Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
Like us on Facebook.
Total reviews: 33981 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,562
|
89.94% |
| 4 Star ★★★★☆ |
1,574
|
4.63% |
| 3 Star ★★★☆☆ |
794
|
2.34% |
| 2 Star ★★☆☆☆ |
494
|
1.45% |
| 1 Star ★☆☆☆☆ |
557
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Dan W
Dan W
Mar 10, 2018
You lost me as a 10+ year customer. Failure on the part of your delivery driver 2x for Valentine's Day, then wife's birthday. This order when I was called by a rep to inform me of the failure to execute; eventually hung up on me in lieu of helping. I call
Reviewed By:
Camille/Newsweb
Camille/Newsweb
Mar 5, 2018
Where are the white flowers?!
Reviewed By:
Doreen Johnson
Doreen Johnson
Feb 16, 2018
This is terrible. We send flowers for a special occasion. I specifically told the person on the phone that we wanted an UPSCALE arrangement, which I upgraded from a $79.99 arrangement to $125.00 + $12.50 shipping. Are they serious? This is terrible.
Responded To By:
Feb 16, 2018
Doreen, we are so glad we got to talk to you on the phone this morning! As promised, your arrangement is being re-designed.
Please accept our apologies, once again!
Thank you!
Please accept our apologies, once again!
Thank you!
Reviewed By:
James
James
Feb 15, 2018
I am disappointed that the flowers are in a vase. The picture and description online stated and showed the floral arrangement in a smiley face mug. I would not have chosen this arrangement if this was the case.
Responded To By:
Chris / Manager
Chris / Manager
Feb 15, 2018
We are so very sorry about what happened with your order James! We are glad we got to talk to you on the phone. As mentioned, a full credit will be issued. We appreciate your business and do hope you trust in our services in the future.
Best,
Zoe
Best,
Zoe
Reviewed By:
Justyn
Justyn
Feb 15, 2018
Flowers NEVER showed up. I received a call this morning stating that you couldn't deliver to a business because your trucks left and it had to be residential. It's after 6 and still nothing. I'll be contacting for a refund.
Responded To By:
Chris / Manager
Chris / Manager
Feb 14, 2018
Thank you for your review Justyn! As per your instructions we scheduled to deliver this package after 4pm today. We are glad we were able to talk to you over the phone and rectify this.
Happy Valentine's Day!
Happy Valentine's Day!
Reviewed By:
Marcela Orr
Marcela Orr
Jan 31, 2018
Sorry, this arrangement is tasteless..... the purple flowers look like sticks and don't belong in this vase. Very, very disappointed!!! MO
Reviewed By:
Sudhir
Sudhir
Jan 27, 2018
Not very colorful or uplifting. Very disappointed.
Responded To By:
Chris / Manager
Chris / Manager
Jan 27, 2018
Thank you for your feedback! We have been attempting to contact you so that we may discuss the arrangement you selected and possibly design something different and brighter for you. The arrangement ... More
Thank you for your feedback! We have been attempting to contact you so that we may discuss the arrangement you selected and possibly design something different and brighter for you. The arrangement has not yet been delivered so we are happy to design a different arrangement for you.
Many thanks!
Less
Many thanks!
Less
Reviewed By:
Donna Makowski
Donna Makowski
Jan 24, 2018
I had a different vision of the flowers not a paper cut out. Very disappointed.
Reviewed By:
John Savage
John Savage
Jan 18, 2018
I don't see any roses, the one I ordered had a few roses and the agent I spoke with confirmed that. This does not look like the larger $90 version either. Very disappointed. This looks very cheap....
Reviewed By:
Lidia Ehrman
Lidia Ehrman
Jan 14, 2018
I place 2 orders of mix flowers not a dozen roses. The first order was ok but this one is not.
Reviewed By:
Mel
Mel
Dec 30, 2017
disappointed that Arrangement was not as vibrant as the picture on website
Reviewed By:
Monckton
Monckton
Dec 27, 2017
I don't think it looks gourmet
Reviewed By:
Tina Duca
Tina Duca
Dec 27, 2017
Over priced, wasn't as nice in person as the picture that was sent on my email
Reviewed By:
JRF
JRF
Dec 16, 2017
I asked you to replicate the large version of Garden of Grandeur» Holiday arrangement that I saw on 1-800-FLOWERS website. What you made is OK, but not great. Your version has a lot more of the Christmas greens than I expected it to have. I thought it wou
Responded To By:
Chris / Manager
Chris / Manager
Dec 16, 2017
Thank you for your feedback! We apologize for the way this picture was taken and sent. We have added a few more white flowers and are sending you a new picture. We really hope you like it!
Thank you!
Thank you!
Reviewed By:
Debby Visus
Debby Visus
Dec 14, 2017
It looks like the flowers were crammed into a bowel that is too small. I am very disappointed. It does not look like a $100 arrangement. Terrible.
Reviewed By:
Balaji Subramanian
Balaji Subramanian
Dec 11, 2017
Very disappointed with this delivery - can't believe these flowers cost $150. They looked underwhelming upon delivery and have fallen apart by day 3-4, we can send you a picture. Prior deliveries for my wife have been great in the summer / spring. Your wi
Reviewed By:
Douglas Hoffman
Douglas Hoffman
Dec 10, 2017
The flowers were beautiful when delivered. However, they began to wilt within 24 hours and they had plenty of water. The greens and dark purple roses seemed to be most affected. Some of the darker flowers (that are not roses) also were affected. They
Reviewed By:
Camille/Newsweb
Camille/Newsweb
Nov 30, 2017
I have to say I am disappointed in these arrangements. The Rose Quartz looks NOTHING like the picture on line. BIG disappointment.
Responded To By:
Chris / Manager
Chris / Manager
Nov 30, 2017
Thank you for your feedback Camille! We are happy we got to talk to you regarding your arrangements. As mentioned on the phone we are re-designing both arrangements for you and will send you new pictures.
Thank you again!
Thank you again!
Reviewed By:
n. saltiel
n. saltiel
Nov 29, 2017
Very disappointed. Not up to design level of prior years.
Reviewed By:
John Szpila
John Szpila
Nov 25, 2017
I was so disappointed with this arrangement as it looked nothing like the photo of the arrangement I purchased. When I went to the Women's hospital location to pick up my arrangement on Nov 22nd I told the lady there that it was not acceptable. She was ve
Reviewed By:
Raffaella Caputi
Raffaella Caputi
Nov 23, 2017
Unfortunately I am disappointed in the arrangement. I am looking at side-by-side pictures of what I ordered and what was sent. For one the picture on the website is bright and festive (reason I chose it), and while I understand substitutions may be made,
Reviewed By:
Mary Gallo
Mary Gallo
Nov 22, 2017
I am really disappointed. I don't think these look worth $100 or even $20.00 This is not at all what I expected and won't order from here again.
Responded To By:
Chris / Manager
Chris / Manager
Nov 22, 2017
Mary, we are so happy we got to talk to you right away on the phone! Thank you once again for your feedback. As discussed, we are re-designing your arrangement and will email you a new picture. Thank you again!
Reviewed By:
Disappointed
Disappointed
Nov 17, 2017
Disappointing - dark, dreary, dull arrangement. Does not look like the picture. The picture shows bright, cheerful flowers. I won't order these again.
Responded To By:
Chris / Manager
Chris / Manager
Nov 17, 2017
Dear Margaret - thank you for your feedback! We are very saddened to hear you were not happy with this beautiful design but are glad we were able to talk to you over the phone. Thank you again!
Have a very Happy Thanksgiving!
Have a very Happy Thanksgiving!
Reviewed By:
Paula Steiner
Paula Steiner
Nov 15, 2017
I have ordered flowers from you for many years and have always been pleased with the artistry of your arrangements. However, yesterday was the second time in the last couple of months that I had significant issues with the timeliness of the delivery. I
Responded To By:
Chris / Manager
Chris / Manager
Nov 15, 2017
Thank you for your review Paula! Please accept our sincerest apologies for what happened with the delivery to Betty yesterday! We were sad to hear that the security desk would not accept the flowers ... More
Thank you for your review Paula! Please accept our sincerest apologies for what happened with the delivery to Betty yesterday! We were sad to hear that the security desk would not accept the flowers for her. Please know that we made a fresh arrangement successfully delivered the flowers to her this morning. We appreciate your business and are sorry about what happened so we have removed the delivery fee on your order. We truly hope you trust in our services and look forward to helping you in the future.
Less
Less
Reviewed By:
Doreen Johnson
Doreen Johnson
Nov 13, 2017
These flowers were for a funeral, we have no opportunity to re-do's. I explained this was for a very important employee with over 30 years with our company. I ordered white flowers to be elegant, for $100 + delivery. I'm horrified this is what was deli
