Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33786 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,380
|
89.92% |
| 4 Star ★★★★☆ |
1,571
|
4.65% |
| 3 Star ★★★☆☆ |
791
|
2.34% |
| 2 Star ★★☆☆☆ |
492
|
1.46% |
| 1 Star ★☆☆☆☆ |
552
|
1.63% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Ann Scher
Ann Scher
Mar 29, 2019
They were supposed to be repotted into 1 container !
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 29, 2019
Thank you Ann! As per our phone conversation we will combine the plants in a basket instead. Please let us know if there is anything else we can do for you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Abbie Tucker
Abbie Tucker
Mar 29, 2019
The flowers were NOT delivered when promised & they said they couldnt “find” the patient . No one even bothered to check with me. I will never use you again
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 29, 2019
Dear Abbie, once again we are truly sorry about what happened! Please know that we have issued a credit on your order and again offer our sincerest apologies!
Best,
Zoe
Best,
Zoe
Reviewed By:
Jane Fahey
Jane Fahey
Mar 27, 2019
Flowers were lovely when they finally arrived. The truck breakdown excuse and delay in delivery spoiled things for me. I wanted the tables to be gorgeous when people arrived for the shower not when they were ready to sit down and eat. So sorry to say I
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 27, 2019
Thank you for your feedback Jane - once again, we are truly sorry about what happened with your order! This was a very unusual and unfortunate circumstance. We will be contacting you to discuss the credit we are issuing towards your order.
Best,
Zoe
Best,
Zoe
Reviewed By:
Travonda Bennett
Travonda Bennett
Mar 21, 2019
I love Ashland Addison. I must say that I'm disappointed in this arrangement. I thought it would be a little more substantial.
Reviewed By:
Cyndi
Cyndi
Mar 17, 2019
Doesn't look at all like the picture on your website. It's underwhelming. I'm disappointed.
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 18, 2019
Thank you for your feedback Cyndi - we truly appreciate it. We will be contacting you today so that we can discuss your concerns over the phone.
Many thanks,
Zoe
Many thanks,
Zoe
Reviewed By:
Alison Pugmire
Alison Pugmire
Mar 14, 2019
The flowers and balloon and wonderful. However, I paid for "Crunch", the $25 dinosaur, and "Tremor", the $15 dinosaur was delivered. Can I get a $10 credit back on my credit card?
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 14, 2019
Alison, We are so sorry to hear the wrong plush animal was delivered! We are glad you let us know and happy we got to talk to you regarding this error.
A credit will be posted on your account.
Please let us know if there is anything else we can do for you.
A credit will be posted on your account.
Please let us know if there is anything else we can do for you.
Reviewed By:
Howar Kite
Howar Kite
Mar 12, 2019
I was very dissappointed in this order. It was not what I talked about with the order desk. It did not meet expectations. I did talk Zoe about my disappointment on several of the last orders. She did send out an arrangement that was suitable. Frankly
Responded To By:
Zoe / Manager
Zoe / Manager
Mar 12, 2019
It was great talking to you Howard and I am very happy that you were ultimately pleased with the arrangement after it was corrected.
Thank you for taking the time to call us and we look forward to helping you again in the future.
Thank you for taking the time to call us and we look forward to helping you again in the future.
Reviewed By:
Laura
Laura
Feb 18, 2019
Way smaller than the photo you have on your websit! Please add more nice flowers and remove the excessive non-flower fillers. I'm Very disappointed
Reviewed By:
Lauren Petrozziello
Lauren Petrozziello
Feb 18, 2019
The flowers are beautiful, however, unfortunately they were never received by my friend...
Reviewed By:
eriQ
eriQ
Feb 17, 2019
The flowers look really great. My issue was with delivery. Believe me, I know it's not gueanteed. But to call at 8am and then the flowers get to my wife's work literally minutes before she leaves work nearly defeated the entire purpose. Her office is lite
Reviewed By:
Edward Yurco
Edward Yurco
Feb 15, 2019
When the order was placed on 2/13, I was told that there would be no issue with the flowers being delivered during the day on on 2/14. The flowers were not delivered until 830PM on 2/14, completely defeating the purpose of ordering them for delivery.
Reviewed By:
celsa rodriguez
celsa rodriguez
Jan 11, 2019
Not your best effort.
Reviewed By:
Mary Johnson
Mary Johnson
Dec 12, 2018
these are not the flowers I ordered...I ordered from the email you sent me and the container was different and I really don't like that thing sticking up in the back.....this is the first time I have not been happy with my orders from you
Responded To By:
Zoe / Manager
Zoe / Manager
Dec 12, 2018
Good morning Mary - we are so sorry about this! We are correcting this immediately and will email you a new photo.
Many thanks,
Zoe
Many thanks,
Zoe
Reviewed By:
Sid Diamond
Sid Diamond
Dec 4, 2018
What you sent does not look like what you advertised Holiday Planter Look at the two photos side by side and I am not happy with your Holiday Planter!
Reviewed By:
howard kite
howard kite
Oct 29, 2018
When I received this picture, I was very disappointed. In the past for less money, you sent out nicer arrangements. I did call and adjustments were made. The new arrangements was much better.
Reviewed By:
Gerry Waldron
Gerry Waldron
Oct 2, 2018
Very disappointed in the process and the delivery. Included a mylar balloon and did not see or could not locate where you select the 'wording options' for the balloon you want included.Had to contact AA a second time to see what they offer and select.The
Responded To By:
Zoe / Manager
Zoe / Manager
Oct 2, 2018
Thank you so much for your feedback Gerry! We are very sorry to hear you were disappointed with our service. We have attempted to reach you so we can discuss how we can make this right so we look forward to hearing back from you.
Best,
Zoe
Best,
Zoe
Reviewed By:
tony oliva
tony oliva
Sep 19, 2018
never delivered contacted Ashland Addison and they did credit but I lost the opportunity I was looking for with the delivery of flowers. While not earth shattering I was disappointed in the service and will look elsewhere in the future.
Reviewed By:
Yerani Keshishyan
Yerani Keshishyan
Sep 18, 2018
I asked for pink and white color theme While this is nice it is not what I requested
Reviewed By:
Joanne
Joanne
Sep 14, 2018
I am disappointed in the arrangement. It really doesn't look like the one I ordered. The one on your web site was much brighter and fall looking.
Reviewed By:
Donna - Leopardo
Donna - Leopardo
Sep 11, 2018
Was a bit disappointed this time by the arrangement. The shape and extremely bright roses for the funeral service.
Reviewed By:
Robert Hohenadel
Robert Hohenadel
Sep 8, 2018
Where are the cristhatiums.needs more color
Reviewed By:
Linda
Linda
Sep 7, 2018
I was very disappointed in the arrangement. The flowers we cheap carnations and I spent 175.00 for such a cheap looking arrangement. I will never order from here again.
Reviewed By:
Suzanne Kawaguchi
Suzanne Kawaguchi
Sep 5, 2018
I am very disappointed. When you first open your website you ask what occasion and I selected. BABY/the most popular arrangement was the one I selected but by looking at these flowers you never know this was for someone who had a baby "BOY". Good thing I
Responded To By:
Zoe / Manager
Zoe / Manager
Sep 5, 2018
Thank you for your feedback Suzanne! We are going to call you and explain further. The cookies you ordered arrive from Dinkel's, a local bakery. Their signature box is pink. We unfortunately ... More
Thank you for your feedback Suzanne! We are going to call you and explain further. The cookies you ordered arrive from Dinkel's, a local bakery. Their signature box is pink. We unfortunately are not able to repackage their product. Please rest assured that the entire gift arrived wrapped together and was overall a very nice presentation.
We are truly sorry you were disappointed with your experience and will be calling you to discuss.
Thank you!
Zoe
Less
We are truly sorry you were disappointed with your experience and will be calling you to discuss.
Thank you!
Zoe
Less
Reviewed By:
Ann Kerrins
Ann Kerrins
Aug 28, 2018
This is the ugliest arrangement I have ever seen. It is nothing like what was ordered. Please cancel this delivery immediately. I would be embarrassed. I I would not accept this at any price. I am a longtime customer. I am extremely disappointed.
Responded To By:
Chris / Manager
Chris / Manager
Aug 28, 2018
Thank you for your feedback Ann! We are glad we had the opportunity to talk to you. As promised, we are designing this arrangement to your liking.
We appreciate your business!
Best,
Zoe
We appreciate your business!
Best,
Zoe
Reviewed By:
J. B.
J. B.
Aug 27, 2018
Very disappointed that this picture that Ashland Addison sent me of the arrangement that they made does not look anything like what was pictured on their website. I was very disappointed. Looks like half the flowers were missing from the arrangement and
Responded To By:
Zoe / Manager
Zoe / Manager
Aug 27, 2018
We are so very sorry to hear this but do thank you for your feedback! We are happy we got to talk to you today and really appreciate the opportunity to make it right. We value and appreciate your business and look forward to serving you in the future.
Best,
Zoe
Best,
Zoe
