Provo Flower Patch, Provo, UT - Customer Flower Reviews
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Total reviews: 6268 reviews | Star Rating: 4.77
| 5 Star ★★★★★ |
5,528
|
88.19% |
| 4 Star ★★★★☆ |
390
|
6.22% |
| 3 Star ★★★☆☆ |
146
|
2.33% |
| 2 Star ★★☆☆☆ |
86
|
1.37% |
| 1 Star ★☆☆☆☆ |
118
|
1.88% |
Real Customers, Real Reviews
All reviews are from verified Provo Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Angie
Angie
Apr 2, 2020
Nothing of what i agreed on.
Reviewed By:
Terri Taylor
Terri Taylor
Mar 27, 2020
They were never delivered!!!! Thanks for ruining the surprise
Responded To By:
Jaimee Rogers / Call Center Assistant Manager
Jaimee Rogers / Call Center Assistant Manager
Mar 27, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
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Reviewed By:
Jany matson
Jany matson
Dec 21, 2019
Wow that much money for two roses and one Lilly? I should have asked more questions,, and not have assumed that for 75$ it would be a fuller bouquet,,
Responded To By:
Provo / Manager
Provo / Manager
Dec 21, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
Katrina
Katrina
Sep 30, 2019
I ordered 10 arrangements (same) using flower patches all over the state for an occasion. This one is embarrassing. Not what is pictured and doesn't compare to the other stores quality. The other arrangements are gorgeous and this one is naked and doesn't
Reviewed By:
Marqel
Marqel
Jun 13, 2019
I didn't realize it was tbe short bouquet of roses because the online picture made them look longer with a large vase.
Reviewed By:
Scott Johnson
Scott Johnson
May 23, 2019
No offense, but this looks more like a funeral spray than a new baby boy gift. I guess I was expecting some blue and white carnations and white daisies with a little toy bear or baseball bat or something baby-ish. This yellow and green arrangement is def
Reviewed By:
Bryce Mumford
Bryce Mumford
May 16, 2019
The flowers look far from what was shown as the picture this morning. The color scheme isn't even the same, then some candy cane bow around the neck? It does little to resemble what I thought I was getting. Either you need to be clear the pictures that I
Reviewed By:
Steven
Steven
Apr 3, 2019
These flowers are supposedly the ones I ordered, but the ones delivered were way different than what's pictured. Very disappointing, and I will be contacting the manager at the store.
Reviewed By:
Brandon
Brandon
Apr 2, 2019
I asked for pink roses not red !
Responded To By:
Provo / Manager
Provo / Manager
Apr 3, 2019
Thank you for your response! We are sorry that we missed your special instructions. We will be contacting you to see what we can do to resolve the problem.
Reviewed By:
JB
JB
Feb 24, 2019
Ordered flowers to be delivered to someone at her work. Got aphobd message the end of the day the flowers were due to arrive, explaining that the computer system had been down, many deliveries were missed, my order would be delivered the next day and the
Responded To By:
Provo / Manager
Provo / Manager
Feb 26, 2019
Thank you for your feedback. We are very sorry that you have experienced this. It looks as though there was a glitch in our system and it never did show up for delivery, so because of this we are issuing a full refund for your order.
Reviewed By:
Jon
Jon
Jan 28, 2019
The comparison of this and what I paid for is equivalent to a Pinterest fail. I'm not a floral expert, but I feel like this is a huge downgrade from the image I purchased.
Responded To By:
Provo / Manager
Provo / Manager
Jan 28, 2019
It seems as though the designer made this a round arrangement, instead of all facing front. I have changed the arrangement and sent you a new photo, hopefully that is more to your expectations. Since ... More
It seems as though the designer made this a round arrangement, instead of all facing front. I have changed the arrangement and sent you a new photo, hopefully that is more to your expectations. Since it is a delivery for today please contact us as soon as possible if you have any more concerns or questions. Thanks
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Reviewed By:
judi dayton
judi dayton
Jan 28, 2019
Actually really disappointed for the first time in an order from your shop. Especially since I went in your place and talked to your employee myself, wish I knew her name I would not use her again. We discussed white flowers, I do not see even one Gerber
Responded To By:
Provo / Manager
Provo / Manager
Jan 28, 2019
Thank you for your feedback!
Reviewed By:
Jennifer
Jennifer
Jan 17, 2019
Hi, I thought there were supposed to be roses in this one? Are they in there? Sorry! Thank you!
Reviewed By:
Leah
Leah
Jan 14, 2019
Sorely disappointed in this bouquet. Looks as though it was thrown together without care. It's sloppy design doesn't look nearly as neat and beautiful as the online photo. This arrangement is dull and lacks the bright color and cheerfulness of the image o
Reviewed By:
Heather Jacobson
Heather Jacobson
Nov 11, 2018
I paid a lot of money and these do not look like 70 dollar flowers the last 2 months.
Responded To By:
Provo / Manager
Provo / Manager
Nov 12, 2018
I am so sorry that you were disappointed in the arrangement.
After looking at your order, the arrangement itself was for $50 and then had the delivery fee and tax. We do take great effort to fi... More
After looking at your order, the arrangement itself was for $50 and then had the delivery fee and tax. We do take great effort to fi... More
I am so sorry that you were disappointed in the arrangement.
After looking at your order, the arrangement itself was for $50 and then had the delivery fee and tax. We do take great effort to fill the arrangements to the amount before tax and delivery. Sorry for any confusion that may have caused. If there is anything we can do please don't hesitate to contact us.
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After looking at your order, the arrangement itself was for $50 and then had the delivery fee and tax. We do take great effort to fill the arrangements to the amount before tax and delivery. Sorry for any confusion that may have caused. If there is anything we can do please don't hesitate to contact us.
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Reviewed By:
lshw
lshw
Oct 19, 2018
i was disappointed that i ordered the flower to be delivered same day--and it didnt arrive for two more days.
Reviewed By:
SS
SS
Oct 10, 2018
HONESTLY, IF THAT IS THE EXACT PICTURE OF IT, I AM DISAPPOINTED. IT LOOKS LIKE IT WAS THROWN TOGETHER. I CAN'T SEE ALL 13 ROSES AND THE BABIES BREATH LOOKS LIKE IT IS JUST IN CLUMPS- SO HEAVY IN AREAS AND NON EXISTENT IN OTHERS. THERE ARE HIGH ROSES, A
Responded To By:
Provo / Manager
Provo / Manager
Oct 12, 2018
Thank you for taking time to give your feedback. I am very sorry that you were disappointed, if there is anything we can do please contact us in the store and we will be more than happy to work with you.
Reviewed By:
Blaise Dinkelman
Blaise Dinkelman
Jun 6, 2018
The one I ordered was called fruity pebbles. I liked it because it was so bright and brilliant with all of the orange and fruity colors. I feel like you ruined it with the purple ribbon and using less bright colored flowers. :(. ...can this still be fixe
Reviewed By:
Roxana
Roxana
Jun 4, 2018
The arrangement look empty needed more fullness is what people said also
Reviewed By:
Nancy
Nancy
Jun 3, 2018
My order was not delivered when I ask. There was a complete mix up and the balloons were not a surprise and I am completely disappointed in your service. I won't be dealing with you again
Responded To By:
Provo / Manager
Provo / Manager
Jun 4, 2018
We are sorry to hear you were disappointed. This particular delivery had an incorrect address and so our driver called to get the correct one with the number provided. No one answered and so we left a... More
We are sorry to hear you were disappointed. This particular delivery had an incorrect address and so our driver called to get the correct one with the number provided. No one answered and so we left a detailed voicemail, and unfortunately we received no reply. Please contact our store so that we can sort out a resolution.
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Reviewed By:
CC
CC
May 22, 2018
It is just ok. Could have done a much bigger arrangement with more orange like I requested for $70. The front yellow and orange flower looks wilted already.
Responded To By:
Provo / Manager
Provo / Manager
May 22, 2018
Thank you for your feedback. We tried to call you to see how to best correct the situation, but since didn't get through I did rework it a little and sent you a new email. If that still isn't to your satisfaction, please give us a call back so we can further assist you.
Reviewed By:
Shane Lee
Shane Lee
May 15, 2018
You didn't put on a card who they were from!! She didn't know
Reviewed By:
Camille
Camille
Apr 29, 2018
I saw my mothers flowers today, and they look horrible!! The amount of money I spent on them, make Costco put these to shame. Not a happy cusutomer
Reviewed By:
Drew Daniels
Drew Daniels
Apr 26, 2018
I did a phone order and haven't gotten a receipt e-mailed like I was told. I'll have to spend time chasing a receipt now.
Reviewed By:
Barbara
Barbara
Apr 13, 2018
This photo looks nice but we never saw the actual flowers in the room. After 5 p.m. I called to ask where they were. I cancelled the order and purchased some at the gift shop. Disappointed, but I saved me $20. I hope you will actually credit my charge
Responded To By:
Provo / Manager
Provo / Manager
Apr 13, 2018
Thank you for your feedback. After looking into your order I see that you agreed to our hospital delivery time which is unspecified, it does however get delivered same day. You called in to cancel the... More
Thank you for your feedback. After looking into your order I see that you agreed to our hospital delivery time which is unspecified, it does however get delivered same day. You called in to cancel the order before we had a chance to deliver the flowers. All of your money was fully refunded. Please let us know if you have any further questions or concerns.
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