McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70038 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,576
|
85.06% |
| 4 Star ★★★★☆ |
4,531
|
6.47% |
| 3 Star ★★★☆☆ |
2,375
|
3.39% |
| 2 Star ★★☆☆☆ |
1,497
|
2.14% |
| 1 Star ★☆☆☆☆ |
2,059
|
2.94% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Janet Kaplan
Janet Kaplan
Nov 8, 2019
The yellow flowers look a little frail? Can you please confirm? The last thing I want to do is send dying flowers to someone in sympathy for a family loss. Please let me Know.
Reviewed By:
Linda Snow
Linda Snow
Nov 7, 2019
The flowers were OK
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 7, 2019
Linda, I have left you a voicemail and sent you an email to discuss your arrangement. Please contact us at help@mcshan.com or 214-324-2481. We thank you for your feedback and look forward to speaking with you.
Reviewed By:
DMM
DMM
Nov 6, 2019
The flowers were very nice, but the delivery was a disaster. I left specific instructions for the flowers to be sent to my husband's hotel at any time prior to check-in. The hotel was expecting them and were igoing to put the flowers in the room prior to
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 7, 2019
I have sent you an email to discuss your order. We sincerely apologize for the delivery issues, we look forward to hearing from you in hopes to make this right. Thank you for your feedback!
Reviewed By:
ELIZABETH MATHIS
ELIZABETH MATHIS
Nov 4, 2019
I have never had issue with your arrangements. However, half of the yellow roses didn't open and began sagging. My Mom cherishes your arrangements and is going to buy more yellow roses to keep the arrangement in tact. This is the first time in over 25
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 5, 2019
Elizabeth, We are so sorry to hear the roses did not hold up to standards. I have sent you an email to discuss your order. Please contact us at help@mcshan.com or 214-324-2481.
Reviewed By:
Liz
Liz
Nov 1, 2019
The picture for the order originally had purple flowers mixed in with the white, so I was expecting some color mixed in with the arrangement.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 4, 2019
Liz, We occasionally have to substitute filler for our rose arrangements when wax flower is not available, please see our substitution policy on our website. Thank you for your feedback! If there is a... More
Liz, We occasionally have to substitute filler for our rose arrangements when wax flower is not available, please see our substitution policy on our website. Thank you for your feedback! If there is anything we can do to assist you further, please feel free to contact us at help@mcshan.com or 214-324-2481.
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Reviewed By:
Terry Chance
Terry Chance
Oct 31, 2019
Doesn't look near as good as the picture on your website. Frankly, a little disappointed
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Nov 4, 2019
Terry, This is just a quick snapshot of the arrangement before it gets delivered. This is not a professional photo, and often our pictures do not serve the arrangement justice! They more beautiful in ... More
Terry, This is just a quick snapshot of the arrangement before it gets delivered. This is not a professional photo, and often our pictures do not serve the arrangement justice! They more beautiful in person and you can see the entire presentation of the arrangement. If there is any way we could further assist you, please contact help@mcshan.com or 214-324-2481. Thank you!
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Reviewed By:
Jackie Whatley
Jackie Whatley
Oct 31, 2019
Not as pretty as what is shown on the website. Website has orange roses and is much brighter. The yellow overwhelms the orange carnations.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 31, 2019
Jackie, Thank you so much for speaking with us. We have returned this to the designer to add more touches of orange! Thank you for your feedback!
Reviewed By:
Trisha Mooney-Amigos Library Services
Trisha Mooney-Amigos Library Services
Oct 29, 2019
This photo looks nothing like the photo! It's out of proportion and oddly arranged. I hope the actual flowers delivered looked better.
Reviewed By:
Tim Hallman
Tim Hallman
Oct 28, 2019
I love the idea of having flowers & plants in the truck! The only downside, for some reason, I feel that this picture should be the "standard" instead of the upgrade to "premium".
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 29, 2019
Tim, Thank you so much for speaking with us. We were happy to make the changes you requested!
Reviewed By:
Cheryl
Cheryl
Oct 21, 2019
It doesn't look big enough.. didn't want carnations
Reviewed By:
C. Fulton
C. Fulton
Oct 21, 2019
I thought it would have been larger for the price!
Reviewed By:
Sonia
Sonia
Oct 16, 2019
it looks dull. should be more colorful more white. I don't like the green item, what is that.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 17, 2019
Sonia, The green items are bananas. Please contact us at help@mcshan.com or 214-324-2481 to discuss your order further. Thank you so much for your feedback!
Reviewed By:
Maria L Ruh
Maria L Ruh
Oct 12, 2019
Disapponting! Not as pictured on your website.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 12, 2019
Maria, I have left you a voicemail to discuss your order. Please contact us help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Eduardo
Eduardo
Oct 10, 2019
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Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 10, 2019
Thank you for your review!
Reviewed By:
Barb
Barb
Oct 8, 2019
I asked for gerber daisies and there wasn't a single one in the arrangement. The vase was beautiful though, thank you.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 10, 2019
Barb, Thank you so much for speaking with me. I was happy to inform you that the designer did put gerber daisies in the arrangement. We received a new variety of gerbers in, which were the burgundy fl... More
Barb, Thank you so much for speaking with me. I was happy to inform you that the designer did put gerber daisies in the arrangement. We received a new variety of gerbers in, which were the burgundy flowers we placed in the arrangement. We were happy to hear you loved the arrangement! Thank you for your feedback!
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Reviewed By:
Patti hill
Patti hill
Oct 6, 2019
The picture Marian sent me didn't look like there were any white roses in the arrangement.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 7, 2019
Patti, The picture above is the arrangement we delivered. If you have concerns, please contact help@mcshan.com or 214-324-2481. Thank you!
Reviewed By:
Sherrill N Goodman
Sherrill N Goodman
Oct 6, 2019
I wish I could have gotten a notification that they had been delivered etc.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 7, 2019
Sherrill, We have sent you an email discussing the delivery confirmation issue. If you need any further assistance, please contact us back! Thank you!
Reviewed By:
Vibra Specialty Hospital
Vibra Specialty Hospital
Oct 3, 2019
Usually very pleased with product,delivery and service, Thought the $40 mum ordered was too small for the $$
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 3, 2019
Thank you so much for discussing your order with me, we are happy we were able to make this right for you! Thank you for your feedback!
Reviewed By:
Rhonda Russell
Rhonda Russell
Oct 1, 2019
I am disappointed that it did not look more colorful as the photo online. The blue bow just does not enhance it at all and the kalanchoe flowers last much longer than mums. Very sad that this was not much nicer.
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 1, 2019
Rhonda, I have left you a voicemail to discuss your order. Please contact us at help@mcshan.com or 214-324-2481. Thank you for your feedback!
Reviewed By:
Tia
Tia
Sep 30, 2019
Flowers are pretty but disappointed in not know the size of the items. If I had known the size of the items I would have chosen either a larger flower bouquet or a smaller stuffed animal. Also color of bear Pink is too much. Maybe offer different color c
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Oct 8, 2019
Tia, Please contact us at help@mcshan.com or 214-324-2481 to discuss your order. Thank you so much! for your feedback!
Reviewed By:
Jason
Jason
Sep 27, 2019
Nice arrangements but its a little pricey
Responded To By:
Customer Service / C.S.
Customer Service / C.S.
Sep 27, 2019
Thank you! Glad you like the arrangement!
Reviewed By:
Mary Jo Marsh
Mary Jo Marsh
Sep 25, 2019
For 300.00 I expected more flowers. But overall it was beautiful.
Reviewed By:
Tina Garcia
Tina Garcia
Sep 23, 2019
Not as pretty as online photos. Missing the roses and filled up with carnations.
Reviewed By:
ben beall
ben beall
Sep 20, 2019
Looks great, but don't understand why the flowers at the bottom are “hanging down”? Ben
Reviewed By:
Tina
Tina
Sep 20, 2019
i really wanted a mum instead but this is yellow so it fits the order. kind of small thought it would be larger for the price
