Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33633 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,237
|
89.90% |
| 4 Star ★★★★☆ |
1,566
|
4.66% |
| 3 Star ★★★☆☆ |
789
|
2.35% |
| 2 Star ★★☆☆☆ |
490
|
1.46% |
| 1 Star ★☆☆☆☆ |
551
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
E. S.
E. S.
Oct 5, 2017
My order was a disaster. They did not deliver what I ordered--they sent something completely different. This was not the first time it has happened with this company.
Responded To By:
Chris / Manager
Chris / Manager
Oct 5, 2017
Ellen, we are so very sorry for what happened with your order! As per our phone conversation all charges have been canceled and we are taking measures on our end to make sure an error like this never happens again. We truly do hope you trust in our services in the future!
Best,
Zoe
Best,
Zoe
Reviewed By:
Chris Sibrava
Chris Sibrava
Oct 3, 2017
Disappointed...not at all feminine nor cheery on a birthday. Further, the blue flowers appear to clash with the deep reddish-purple flowers. Not great.
Reviewed By:
LINDA AND JIM NOWAK
LINDA AND JIM NOWAK
Oct 1, 2017
OUR FAMILY AND MY PARENTS HAVE BEEN CUSTOMERS FOR MORE THAN 40 YEARS AND HAVE RECEIVED MANY AZALEAS OVER THE YEARS. SADLY MY ANNIVERSARY PLANT WAS NOT GOOD AT ALL. AFTER 2 DAYS ALOMST ALL THE LEAVES FELL OFF. THERE WAS ONE BUD AND THE REST NEVER OPENED. I
Reviewed By:
Darryl Ammons
Darryl Ammons
Sep 30, 2017
Is this a peace lily? Where is the lily?
Reviewed By:
Jane Fahey
Jane Fahey
Sep 5, 2017
The picture on your website showed pink roses with white lillies. That's what I wanted to send. I was disappointed That you sent white. You should have told me when I ordered. The birthday theme Was pink and white so the arrangement did Nothi
Reviewed By:
Joanna
Joanna
Sep 5, 2017
This arrangement you sent doesn't really look like the picture advertised on your website. I'm disappointed
Reviewed By:
callaghan
callaghan
Aug 30, 2017
Flowers arrived 2 hours late after numerous phone calls on our part trying to track them down. Also display was not as shown in original on line ad.
Responded To By:
Chris / Manager
Chris / Manager
Aug 30, 2017
Thank you for your review Mr. Callaghan! We are really sorry about your recent experience with our company! We have attempted to call you and look forward to hearing back from you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Mr. Clark
Mr. Clark
Aug 12, 2017
Vary disappointed with the special of the month not up to your standards this is the first time I was not happy with the flowers sent will stay away from specials.
Responded To By:
Chris / Manager
Chris / Manager
Aug 12, 2017
Thank you for your feedback Mr. Clark! Please accept our sincerest apologies! We are happy we got to talk to on the phone and thank you for the opportunity to make this right for you. A new arrangement will be delivered to your recipient as you requested.
Best,
Zoe
Best,
Zoe
Reviewed By:
Vincent Narea
Vincent Narea
Jul 31, 2017
Very disappointed with what was sent. I asked for Sunflowers and orange roses, primatily and there' only ONE daisy that looks like a sunflower. THERE ARE NO REAL SUNFLOWERS in this arrangement. and too many other filler flowers. and shocked that this c
Reviewed By:
Yolanda
Yolanda
Jul 29, 2017
DO NOT LOOK LIKE THE PICTURE THAT I ORDER!!!!
Reviewed By:
Laurie Hasten
Laurie Hasten
Jul 24, 2017
This does not look like $70 worth of flowers and much different than the photo I saw
Reviewed By:
George Pappas
George Pappas
Jul 24, 2017
Not a professionally run company. First they sent the wrong color flowers and then the size was a lot smaller than I asked for. When I call the company back to complain, it appeared that they did not even care about my concerns. One individual kept statin
Responded To By:
Chris / Manager
Chris / Manager
Jul 24, 2017
Thank you for your feedback Mr. Pappas! As per our phone conversation last week, we are terribly sorry for what happened with your order! We are further coaching our associates so this never occurs ... More
Thank you for your feedback Mr. Pappas! As per our phone conversation last week, we are terribly sorry for what happened with your order! We are further coaching our associates so this never occurs again. As promised last week, all charges on your order have been credited.
Once again, please accept our sincerest apologies.
Best,
Zoe
Less
Once again, please accept our sincerest apologies.
Best,
Zoe
Less
Reviewed By:
Dan
Dan
Jul 13, 2017
Asked twice now Were they delivered. No one in my family saw them!
Reviewed By:
adrienne
adrienne
Jul 11, 2017
actually, this is kind of a disappointment. it does not look like $50 worth of begonias.
Reviewed By:
Ben Neubeg
Ben Neubeg
Jun 27, 2017
Was hoping for something larger
Reviewed By:
Dennis Kosuth
Dennis Kosuth
Jun 25, 2017
I never got them to see what they looked like as they were delivered to the wrong address
Reviewed By:
James Sargent
James Sargent
Jun 23, 2017
The flowers were nice and ordering is always easy but very disappointed with the delivery. I placed my order at 8am and the flowers were not delivered until 3:55pm. I went to visit my friend that afternoon and the flowers barely beat me to her room
Responded To By:
Chris / Manager
Chris / Manager
Jun 23, 2017
Dear James - thank you for your feedback! We attempted to contact you and hope you receive our message. Please accept our apologies for delivering your flowers later in the day. We have removed the... More
Dear James - thank you for your feedback! We attempted to contact you and hope you receive our message. Please accept our apologies for delivering your flowers later in the day. We have removed the delivery fee from your order and will make sure this is not repeated. Please know we value your continued business and truly hope you trust in our services in the future.
Best,
Zoe
Less
Best,
Zoe
Less
Reviewed By:
Chris
Chris
Jun 22, 2017
Disappointing...no creativity...very generic
Reviewed By:
V. Plunkett
V. Plunkett
Jun 11, 2017
Very disappointed! I asked for a vase with a mix of colors, airy and cheerful. This is insignificant and lacks taste for the amount we spent. I hope you can stop this delivery and come up with something that says you're a qualified florist.
Reviewed By:
GLORIA
GLORIA
Jun 5, 2017
Not satisfied vase too short for Lily
Reviewed By:
Our Lady of Grace
Our Lady of Grace
May 30, 2017
Not happy with the arrangement. They were suppose to be for the Altar of a church and these are like something you hand out to a loved one.
Reviewed By:
Mary Bassett
Mary Bassett
May 22, 2017
Unfortunately this order was quite disappointing. The person who received the flowers informed us that within minutes of receiving them, petals fell off and that there was considerable browning on the roses... so much so that she had a pile of petals on h
Responded To By:
Chris / Manager
Chris / Manager
May 22, 2017
Dear Mary, thank you for your feedback! We are really sorry to hear that you were not please with the flowers we delivered on your behalf last week! We stand by our product 100% and had we known we ... More
Dear Mary, thank you for your feedback! We are really sorry to hear that you were not please with the flowers we delivered on your behalf last week! We stand by our product 100% and had we known we would have gladly replaced this arrangement right away with our apologies. We value your business and have issued a full credit on your account for this order. We do hope you trust in our services in the future.
Best,
Zoe
Less
Best,
Zoe
Less
Reviewed By:
Kathy egan
Kathy egan
May 18, 2017
Not fond of the colors you used
Responded To By:
Chris / Manager
Chris / Manager
May 18, 2017
Thank you for your feedback Kathy! We just left you a message letting you know we will be remaking your arrangement using more of a brighter assortment of colors. Please let us know if there is anything else we can do.
Best,
Zoe
Best,
Zoe
Reviewed By:
Walter Scott
Walter Scott
May 16, 2017
I've become very disappointed. I have been with Ash Add for well over a decade, probably two. Two of my last orders have been wrong. The last one I did call very last minute but was very clear about what I wanted. I've been doing outside plants for a whil
Reviewed By:
Isabel
Isabel
May 9, 2017
The flowers are not like the ones we picked in the picture. The ones from the picture were much more brighter and lively. The flowers look sad.
