Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33981 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,562
|
89.94% |
| 4 Star ★★★★☆ |
1,574
|
4.63% |
| 3 Star ★★★☆☆ |
794
|
2.34% |
| 2 Star ★★☆☆☆ |
494
|
1.45% |
| 1 Star ★☆☆☆☆ |
557
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Robert Hohenadel
Robert Hohenadel
Sep 8, 2018
Where are the cristhatiums.needs more color
Reviewed By:
Linda
Linda
Sep 7, 2018
I was very disappointed in the arrangement. The flowers we cheap carnations and I spent 175.00 for such a cheap looking arrangement. I will never order from here again.
Reviewed By:
Suzanne Kawaguchi
Suzanne Kawaguchi
Sep 5, 2018
I am very disappointed. When you first open your website you ask what occasion and I selected. BABY/the most popular arrangement was the one I selected but by looking at these flowers you never know this was for someone who had a baby "BOY". Good thing I
Responded To By:
Zoe / Manager
Zoe / Manager
Sep 5, 2018
Thank you for your feedback Suzanne! We are going to call you and explain further. The cookies you ordered arrive from Dinkel's, a local bakery. Their signature box is pink. We unfortunately ... More
Thank you for your feedback Suzanne! We are going to call you and explain further. The cookies you ordered arrive from Dinkel's, a local bakery. Their signature box is pink. We unfortunately are not able to repackage their product. Please rest assured that the entire gift arrived wrapped together and was overall a very nice presentation.
We are truly sorry you were disappointed with your experience and will be calling you to discuss.
Thank you!
Zoe
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We are truly sorry you were disappointed with your experience and will be calling you to discuss.
Thank you!
Zoe
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Reviewed By:
Ann Kerrins
Ann Kerrins
Aug 28, 2018
This is the ugliest arrangement I have ever seen. It is nothing like what was ordered. Please cancel this delivery immediately. I would be embarrassed. I I would not accept this at any price. I am a longtime customer. I am extremely disappointed.
Responded To By:
Chris / Manager
Chris / Manager
Aug 28, 2018
Thank you for your feedback Ann! We are glad we had the opportunity to talk to you. As promised, we are designing this arrangement to your liking.
We appreciate your business!
Best,
Zoe
We appreciate your business!
Best,
Zoe
Reviewed By:
J. B.
J. B.
Aug 27, 2018
Very disappointed that this picture that Ashland Addison sent me of the arrangement that they made does not look anything like what was pictured on their website. I was very disappointed. Looks like half the flowers were missing from the arrangement and
Responded To By:
Zoe / Manager
Zoe / Manager
Aug 27, 2018
We are so very sorry to hear this but do thank you for your feedback! We are happy we got to talk to you today and really appreciate the opportunity to make it right. We value and appreciate your business and look forward to serving you in the future.
Best,
Zoe
Best,
Zoe
Reviewed By:
Mike
Mike
Aug 22, 2018
When I ordered these over the phone I explained that it was for a male. The lady over the phone said she would put some manly colors in there like blue. I said thats great because I'm a Chicago police officer and blue is our color. I see a lot of yellow a
Reviewed By:
Kathleen Ford Lyons
Kathleen Ford Lyons
Aug 14, 2018
Does not match at all what I ordered. If I had seen this first, I would have shopped elsewhere. Blue - aqua - yellow - pastels? Would not give one star.
Reviewed By:
Janet from Proviso
Janet from Proviso
Aug 6, 2018
We do a lot of business with you. I am very disappointed in how this arrangement turned out. Looks sickly and bare. I'm actually embarassed that this was sent. :o(
Reviewed By:
Mary Ann Daly
Mary Ann Daly
Aug 4, 2018
Can't see them. Horrible picture and they look really smal
Reviewed By:
Jeff Filippelli
Jeff Filippelli
Jul 28, 2018
disappointing.
Reviewed By:
Ana
Ana
Jul 12, 2018
Way too expensive and way too small.
Responded To By:
Zoe / Manager
Zoe / Manager
Jul 13, 2018
Hi Ana, Once again we are sorry about the miscommunication with the size of arrangement you were looking for.
We are glad we were able to come to a resolution.
Best,
Zoe
We are glad we were able to come to a resolution.
Best,
Zoe
Reviewed By:
Margaret Micek
Margaret Micek
Jun 29, 2018
very disappointed, there are nothing like the picture. Not happy at all with these.
Responded To By:
Zoe / Manager
Zoe / Manager
Jun 29, 2018
Thank you so much for your feedback Margaret! We are calling you right now. We will be designing a new arrangement and will email you a new picture.
Thank you again!
Thank you again!
Reviewed By:
Nancy L. Stromayer
Nancy L. Stromayer
Jun 25, 2018
I will not pay 150.00 for this flower bouquet! I NEVER received confirmation of the delivery! I Saw the Dilan's at an important business engagement this evening and they never made mention of having received any flowers. I was referred to you by
Responded To By:
Jun 25, 2018
Thank you for your feedback Nancy, although we are sorry to hear you are disappointed in our services.
We left you a message last week and have been waiting to hear from you since. We are truly ... More
We left you a message last week and have been waiting to hear from you since. We are truly ... More
Thank you for your feedback Nancy, although we are sorry to hear you are disappointed in our services.
We left you a message last week and have been waiting to hear from you since. We are truly sorry to hear your recipients did not receive the package we delivered. Please know we have every best intention in successfully completely every order. Our drivers use their best judgment before leaving a package outside and we also accept full responsibility if anything happens to that package so, as I mentioned to you on the phone, we would never charge you for something that was not received.
Since we did not hear back from you this past week, we issued a full credit on Friday so it may take a day or so to appear.
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We left you a message last week and have been waiting to hear from you since. We are truly sorry to hear your recipients did not receive the package we delivered. Please know we have every best intention in successfully completely every order. Our drivers use their best judgment before leaving a package outside and we also accept full responsibility if anything happens to that package so, as I mentioned to you on the phone, we would never charge you for something that was not received.
Since we did not hear back from you this past week, we issued a full credit on Friday so it may take a day or so to appear.
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Reviewed By:
Mandy
Mandy
Jun 12, 2018
Very disappointed. You have always done a great job in the past but this is ugly with no effort put forth. I am am embarrassed.
Reviewed By:
linda frieling
linda frieling
May 26, 2018
I ordered a pink arraignment not yellow and blue. Rather disappointed.
Reviewed By:
Doris Gothard
Doris Gothard
May 19, 2018
Re: Permy phone call directly today to order a beautiful $65 arrangement for Pastor Michael Horton. Words cannot express that - I am extremely disappointed with the size and height of this flower arrangement. It looks like a $39.99 arrangement which I saw
Responded To By:
Zoe / Manager
Zoe / Manager
May 19, 2018
We are so very sorry to hear you are disappointed with this design. We are contacting you so that we can discuss a resolution.
Thank you for letting us know Doris!
Thank you for letting us know Doris!
Reviewed By:
Robert Driscoll
Robert Driscoll
May 15, 2018
On Sunday, I replied to the "see your flowers" email I received, but haven't heard back. I included a picture as well. The flowers I sent to my mom for Mother's Day were wilted upon arrival (particularly the greens). She tried watering them but they never
Responded To By:
Zoe / Manager
Zoe / Manager
May 15, 2018
Thank you for your feedback Robert! We are truly sorry to hear the dish garden you received was not up to our standards. Please know, we stand by our product and we will be contacting you to make arr... More
Thank you for your feedback Robert! We are truly sorry to hear the dish garden you received was not up to our standards. Please know, we stand by our product and we will be contacting you to make arrangements for a new one to be sent.
Once again, thank you for you letting us know!
Best,
Zoe
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Once again, thank you for you letting us know!
Best,
Zoe
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Reviewed By:
Tim
Tim
May 14, 2018
Very disappointed that my wife did not get the order until nearly 2:30PM on a Friday, which meant there was practically no time for her to enjoy them in her office. The excuse given by the AAF representative was very inadequate.
Reviewed By:
Mike Sachs
Mike Sachs
May 10, 2018
Completely disappointed. 54 roses of assorted colors at a cost of almost $350, and only four colors. I was told of over 10 colors at the time of ordering. After faithfully using A/A and singing your praises this arrangement was a total letdown. I would
Responded To By:
Chris / Manager
Chris / Manager
May 10, 2018
We are so very sorry to hear you are disappointed! Please know that we truly value your business and want you to be entirely pleased with our product.
We are calling you right now and hope you give us the opportunity to make it right.
We are calling you right now and hope you give us the opportunity to make it right.
Reviewed By:
Rose Bishop
Rose Bishop
Apr 30, 2018
The arrangement looked horrible. In all of the years that I have used your company this was by far the worst arrangement. I upgraded from another arrangement, but this was cockeyed and crazy looking. The recipient was grateful, but talked of replantin
Responded To By:
Chris / Manager
Chris / Manager
Apr 30, 2018
Dear Rose, Thank for sharing your feedback! We are truly sorry to hear you were not pleased with the dish garden we designed but are very happy and grateful you have given us the opportunity to make it right.
We appreciate your business and look forward to helping you again in the future.
We appreciate your business and look forward to helping you again in the future.
Reviewed By:
Lori D.
Lori D.
Apr 27, 2018
The flowers were sparse especially in the center.
Reviewed By:
Danielle Ledbetter
Danielle Ledbetter
Mar 26, 2018
The flowers were great, everything was great, they were unable to deliver to the nurses at Loyola (my fault I didn't have enough Information). So I had them sent to my easily confused Grandma. I made sure to tell them they NEEDED to change the card, g
Reviewed By:
Elizabeth
Elizabeth
Mar 21, 2018
This is NOT at all what I requested. I asked for pinks/greens/white. I suppose it meets the "happy, spring" request. But not remotely close to the colors. Quite disappointed.
Reviewed By:
Tom Baldonieri
Tom Baldonieri
Mar 18, 2018
I was disappointed. They do not look like the ad.
Reviewed By:
Rich Lauric
Rich Lauric
Mar 17, 2018
Overdone
