrangement to be a basic roses only-cat friendly arrangement. My wife looks over to the caller-ID and says, "We're getting a call from McShan Florist" and I have to pick up the phone to answer it. Of course, any surprise immediately explodes. We laughed, but still...
Responded To By:

Nov 14, 2022
Rod, in the future when you are placing orders, we can email you, I was the one that called because we are also training a lot of newer sales people, and we needed to make sure that's exactly wha... More
Rod, in the future when you are placing orders, we can email you, I was the one that called because we are also training a lot of newer sales people, and we needed to make sure that's exactly what you wanted. We are sorry we ruined your surprise, and won't do that again!
Thanks so much, Rod!
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★★★★★
Reviewed By:
Mary schaar
Nov 10, 2022
Like getting the photo. Don't love the colors as much as the ftd photo. Never love carnations. Doesn't strike me as deluxe. Looks like regular size. Maybe you should tell people what actual colors will be available at the time you make it.
★★★★★
Reviewed By:
Michael Sneed
Nov 7, 2022
Not quite like the picture shown on the website. Could have been a little more full for the price...
Responded To By:

Nov 8, 2022
Please give us a call if you haven't already! We understand you were disappointed with the arrangement, and would like to make it right in whatever way you see fit! We appreciate your feedback, and your business! Thank you!
★★★★★
Reviewed By:
Shelie Faulkner
Nov 7, 2022
I have been a customer of McShan's for 30 years. Yes getting a photo you sent was a nice touch, however the photo my friend sent to me when she rec'd the flowers did not look quiet a good as the photo you sent. It wasn't the quality I remember McShan's being. For how expensive flowers are these days, honestly I was disappointed.
Responded To By:

Nov 8, 2022
If you haven't already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you are disappointed, and value your feedback and your business! Thank you, Shelie!
★★★★★
Reviewed By:
James William Sullivan
Nov 6, 2022
Nice getting a photo before delivery. The delivery person was so very nice. Nice arrangement. The bouquet was seriously undersized compared to what it appeared to be on the webpage. I didn't know they made dwarf roses. That's on me. Sadly, I expected a bit more for the amount I paid.
Responded To By:

Nov 8, 2022
If you haven't already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you are disappointed, and value your feedback and your business! Thank you, James!
★★★★★
Reviewed By:
Amber
Nov 5, 2022
The arrangement is okay. Could've used a little bit of baby's breath to tie in more white. I requested an all white arrangement.
Responded To By:

Nov 5, 2022
Amber, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry that you are disappointed and we appreciate your honest feedback and your business.
★★★★★
Reviewed By:
Leah Domstead
Nov 4, 2022
The flowers are nice. But they are an older person's asthetic. A little more youthful look (no carnations, asters, bachelor buttons, calendula, or zennias. No old lady flowers.
Responded To By:

Nov 4, 2022
Leah, we filed a service ticket for you, you should hear back shortly! Thank you!
★★★★★
Reviewed By:
Debbie Coffman
Nov 3, 2022
It's better, but I specifically asked for a peace lily and there still isn't one in this arrangement.
Responded To By:

Nov 4, 2022
Unfortunately, when the peace lilies are not great or we don't have them, we do substitute. If you would, please give us a call and we would be happy to do whatever we need to make it right and to help! 214-324-2481. Thanks, Debbie!
★★★★★
Reviewed By:
Leslie Koontz
Nov 2, 2022
Great to get a photo but the arrangement is not as nice as pictured in the order.
Responded To By:

Nov 2, 2022
Please give us a call so we can correct this for you in whatever way you see fit! We are sorry you are disappointed, and will do whatever we need to to make you happy, Leslie! Please give us a call at 214-324-2481.
★★★★★
Reviewed By:
Edgar Dunn
Nov 2, 2022
Not same color as ad. Ad showed yellow as predominant color, this photo is predominantly white.
Responded To By:

Nov 2, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your business and your feedback and would love a chance to correct this. Thanks, Edgar!!
★★★★★
Reviewed By:
Mimi
Nov 1, 2022
Hi - I do like receiving the photo. I understand once the lilies open, it will look better but no Wow factor at all. It doesn't have the height and subtle placement of the example online. Looks compressed, no Queen Annes lace, which I know is available. Not worth the premium price.
Responded To By:

Nov 1, 2022
Mimi, we are sorry you are disappointed and will do whatever we need to do to make this right for you! We appreciate your feedback and your business. Give us a call! 214-324-2481
★★★★★
Reviewed By:
Suzie
Oct 31, 2022
I was a little disappointed, especially for the price. I would have been livid, but I know there is a flower shortage, so I'm taking that into consideration. That being said, the arrangement looks nothing like what I ordered - which was many different bright colors and many different flowers. What I got was 100% red carnations. That's it. For reference, this is what I ordered: https://www.mcshanflorist.com/flower-arrangement/mcshan-cherished-moments/prod7500325?productId=prod7500325&skuId=sku7300604
Responded To By:

Oct 31, 2022
Hi Suzie, we are so sorry you are unhappy with your arrangement, and we want to make it right for you! Please give us a call at 214-324-2481! We are so sorry, and we appreciate your business and your candor. Thank you!
★★★★★
Reviewed By:
Dana Driscoll
Oct 27, 2022
Seems small for price
Responded To By:

Oct 27, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed in the size. We value your business and appreciate your feedback, Dana! Thank you!
★★★★★
Reviewed By:
Gerry Wortham
Oct 27, 2022
Your website needs a update, when you do add one. I call and told person what wanted and they directed me to the website telling I can do everything on the website. Now I did that and checked out and paid. I get call saying I can't do and that and l need pay more. The money wasn't a problem, having check out again.
Responded To By:

Oct 27, 2022
We are so sorry for the issues you had placing your order, and that is definitely not the way we like to handle business here! Give us a call at 214-324-2481 so that we can make this right for you! Thanks, Gerry!
★★★★★
Reviewed By:
Steve Grant
Oct 27, 2022
I'm underwhelmed that this is $150 worth of flowers. I ordered 1 dozen red roses & all I can see/count in the photo is 8 or 9 along with a couple of other flowers. Looks like more greenery than anything to me. I think I'll go with the value priced ones if I order again instead of premium with a bunch of filler.
Responded To By:

Oct 27, 2022
Steve, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed!
★★★★★
Reviewed By:
Herman Johnson
Oct 26, 2022
Thank you for sharing. The greenery is nice, height is good, but it does not have the extended width (at least 10” from the edge of the container) including fullness going around the bottom of the dish. I also request the some greenery drape down as per the picture I shared on Saturday. Each one will be sitting on top of a tall vase on several tables. However. based on the current photo, I am afraid the greenery will definitely be lost in its current status. Need more width and some greenery draping downward. Thank you and I look forward to seeing you this afternoon.
Responded To By:

Oct 27, 2022
Thanks Mrs. Johnson!
★★★★★
Reviewed By:
Lea Wright
Oct 20, 2022
To be honest, I was a little disappointed that the container was just the bare pot with no wrapping like they put on other plants. It was just like it was stuck in the container and a card placed on it. I'm usually pleased with what I purchase from McShan Florist, but this time I was not. I felt like it should have had some kind of embellishment, like maybe a bow or something.
Responded To By:

Oct 21, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! Thank you, Lea!
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