McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70595 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,087
85.12%
4 Star ★★★★
 
 
4,553
6.45%
3 Star ★★★☆☆
 
 
2,388
3.38%
2 Star ★★☆☆☆
 
 
1,503
2.13%
1 Star ☆☆☆☆
 
 
2,064
2.92%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★★★
Reviewed By:
Donna Martin
Jul 19, 2022
I was actually very disappointed when I saw the plant in person. I was told it was 3-4 ft tall. It was lucky if it were 1-1/2 ft tall. It was pretty but not tall enough! I appreciate the picture.
★★★★★
Reviewed By:
Carl Walker
Jul 19, 2022
I don't see any Bird of Paradise which usually is in the exotic tropical arrangement I've ordered from you in the past.
★★★★★
Reviewed By:
Barbara Davis
Jul 16, 2022
Sorry don't like spider flowers fall on the floor a lot, flower do not have any height too flat looking
Responded To By:

Jul 16, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you! Thanks!
★★★★★
Reviewed By:
Linda Christian
Jul 14, 2022
Nice. But looks pretty small for the price. I did not select the smallest option.
Responded To By:

Jul 14, 2022
Please give us a call at 214-324-2481 and we can make this right for you! Thanks, Linda!
★★★★★
Reviewed By:
Caroline
Jul 14, 2022
It does not look quite the same as the picture on your site. It is missing the big star burst orange flowers. It does not look like $125.00 worth. McShan usually does better then that. I am a little disappointed. It looks flat. I am glad you sent the picture.
Responded To By:

Jul 14, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! Thank you!
★★★★★
Reviewed By:
Eddie Duggan
Jul 11, 2022
Flowers were beautiful as always. I checked the $5 additional fee box for delivery before noon, they were delivered at 2:20pm. Not sure if I was charged with all the different fees listed on the invoice. I usually tip the driver on the invoice but didn't see it as an option this time, maybe I missed it. Neither not worth pursuing…
Responded To By:

Jul 11, 2022
Eddie, we are so sorry about the error and have refunded $5.00 to you. Thank you so much!
★★★★★
Reviewed By:
Vickie Harrison
Jul 11, 2022
I ordered a bright happy bouquet. This is dark and depressing. Disgusted. You no longer get anything right!!!!
Responded To By:

Jul 11, 2022
I have filed a service ticket for you. You will hear back from someone on our team shortly! Thanks!
★★★★★
Reviewed By:
Carolyn Garcia
Jul 5, 2022
Although pretty the one online has softer colors of pink and coordinated better
Responded To By:

Jul 6, 2022
If you haven't done so already, please give us a call at 214-324-2481 so that we can make this right for you! Thanks!
★★★★★
Reviewed By:
Elizabeth
Jul 2, 2022
Would be helpful to see sample arrangements of the price point. This is incredibly small and surprising to see (what looks like) 4 flowers and 1 succulent for $135
Responded To By:

Jul 2, 2022
Please give us a call at 214-324-2481 and we will make this right for you in whatever you see fit! We value your business and appreciate the feedback! Thanks!
★★★★★
Reviewed By:
Eris C Wood
Jul 1, 2022
It us very nice but I wish there were more flowers and less leaves
Responded To By:

Jul 1, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit. Thanks!
★★★★★
Reviewed By:
Carol Stone
Jun 30, 2022
The arrangement is not as large as I thought it would be. But it is lovely and my sister loves it.
Responded To By:

Jun 30, 2022
Carol, please give us a call so that we can make this right for you in whatever way you see fit. 214-324-2481. We value you as a customer! Thanks!
★★★★★
Reviewed By:
Valorie Frederico
Jun 30, 2022
Wish it looked more like the online picture.
Responded To By:

Jun 30, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit. Thanks!
★★★★★
Reviewed By:
Pauline Wade
Jun 29, 2022
Disappointed
Responded To By:

Jun 29, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! Thanks!
★★★★★
Reviewed By:
Nick McCarty
Jun 24, 2022
This doesn't even look close to what I paid for. Very disappointed with what I saw on the website and what was delivered. What was delivered is nice but not what I paid for.
Responded To By:

Jun 24, 2022
Nick, we are sorry you are dissatisfied! I have filed a service ticket for you, and you should hear from a team member shortly. Thanks!
★★★★★
Reviewed By:
Jenny Wiggins
Jun 18, 2022
I like receiving a photo. However, the flowers I ordered were not what was advertised, too much greenery and filler not enough variety of flowers. Someone should I call ahead of time to inform me that they did not have all the flowers in season. I called Saturday morning and was on hold 23 minutes, I finally hung up.
Responded To By:

Jun 18, 2022
Jenny, we are so sorry about your experience with us! I have filed a service ticket for you, and you should hear back from our customer service team shortly!
★★★★★
Reviewed By:
Jenny Wiggins
Jun 18, 2022
Yes, I like getting a photo for the flowers being sent. Unfortunately, the were not what was advertised online, there was too much green filler and not enough flowers or similar flowers as Advertised. Plus, when I called Saturday morning to form them, I was on hold for 23 minutes, and finally hung up.
Responded To By:

Jun 18, 2022
Jenny, we are so sorry about your experience with us! I have filed a service ticket for you, and you should hear back from our customer service team shortly!
★★★★★
Reviewed By:
Janna Walker
Jun 17, 2022
I was disappointed as it didn't hold up well and didn't fulfill our expectation of McShan's quality from the past. It was very linear and the flowers began to die out within a couple of days even though we kept water in them. Looking at your site today there's much prettier arrangements at a better price.
Responded To By:

Jun 17, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. We value you as a customer!
★★★★★
Reviewed By:
Keisha Watson
Jun 13, 2022
The arrangement was very nice, but I specifically requested the Guiding Angel figurine. I was a bit disappointed for my loved one to receive the Jesus figurine. It would've been fine with me if it was my personal arrangement, but we wanted an angel to honor their mom instead. Respectfully
Responded To By:

Jun 13, 2022
Keisha, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. Thank you!
★★★★★
Reviewed By:
Linda
Jun 10, 2022
It looks ok, but I expected it to be much fuller and look like the picture on the website. I'll see what my sister says when she receives it.
Responded To By:

Jun 10, 2022
Please give us a call at 214-324-2481 so that we can make this right for you!
Thank you, Linda!
★★★★★
Reviewed By:
Helen Bell
Jun 10, 2022
Unsure how fresh the roses were!
Responded To By:

Jun 10, 2022
Helen, Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit. Thanks so much!
★★★★★
Reviewed By:
Karen Ramey
Jun 9, 2022
This arrangement looks quite different from what I expected. The image on the website showed light pink roses, and there were also some baby's breath and what looks like some type of iris.
Responded To By:

Jun 9, 2022
Karen, please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit. Thank you!
★★★★★
Reviewed By:
Teresa Scherrer
Jun 9, 2022
I paid for premium. Your website photo for the standard arrangement looks nicer than this. This does not look premium to me.
Responded To By:

Jun 9, 2022
Teresa, please give us a call at 214-324-2481 so we can make this right for you. We value you as a customer. Thanks!
★★★★★
Reviewed By:
Margie
Jun 9, 2022
Looks a little cluttered, but ok. Not arranged as beautifully as the one on website.
Responded To By:

Jun 9, 2022
Margie, Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value you as a customer, and thank you for your order and your feedback. Thanks!
★★★★★
Reviewed By:
Rachiel Stone
Jun 6, 2022
Looking at the Bountiful Rose Basket picture and looking at the picture of what was sent - I could tell the actual arrangement was not as full and was smaller. The arrangement was nice, but for $204 - I expected bigger and fuller. It was a medium sized arrangement and I expected Bountiful. I do like receiving a picture of what is sent when I cannot see the arrangement in person but I was at the funeral service and saw the actual arrangement.
Responded To By:

Jun 6, 2022
Rachiel, please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit. Thank you!
★★★★★
Reviewed By:
Linda Manning
Jun 4, 2022
Pretty but not exactly what I ordered. Wanted light and bright. Maybe whites, pinks, purples.
Responded To By:

Jun 4, 2022
Linda, please give us a call at 214-324-2481 so that we can make this right for you! Thank you!
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