Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33384 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,008
|
89.89% |
| 4 Star ★★★★☆ |
1,559
|
4.67% |
| 3 Star ★★★☆☆ |
782
|
2.34% |
| 2 Star ★★☆☆☆ |
489
|
1.46% |
| 1 Star ★☆☆☆☆ |
546
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Chris
Chris
Sep 3, 2019
Marks on leaves, roses and succulents, doesn't look like waits is advertised on website.m, smaller and different arrangement.
Reviewed By:
Bayan
Bayan
Aug 23, 2019
The arrangement does not look like how he described it over the phone. There were supoised to be the majority roses and a couple of hydrangeas
Reviewed By:
Angie
Angie
Aug 16, 2019
This is not at all what I described that I wanted. Brown?? It's still summer. I also think the yellow one looks like a lily. I didn't want any lilies.
Reviewed By:
Tracy Grace
Tracy Grace
Aug 12, 2019
Does not appear to be skillfully arranged. In a word, pathetic!
Reviewed By:
Julia Collins
Julia Collins
Jul 31, 2019
I would like to add a little more bright colors to cheer the individual up!!This arrangement is not cheerful.
Reviewed By:
Anne-Marie
Anne-Marie
Jun 27, 2019
These don't look anything like the online photo.
Responded To By:
Zoe / Manager
Zoe / Manager
Jun 27, 2019
We are so sorry about this Anne-Marie! This design is still in our shop. We are re-creating it and will email you a new photo.
Many thanks for your feedback!
Many thanks for your feedback!
Reviewed By:
Luke
Luke
Jun 19, 2019
Hi, While I do appreciate the photo, this arrangement seems to be off compared to the image when ordering online. There are no white flowers in this arrangement, is that by mistake? The colors also seem to be much darker (perhaps closer to dying?).
Responded To By:
Zoe / Manager
Zoe / Manager
Jun 19, 2019
We were so happy to be able to talk to you and correct this design. Thank you so much for your feedback!
Reviewed By:
Ike Saunders / Sheila Kennedy
Ike Saunders / Sheila Kennedy
Jun 10, 2019
We've been using Ashland Addison Florist for a while now due our satisfaction with arrangements. I have to say, though, that this was a disappointing photo to receive for a $75 arrangement. It looks like a lot of green and filler.
Responded To By:
Zoe / Manager
Zoe / Manager
Jun 10, 2019
We are so very to hear you were disappointed with this design. We look forward to speaking with you so we can make this right.
Reviewed By:
Liz Sharp
Liz Sharp
Jun 10, 2019
This is not a great arrangement. You've done much better in the past. If you have already delivered, then its too late. Disappointing.
Responded To By:
Jun 10, 2019
Liz - we are so happy we got to speak over the phone and get this corrected for you. Please let us know if there is anything else we can do,
Reviewed By:
Gabriela Lagunas
Gabriela Lagunas
May 31, 2019
vase was fill to top with water and water was leaking everywhere plus a piece of the vase broke off when we took it out of the box.
Responded To By:
Zoe / Manager
Zoe / Manager
May 31, 2019
Hi Gabriela - we are glad we got to talk to you today and were able to resolve this.
Please know, we stand by our product and will quickly correct any errors made.
Our customer's satisfaction is our #1 goal.
Have a great weekend!
Please know, we stand by our product and will quickly correct any errors made.
Our customer's satisfaction is our #1 goal.
Have a great weekend!
Reviewed By:
Gayle Y.
Gayle Y.
May 23, 2019
This DOES NOT look like the picture on the website. No nearly as full of flowers. Very disappointed!!!
Responded To By:
Zoe / Manager
Zoe / Manager
May 23, 2019
Thank you for your review Gayle! We are truly sorry but are glad we got to speak with you over the phone. A new design will be made and sent to the funeral home.
Best,
Zoe
Best,
Zoe
Reviewed By:
Sandi
Sandi
May 21, 2019
meh . . . .a little matchy matchy for my taste.
Responded To By:
Zoe / Manager
Zoe / Manager
May 21, 2019
Thank you for your review Sandi! We are glad we had the opportunity to talk to you today.
Best,
Zoe
Best,
Zoe
Reviewed By:
Julie Stiles
Julie Stiles
May 16, 2019
Not the best from the usual value of Ashland Addison. My grandparents, mother and we have dealt with AA since 1932! Although the Mother's Day gift was nice, it certainly was not worth $120. More like $50.Very disappointed.Looked better in picture
Reviewed By:
Tom O'Brien
Tom O'Brien
May 11, 2019
Not what I ordered.
Responded To By:
Zoe / Manager
Zoe / Manager
May 11, 2019
We are truly sorry to hear this Mr. O'Brien! We have attempted to call you and look forward to hearing back from you.
Reviewed By:
Bonnie Ossmo
Bonnie Ossmo
May 6, 2019
Cannot view photo
Reviewed By:
Catherine Weingart-Ryan
Catherine Weingart-Ryan
Apr 25, 2019
I was disappointed in the size and appearance of the orchids for which I paid $150. These were extremely overpriced. I received orchids from another florist when my mother passed. There were beautiful inserts, a lovely piece. This arrangement was subs
Reviewed By:
Joanna K
Joanna K
Apr 23, 2019
Unfortunately they did't look like the one I saw originally on the website. The coler I was going for was more pastel pink and there was no carnations but hydrangea flower. This doesn't look as pretty and expensive as the on I was looking at.
Reviewed By:
Eric
Eric
Apr 9, 2019
I've used Ashland Addison Florist twice. The first time was to a business and it went perfect. The second time went to a home address and the delivery person had a combative conversation and the card was not as I had written.
Reviewed By:
Wayne Weiss
Wayne Weiss
Mar 29, 2019
The order taker stated that the stand would have ribbons of the Cubs colors on it. There would no ribbons. Very disappointed that the stand looked so plain. I saw the story in the Tribune that show the ribbons and a big bow . Also your picture on the web
Reviewed By:
Ann Scher
Ann Scher
Mar 29, 2019
They were supposed to be repotted into 1 container !
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 29, 2019
Thank you Ann! As per our phone conversation we will combine the plants in a basket instead. Please let us know if there is anything else we can do for you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Abbie Tucker
Abbie Tucker
Mar 29, 2019
The flowers were NOT delivered when promised & they said they couldnt “find” the patient . No one even bothered to check with me. I will never use you again
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 29, 2019
Dear Abbie, once again we are truly sorry about what happened! Please know that we have issued a credit on your order and again offer our sincerest apologies!
Best,
Zoe
Best,
Zoe
Reviewed By:
Jane Fahey
Jane Fahey
Mar 27, 2019
Flowers were lovely when they finally arrived. The truck breakdown excuse and delay in delivery spoiled things for me. I wanted the tables to be gorgeous when people arrived for the shower not when they were ready to sit down and eat. So sorry to say I
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 27, 2019
Thank you for your feedback Jane - once again, we are truly sorry about what happened with your order! This was a very unusual and unfortunate circumstance. We will be contacting you to discuss the credit we are issuing towards your order.
Best,
Zoe
Best,
Zoe
Reviewed By:
Travonda Bennett
Travonda Bennett
Mar 21, 2019
I love Ashland Addison. I must say that I'm disappointed in this arrangement. I thought it would be a little more substantial.
Reviewed By:
Cyndi
Cyndi
Mar 17, 2019
Doesn't look at all like the picture on your website. It's underwhelming. I'm disappointed.
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 18, 2019
Thank you for your feedback Cyndi - we truly appreciate it. We will be contacting you today so that we can discuss your concerns over the phone.
Many thanks,
Zoe
Many thanks,
Zoe
Reviewed By:
Alison Pugmire
Alison Pugmire
Mar 14, 2019
The flowers and balloon and wonderful. However, I paid for "Crunch", the $25 dinosaur, and "Tremor", the $15 dinosaur was delivered. Can I get a $10 credit back on my credit card?
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 14, 2019
Alison, We are so sorry to hear the wrong plush animal was delivered! We are glad you let us know and happy we got to talk to you regarding this error.
A credit will be posted on your account.
Please let us know if there is anything else we can do for you.
A credit will be posted on your account.
Please let us know if there is anything else we can do for you.
