Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33981 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,562
|
89.94% |
| 4 Star ★★★★☆ |
1,574
|
4.63% |
| 3 Star ★★★☆☆ |
794
|
2.34% |
| 2 Star ★★☆☆☆ |
494
|
1.45% |
| 1 Star ★☆☆☆☆ |
557
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
GLORIA
GLORIA
Jun 5, 2017
Not satisfied vase too short for Lily
Reviewed By:
Our Lady of Grace
Our Lady of Grace
May 30, 2017
Not happy with the arrangement. They were suppose to be for the Altar of a church and these are like something you hand out to a loved one.
Reviewed By:
Mary Bassett
Mary Bassett
May 22, 2017
Unfortunately this order was quite disappointing. The person who received the flowers informed us that within minutes of receiving them, petals fell off and that there was considerable browning on the roses... so much so that she had a pile of petals on h
Responded To By:
Chris / Manager
Chris / Manager
May 22, 2017
Dear Mary, thank you for your feedback! We are really sorry to hear that you were not please with the flowers we delivered on your behalf last week! We stand by our product 100% and had we known we ... More
Dear Mary, thank you for your feedback! We are really sorry to hear that you were not please with the flowers we delivered on your behalf last week! We stand by our product 100% and had we known we would have gladly replaced this arrangement right away with our apologies. We value your business and have issued a full credit on your account for this order. We do hope you trust in our services in the future.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
Kathy egan
Kathy egan
May 18, 2017
Not fond of the colors you used
Responded To By:
Chris / Manager
Chris / Manager
May 18, 2017
Thank you for your feedback Kathy! We just left you a message letting you know we will be remaking your arrangement using more of a brighter assortment of colors. Please let us know if there is anything else we can do.
Best,
Zoe
Best,
Zoe
Reviewed By:
Walter Scott
Walter Scott
May 16, 2017
I've become very disappointed. I have been with Ash Add for well over a decade, probably two. Two of my last orders have been wrong. The last one I did call very last minute but was very clear about what I wanted. I've been doing outside plants for a whil
Reviewed By:
Isabel
Isabel
May 9, 2017
The flowers are not like the ones we picked in the picture. The ones from the picture were much more brighter and lively. The flowers look sad.
Reviewed By:
Eileen Hughes
Eileen Hughes
May 3, 2017
I had ordered an arrangement of Gerber Daisies - and specified that no other flowers were to be added. The pictured arrangement includes roses and lilies which I did not want. The arrangement was being sent to a man which is why I wanted the Gerber Dais
Reviewed By:
Carol
Carol
Apr 29, 2017
Honestly the first one looked better.
Reviewed By:
Sharon G
Sharon G
Apr 28, 2017
Not happy with this look.
Reviewed By:
Maureen Beal
Maureen Beal
Apr 27, 2017
What are the red flowers? They were supposed to be fushia roses. That was my main request along with some orchids which I don't see.
Responded To By:
Chris / Manager
Chris / Manager
Apr 27, 2017
Hi Maureen - I am so happy we got to talk on the phone about your arrangement! The roses are actually hot pink as you requested. We apologize that this picture did not truly do this arrangement just... More
Hi Maureen - I am so happy we got to talk on the phone about your arrangement! The roses are actually hot pink as you requested. We apologize that this picture did not truly do this arrangement justice as it is absolutely gorgeous. Thank you for understanding! Your satisfaction is our main priority. Have a wonderful day!
Best,
Zoe
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Best,
Zoe
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Reviewed By:
Mary Witting
Mary Witting
Apr 25, 2017
The flowers do not look like the arrangement pictured on your website.
Reviewed By:
Girard
Girard
Apr 21, 2017
This is not what was discusssed
Reviewed By:
Dawn Cawley
Dawn Cawley
Apr 14, 2017
I am little disappointed since I ordered the fruit and goodie basket-SKU:BFM and there was no fruit in the basket that I can see.
Responded To By:
Chris / Manager
Chris / Manager
Apr 14, 2017
Dear Dawn - thank you so much for your feedback! It is hard to tell by this picture unfortunately but there was fruit included in the basket we sent to your recipients. We will also be calling you t... More
Dear Dawn - thank you so much for your feedback! It is hard to tell by this picture unfortunately but there was fruit included in the basket we sent to your recipients. We will also be calling you to make sure everything is okay but are pleased to hear your recipients are enjoying it.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
Jan
Jan
Apr 12, 2017
I was embarrassed when I saw this minuscule arrangement at my friend's home last night. I would never have selected it had I known it would be so tiny. I would like my money refunded as the value was not there!
Responded To By:
Chris / Manager
Chris / Manager
Apr 12, 2017
Dear Jan - thank you so much for your feedback! We are really sorry to hear you were disappointed with the arrangement. Our goal is for you to be completely satisfied and we apologize that was not a... More
Dear Jan - thank you so much for your feedback! We are really sorry to hear you were disappointed with the arrangement. Our goal is for you to be completely satisfied and we apologize that was not achieved. A full refund will be issued on your order as per your request.
We truly hope you trust in our services again in the future and look forward to helping you.
Best,
Zoe
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We truly hope you trust in our services again in the future and look forward to helping you.
Best,
Zoe
Less
Reviewed By:
MB
MB
Apr 11, 2017
The daisies look mistreated. It all looks like it was just mushed in the cup. No consideration seemed to be given. I'm not pleased at all.
Reviewed By:
Kholoud
Kholoud
Apr 10, 2017
The worst service ever. I ordered a specific design and they sent a completely different design, different color, different type of flowers and different arrangements. I called them and they said that they are sorry but the flower were not available!!!
Responded To By:
Chris / Manager
Chris / Manager
Apr 10, 2017
Dear Kholoud - thank you for your feedback! We are terribly sorry to hear how disappointed you are with our services. We try our very best to make sure all our customers are completely satisfied so ... More
Dear Kholoud - thank you for your feedback! We are terribly sorry to hear how disappointed you are with our services. We try our very best to make sure all our customers are completely satisfied so it saddens us to see that was not the case with your order. We are very glad we got to speak with you over the phone and appreciate you giving us the opportunity to make this right.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
Judith Stevenson
Judith Stevenson
Mar 22, 2017
Very disappointed in the arrangement, especially given the price. The above arrangement was the second one, because the first one was done so poorly. Would be hesitant to use Ashland Addison in the future.
Reviewed By:
Deborah P
Deborah P
Mar 21, 2017
18 tulips for $100 is outrageous. I believe there should have been far more tulips in the vase. the flowers are pretty but this should have been far less money. The blue bow does not relate to the flowers...it distracts from them.
Responded To By:
Chris / Manager
Chris / Manager
Mar 21, 2017
Dear Deborah - thank you for your feedback! We will be contacting you by phone as well but wanted to make sure you were aware that this arrangement was designed from all sides so you may not have bee... More
Dear Deborah - thank you for your feedback! We will be contacting you by phone as well but wanted to make sure you were aware that this arrangement was designed from all sides so you may not have been able to see from the picture that there were 45 tulips in this arrangement. We are sorry you were not please with the color of the ribbon used. We will call you as well and discuss what we can do over the phone. Thank you again! Zoe
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Reviewed By:
Matt Smith
Matt Smith
Mar 21, 2017
Unfortunately I bought these flowers on Thursday and they started getting brown within 24-48 hours. The lillies were beautiful at first but not sure if it was worth the money.
Responded To By:
Chris / Manager
Chris / Manager
Mar 21, 2017
Dear Matt - thank you for your feedback! We stand by our product so it saddens us to hear that the quality of your flowers was not up to our normal standards. We will be contacting you and requestin... More
Dear Matt - thank you for your feedback! We stand by our product so it saddens us to hear that the quality of your flowers was not up to our normal standards. We will be contacting you and requesting for you to give us the opportunity to replace your flowers. Thank you again for letting us know!
Best, Zoe
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Best, Zoe
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Reviewed By:
Nemeroff
Nemeroff
Mar 8, 2017
Website picture prettier another lily & some roses as far as I can see. This one has more greens than flowers. I would not have ordered it if you couldn't duplicate. Sorry to be a pain but it's not what I ordered. If I'm wrong, please let me know. This o
Reviewed By:
Rita Edidin
Rita Edidin
Mar 2, 2017
Disappointed, Tulips should be somewhat opened, not so closed and thin.... 😔
Responded To By:
Mar 2, 2017
Hello Rita,
Thank you for your review. We have called and left you a message to resolve this with you. We look forward to hearing from you.
Thank you for your review. We have called and left you a message to resolve this with you. We look forward to hearing from you.
Reviewed By:
Tim Rooney
Tim Rooney
Feb 27, 2017
Was a little disappointed in the flowers this time around. A few of them died the next day. My wife sent a note on Saturday.
Responded To By:
Chris / Manager
Chris / Manager
Feb 27, 2017
We are really sorry to hear this Tim! We will be calling you today with a request to allow us to send a new arrangement to your wife. Thank you for letting us know!
Best,
Zoe
Best,
Zoe
Reviewed By:
Paula
Paula
Feb 18, 2017
Terribly disappointed and frankly actually embarrased. I upgraded and ordered the large bowl and it was so small, doubt even 5 inches in diameter. Hardly an adequate tribute for a Wonderful Aunt. Also, several of the flowers wilted the very next day...
Responded To By:
Chris / Manager
Chris / Manager
Feb 18, 2017
Paula, thank you for your feedback. We are terribly sorry about what happened with the arrangement you ordered for our Aunt's service. We have left you a message and issued a credit. We look f... More
Paula, thank you for your feedback. We are terribly sorry about what happened with the arrangement you ordered for our Aunt's service. We have left you a message and issued a credit. We look forward to hearing back from you and hope you can trust in our services in the future.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
AAdamski
AAdamski
Feb 6, 2017
Disappointed not what the picture on the web looked like.
Reviewed By:
Joe
Joe
Feb 4, 2017
Doesn't seem to look much like what I'd ordered
