Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33386 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,010
|
89.89% |
| 4 Star ★★★★☆ |
1,559
|
4.67% |
| 3 Star ★★★☆☆ |
782
|
2.34% |
| 2 Star ★★☆☆☆ |
489
|
1.46% |
| 1 Star ★☆☆☆☆ |
546
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Margaret Micek
Margaret Micek
Jun 29, 2018
very disappointed, there are nothing like the picture. Not happy at all with these.
Responded To By:
Zoe / Manager
Zoe / Manager
Jun 29, 2018
Thank you so much for your feedback Margaret! We are calling you right now. We will be designing a new arrangement and will email you a new picture.
Thank you again!
Thank you again!
Reviewed By:
Nancy L. Stromayer
Nancy L. Stromayer
Jun 25, 2018
I will not pay 150.00 for this flower bouquet! I NEVER received confirmation of the delivery! I Saw the Dilan's at an important business engagement this evening and they never made mention of having received any flowers. I was referred to you by
Responded To By:
Jun 25, 2018
Thank you for your feedback Nancy, although we are sorry to hear you are disappointed in our services.
We left you a message last week and have been waiting to hear from you since. We are truly ... More
We left you a message last week and have been waiting to hear from you since. We are truly ... More
Thank you for your feedback Nancy, although we are sorry to hear you are disappointed in our services.
We left you a message last week and have been waiting to hear from you since. We are truly sorry to hear your recipients did not receive the package we delivered. Please know we have every best intention in successfully completely every order. Our drivers use their best judgment before leaving a package outside and we also accept full responsibility if anything happens to that package so, as I mentioned to you on the phone, we would never charge you for something that was not received.
Since we did not hear back from you this past week, we issued a full credit on Friday so it may take a day or so to appear.
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We left you a message last week and have been waiting to hear from you since. We are truly sorry to hear your recipients did not receive the package we delivered. Please know we have every best intention in successfully completely every order. Our drivers use their best judgment before leaving a package outside and we also accept full responsibility if anything happens to that package so, as I mentioned to you on the phone, we would never charge you for something that was not received.
Since we did not hear back from you this past week, we issued a full credit on Friday so it may take a day or so to appear.
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Reviewed By:
Mandy
Mandy
Jun 12, 2018
Very disappointed. You have always done a great job in the past but this is ugly with no effort put forth. I am am embarrassed.
Reviewed By:
linda frieling
linda frieling
May 26, 2018
I ordered a pink arraignment not yellow and blue. Rather disappointed.
Reviewed By:
Doris Gothard
Doris Gothard
May 19, 2018
Re: Permy phone call directly today to order a beautiful $65 arrangement for Pastor Michael Horton. Words cannot express that - I am extremely disappointed with the size and height of this flower arrangement. It looks like a $39.99 arrangement which I saw
Responded To By:
Zoe / Manager
Zoe / Manager
May 19, 2018
We are so very sorry to hear you are disappointed with this design. We are contacting you so that we can discuss a resolution.
Thank you for letting us know Doris!
Thank you for letting us know Doris!
Reviewed By:
Robert Driscoll
Robert Driscoll
May 15, 2018
On Sunday, I replied to the "see your flowers" email I received, but haven't heard back. I included a picture as well. The flowers I sent to my mom for Mother's Day were wilted upon arrival (particularly the greens). She tried watering them but they never
Responded To By:
Zoe / Manager
Zoe / Manager
May 15, 2018
Thank you for your feedback Robert! We are truly sorry to hear the dish garden you received was not up to our standards. Please know, we stand by our product and we will be contacting you to make arr... More
Thank you for your feedback Robert! We are truly sorry to hear the dish garden you received was not up to our standards. Please know, we stand by our product and we will be contacting you to make arrangements for a new one to be sent.
Once again, thank you for you letting us know!
Best,
Zoe
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Once again, thank you for you letting us know!
Best,
Zoe
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Reviewed By:
Tim
Tim
May 14, 2018
Very disappointed that my wife did not get the order until nearly 2:30PM on a Friday, which meant there was practically no time for her to enjoy them in her office. The excuse given by the AAF representative was very inadequate.
Reviewed By:
Mike Sachs
Mike Sachs
May 10, 2018
Completely disappointed. 54 roses of assorted colors at a cost of almost $350, and only four colors. I was told of over 10 colors at the time of ordering. After faithfully using A/A and singing your praises this arrangement was a total letdown. I would
Responded To By:
Chris / Manager
Chris / Manager
May 10, 2018
We are so very sorry to hear you are disappointed! Please know that we truly value your business and want you to be entirely pleased with our product.
We are calling you right now and hope you give us the opportunity to make it right.
We are calling you right now and hope you give us the opportunity to make it right.
Reviewed By:
Rose Bishop
Rose Bishop
Apr 30, 2018
The arrangement looked horrible. In all of the years that I have used your company this was by far the worst arrangement. I upgraded from another arrangement, but this was cockeyed and crazy looking. The recipient was grateful, but talked of replantin
Responded To By:
Chris / Manager
Chris / Manager
Apr 30, 2018
Dear Rose, Thank for sharing your feedback! We are truly sorry to hear you were not pleased with the dish garden we designed but are very happy and grateful you have given us the opportunity to make it right.
We appreciate your business and look forward to helping you again in the future.
We appreciate your business and look forward to helping you again in the future.
Reviewed By:
Lori D.
Lori D.
Apr 27, 2018
The flowers were sparse especially in the center.
Reviewed By:
Danielle Ledbetter
Danielle Ledbetter
Mar 26, 2018
The flowers were great, everything was great, they were unable to deliver to the nurses at Loyola (my fault I didn't have enough Information). So I had them sent to my easily confused Grandma. I made sure to tell them they NEEDED to change the card, g
Reviewed By:
Elizabeth
Elizabeth
Mar 21, 2018
This is NOT at all what I requested. I asked for pinks/greens/white. I suppose it meets the "happy, spring" request. But not remotely close to the colors. Quite disappointed.
Reviewed By:
Tom Baldonieri
Tom Baldonieri
Mar 18, 2018
I was disappointed. They do not look like the ad.
Reviewed By:
Rich Lauric
Rich Lauric
Mar 17, 2018
Overdone
Reviewed By:
Dan W
Dan W
Mar 10, 2018
You lost me as a 10+ year customer. Failure on the part of your delivery driver 2x for Valentine's Day, then wife's birthday. This order when I was called by a rep to inform me of the failure to execute; eventually hung up on me in lieu of helping. I call
Reviewed By:
Camille/Newsweb
Camille/Newsweb
Mar 5, 2018
Where are the white flowers?!
Reviewed By:
Doreen Johnson
Doreen Johnson
Feb 16, 2018
This is terrible. We send flowers for a special occasion. I specifically told the person on the phone that we wanted an UPSCALE arrangement, which I upgraded from a $79.99 arrangement to $125.00 + $12.50 shipping. Are they serious? This is terrible.
Responded To By:
Feb 16, 2018
Doreen, we are so glad we got to talk to you on the phone this morning! As promised, your arrangement is being re-designed.
Please accept our apologies, once again!
Thank you!
Please accept our apologies, once again!
Thank you!
Reviewed By:
James
James
Feb 15, 2018
I am disappointed that the flowers are in a vase. The picture and description online stated and showed the floral arrangement in a smiley face mug. I would not have chosen this arrangement if this was the case.
Responded To By:
Chris / Manager
Chris / Manager
Feb 15, 2018
We are so very sorry about what happened with your order James! We are glad we got to talk to you on the phone. As mentioned, a full credit will be issued. We appreciate your business and do hope you trust in our services in the future.
Best,
Zoe
Best,
Zoe
Reviewed By:
Justyn
Justyn
Feb 15, 2018
Flowers NEVER showed up. I received a call this morning stating that you couldn't deliver to a business because your trucks left and it had to be residential. It's after 6 and still nothing. I'll be contacting for a refund.
Responded To By:
Chris / Manager
Chris / Manager
Feb 14, 2018
Thank you for your review Justyn! As per your instructions we scheduled to deliver this package after 4pm today. We are glad we were able to talk to you over the phone and rectify this.
Happy Valentine's Day!
Happy Valentine's Day!
Reviewed By:
Marcela Orr
Marcela Orr
Jan 31, 2018
Sorry, this arrangement is tasteless..... the purple flowers look like sticks and don't belong in this vase. Very, very disappointed!!! MO
Reviewed By:
Sudhir
Sudhir
Jan 27, 2018
Not very colorful or uplifting. Very disappointed.
Responded To By:
Chris / Manager
Chris / Manager
Jan 27, 2018
Thank you for your feedback! We have been attempting to contact you so that we may discuss the arrangement you selected and possibly design something different and brighter for you. The arrangement ... More
Thank you for your feedback! We have been attempting to contact you so that we may discuss the arrangement you selected and possibly design something different and brighter for you. The arrangement has not yet been delivered so we are happy to design a different arrangement for you.
Many thanks!
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Many thanks!
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Reviewed By:
Donna Makowski
Donna Makowski
Jan 24, 2018
I had a different vision of the flowers not a paper cut out. Very disappointed.
Reviewed By:
John Savage
John Savage
Jan 18, 2018
I don't see any roses, the one I ordered had a few roses and the agent I spoke with confirmed that. This does not look like the larger $90 version either. Very disappointed. This looks very cheap....
Reviewed By:
Lidia Ehrman
Lidia Ehrman
Jan 14, 2018
I place 2 orders of mix flowers not a dozen roses. The first order was ok but this one is not.
Reviewed By:
Mel
Mel
Dec 30, 2017
disappointed that Arrangement was not as vibrant as the picture on website
