McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72336 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,686
|
85.28% |
| 4 Star ★★★★☆ |
4,616
|
6.38% |
| 3 Star ★★★☆☆ |
2,418
|
3.34% |
| 2 Star ★★☆☆☆ |
1,525
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,091
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Paula Denise White
Paula Denise White
Dec 15, 2023
It's okay but not the same as the order as pictured. Please redo at no charge please.
Reviewed By:
Leatrice Hammonds
Leatrice Hammonds
Dec 14, 2023
I didn't realize the flowers would only be one color.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 14, 2023
If you give our customer service team a call we can help 214-324-2481
Thank you!
Thank you!
Reviewed By:
C.N.
C.N.
Dec 6, 2023
Not that crazy about the plant for as much as I paid. It kind looks like an Ivy by this picture. But, it'll do.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 6, 2023
If you can give us a call to our customer service team we will help in anyway
possible. 214-324-2481 Thank you
possible. 214-324-2481 Thank you
Reviewed By:
Larry Maupin
Larry Maupin
Dec 2, 2023
A bit disappointed. I asked for red and yellow flowers and maybe white fillers. Small pink and purple flowers on top of large red and yellow blooms doesn't look good to me. Not the quality design I've come to expect from McShan's.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 2, 2023
We apologize if you were not happy with the flowers. If you give us a call to our customer service team we would be happy to help. 214-324-2481
Reviewed By:
Jeannen
Jeannen
Dec 1, 2023
I THOUGHT IT WAS GOING TO BE DELIVERED IN A FLUER DE LIS VASE? THATS THE REASON WHY I BOUGHT IT.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Dec 1, 2023
Glad we were able to discuss this and correct it for you.
Thank you Jeannen!
Thank you Jeannen!
Reviewed By:
J G
J G
Nov 29, 2023
Have used you for many years and always happy and have recommended you to family and friends, but the plant I ordered yesterday seems a little sparse and doesn't look like a $100.00 dollar plant! A little disappointed!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 29, 2023
It looks like we are working on getting you a new plant. Thank you for
letting us know so we can get it right.
letting us know so we can get it right.
Reviewed By:
Sharon Dupuis
Sharon Dupuis
Nov 28, 2023
Lovely
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 28, 2023
Thank you Sharon! If there is anything we could have done to make these better
please let us know. Thank you
please let us know. Thank you
Reviewed By:
Nidia Diaz
Nidia Diaz
Nov 22, 2023
Unfortunately, does not look as pictured online.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 25, 2023
If you give us a call to our customer service team we will help in anyway.
214-324-2481 Thank you
214-324-2481 Thank you
Reviewed By:
Kim Piering
Kim Piering
Nov 20, 2023
A very nice arrangement… it was esthetically very pretty. However, I felt it was incredibly overpriced. I felt taken advantage of at a vulnerable time.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 20, 2023
We apologize if you felt you were over priced when you picked this out in our store. We have a large selection and options to choose from. If you want to discuss give us a call to our customer service team. 214-324-2481
Reviewed By:
Claudia Hawkins
Claudia Hawkins
Nov 20, 2023
The photo in the image shows the flower arrangement and a candle to be delivered on Wednesday, together. Sadly no one let me know that the candle was not delivered to the recipient with the arrangement. It took 3 days for the candle to eventually be delivered. Communication should be key with the customer.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 20, 2023
We apologize if there is anything I can do please give me a call at 214-324-2481
Reviewed By:
Paula White
Paula White
Nov 11, 2023
It's pretty although not exactly as the website picture. The arrangement is not balanced, missing several pink buds on one side of the tree. The tree has a couple of limbs sticking out as well. Unfortunately, the time or care wasn't taken as previous ordered arrangements.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 13, 2023
If you are not happy please give our customer service team a call and we are
happy to help in anyway. 214-324-2481 Thank you
happy to help in anyway. 214-324-2481 Thank you
Reviewed By:
Rhonda Wright
Rhonda Wright
Nov 10, 2023
This arrangement is not as attractive as the one online. There aren't any pink roses or carnations.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 10, 2023
We apologize that we had to substitute some of the flowers. However if you give
our customer service team a call 214-324-2481 we would be happy to help. Thank you.
our customer service team a call 214-324-2481 we would be happy to help. Thank you.
Reviewed By:
Neoma Twining
Neoma Twining
Nov 10, 2023
Ok looking at this photo for my order. The roses are not balanced and there is huge gaping hole on this side in photo. I will pick up around noon
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 10, 2023
I will send this back to design and have it corrected and send a new picture. If there is still an issue after, please give us a call 214-324-2481 Thank you
Reviewed By:
Crystal Brown
Crystal Brown
Nov 9, 2023
The flowers look more brighter and alive on the website. I was under the conclusion it would come with the decorative piece as well.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 10, 2023
There is a crystal cross in the arrangement. If you are not happy with the flowers
give our customer service team a call and we will be happy to help in any way.
214-324-2481 Thank you
give our customer service team a call and we will be happy to help in any way.
214-324-2481 Thank you
Reviewed By:
mattie gooden
mattie gooden
Nov 9, 2023
butterflies should have been blue.
Responded To By:
Nov 10, 2023
Thank you, Mattie!
Reviewed By:
mattie gooden
mattie gooden
Nov 9, 2023
my order had dark blue butterflies and some hanging vines on front of basket
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 9, 2023
Sometimes if we run out of an item we will substitute. However if you give us a call to our customer service team we will be happy to help. 214-324-2481 Thank you
Reviewed By:
Gary Young
Gary Young
Nov 7, 2023
Paid for the upgraded arrangement but photo doesn't even look as full as the standard arrangement.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 7, 2023
We did upgrade this arrangement with white roses, however the lilies are not bloomed yet. If this is still an issue please call us back to discuss. We are more than happy to help. Thank you
Reviewed By:
Daniel Levine
Daniel Levine
Nov 5, 2023
3 stars. that's only because I couldn't find out how large the item was. I bought it unseen in person, only through photos, and the salesperson couldn't find out either. I finally found out AFTER the recipient called and thanked me for the gift (he was delighted) and told me it was about a foot high. I'd have been upset if it had been say 6 ins.
Reviewed By:
Phyllis McFarland
Phyllis McFarland
Oct 24, 2023
Why didn't you put a pink ribbon on the basket? The basket on line had red flowers with a red ribbon. I'm a little disappointed you didn't do that.
Reviewed By:
Victoria
Victoria
Oct 24, 2023
Arrangement looked nice, well put together. However, description of was was ordered, the Autumn Highlights Bouquet - Deluxe advertises featured sunflowers as the main attraction and the arrangement received had yellow daisies instead. I specifically ordered this arrangement for the sunflowers, disappointed we were not given what was advertised.
Reviewed By:
Gaynelle Mullenax
Gaynelle Mullenax
Oct 21, 2023
The plant is gorgeous, but the presentation is lacking - pot is not similar to website pic, and we hope there will be a bow added…
Reviewed By:
Stacie
Stacie
Oct 19, 2023
Order was delivered on time but, the beautiful butterflies were missing from all three arrangements.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 19, 2023
We apologize that you wanted butterflies. If you give our customer service
department a call we will do our best to help. 214-324-2481
department a call we will do our best to help. 214-324-2481
Reviewed By:
Mildred Brashear
Mildred Brashear
Oct 17, 2023
It is the correct arrangement. I did ask and was very specific to Brianna to make sure the ribbons or any of the decorations to be white, not blue only because I didn't want it over powered with sky blue.
Reviewed By:
Clint Davis
Clint Davis
Oct 16, 2023
Judging from you photo, the arrangement does not reflect the quality of flowers to which I am accustomed to from McShan. I have been a customer for 50 years or more.
Reviewed By:
Travis Wright
Travis Wright
Oct 12, 2023
Same as the picture, but no lilies/replacements at all. Was aware they were out. Assumed they'd replace them.
Responded To By:
Oct 12, 2023
Thank you, Travis!
























