Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33387 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,011
|
89.89% |
| 4 Star ★★★★☆ |
1,559
|
4.67% |
| 3 Star ★★★☆☆ |
782
|
2.34% |
| 2 Star ★★☆☆☆ |
489
|
1.46% |
| 1 Star ★☆☆☆☆ |
546
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Girard
Girard
Apr 21, 2017
This is not what was discusssed
Reviewed By:
Dawn Cawley
Dawn Cawley
Apr 14, 2017
I am little disappointed since I ordered the fruit and goodie basket-SKU:BFM and there was no fruit in the basket that I can see.
Responded To By:
Chris / Manager
Chris / Manager
Apr 14, 2017
Dear Dawn - thank you so much for your feedback! It is hard to tell by this picture unfortunately but there was fruit included in the basket we sent to your recipients. We will also be calling you t... More
Dear Dawn - thank you so much for your feedback! It is hard to tell by this picture unfortunately but there was fruit included in the basket we sent to your recipients. We will also be calling you to make sure everything is okay but are pleased to hear your recipients are enjoying it.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
Jan
Jan
Apr 12, 2017
I was embarrassed when I saw this minuscule arrangement at my friend's home last night. I would never have selected it had I known it would be so tiny. I would like my money refunded as the value was not there!
Responded To By:
Chris / Manager
Chris / Manager
Apr 12, 2017
Dear Jan - thank you so much for your feedback! We are really sorry to hear you were disappointed with the arrangement. Our goal is for you to be completely satisfied and we apologize that was not a... More
Dear Jan - thank you so much for your feedback! We are really sorry to hear you were disappointed with the arrangement. Our goal is for you to be completely satisfied and we apologize that was not achieved. A full refund will be issued on your order as per your request.
We truly hope you trust in our services again in the future and look forward to helping you.
Best,
Zoe
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We truly hope you trust in our services again in the future and look forward to helping you.
Best,
Zoe
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Reviewed By:
MB
MB
Apr 11, 2017
The daisies look mistreated. It all looks like it was just mushed in the cup. No consideration seemed to be given. I'm not pleased at all.
Reviewed By:
Kholoud
Kholoud
Apr 10, 2017
The worst service ever. I ordered a specific design and they sent a completely different design, different color, different type of flowers and different arrangements. I called them and they said that they are sorry but the flower were not available!!!
Responded To By:
Chris / Manager
Chris / Manager
Apr 10, 2017
Dear Kholoud - thank you for your feedback! We are terribly sorry to hear how disappointed you are with our services. We try our very best to make sure all our customers are completely satisfied so ... More
Dear Kholoud - thank you for your feedback! We are terribly sorry to hear how disappointed you are with our services. We try our very best to make sure all our customers are completely satisfied so it saddens us to see that was not the case with your order. We are very glad we got to speak with you over the phone and appreciate you giving us the opportunity to make this right.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
Judith Stevenson
Judith Stevenson
Mar 22, 2017
Very disappointed in the arrangement, especially given the price. The above arrangement was the second one, because the first one was done so poorly. Would be hesitant to use Ashland Addison in the future.
Reviewed By:
Deborah P
Deborah P
Mar 21, 2017
18 tulips for $100 is outrageous. I believe there should have been far more tulips in the vase. the flowers are pretty but this should have been far less money. The blue bow does not relate to the flowers...it distracts from them.
Responded To By:
Chris / Manager
Chris / Manager
Mar 21, 2017
Dear Deborah - thank you for your feedback! We will be contacting you by phone as well but wanted to make sure you were aware that this arrangement was designed from all sides so you may not have bee... More
Dear Deborah - thank you for your feedback! We will be contacting you by phone as well but wanted to make sure you were aware that this arrangement was designed from all sides so you may not have been able to see from the picture that there were 45 tulips in this arrangement. We are sorry you were not please with the color of the ribbon used. We will call you as well and discuss what we can do over the phone. Thank you again! Zoe
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Reviewed By:
Matt Smith
Matt Smith
Mar 21, 2017
Unfortunately I bought these flowers on Thursday and they started getting brown within 24-48 hours. The lillies were beautiful at first but not sure if it was worth the money.
Responded To By:
Chris / Manager
Chris / Manager
Mar 21, 2017
Dear Matt - thank you for your feedback! We stand by our product so it saddens us to hear that the quality of your flowers was not up to our normal standards. We will be contacting you and requestin... More
Dear Matt - thank you for your feedback! We stand by our product so it saddens us to hear that the quality of your flowers was not up to our normal standards. We will be contacting you and requesting for you to give us the opportunity to replace your flowers. Thank you again for letting us know!
Best, Zoe
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Best, Zoe
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Reviewed By:
Nemeroff
Nemeroff
Mar 8, 2017
Website picture prettier another lily & some roses as far as I can see. This one has more greens than flowers. I would not have ordered it if you couldn't duplicate. Sorry to be a pain but it's not what I ordered. If I'm wrong, please let me know. This o
Reviewed By:
Rita Edidin
Rita Edidin
Mar 2, 2017
Disappointed, Tulips should be somewhat opened, not so closed and thin.... 😔
Responded To By:
Mar 2, 2017
Hello Rita,
Thank you for your review. We have called and left you a message to resolve this with you. We look forward to hearing from you.
Thank you for your review. We have called and left you a message to resolve this with you. We look forward to hearing from you.
Reviewed By:
Tim Rooney
Tim Rooney
Feb 27, 2017
Was a little disappointed in the flowers this time around. A few of them died the next day. My wife sent a note on Saturday.
Responded To By:
Chris / Manager
Chris / Manager
Feb 27, 2017
We are really sorry to hear this Tim! We will be calling you today with a request to allow us to send a new arrangement to your wife. Thank you for letting us know!
Best,
Zoe
Best,
Zoe
Reviewed By:
Paula
Paula
Feb 18, 2017
Terribly disappointed and frankly actually embarrased. I upgraded and ordered the large bowl and it was so small, doubt even 5 inches in diameter. Hardly an adequate tribute for a Wonderful Aunt. Also, several of the flowers wilted the very next day...
Responded To By:
Chris / Manager
Chris / Manager
Feb 18, 2017
Paula, thank you for your feedback. We are terribly sorry about what happened with the arrangement you ordered for our Aunt's service. We have left you a message and issued a credit. We look f... More
Paula, thank you for your feedback. We are terribly sorry about what happened with the arrangement you ordered for our Aunt's service. We have left you a message and issued a credit. We look forward to hearing back from you and hope you can trust in our services in the future.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
AAdamski
AAdamski
Feb 6, 2017
Disappointed not what the picture on the web looked like.
Reviewed By:
Joe
Joe
Feb 4, 2017
Doesn't seem to look much like what I'd ordered
Reviewed By:
Kathleen Richer
Kathleen Richer
Jan 15, 2017
I've already called to register my complaint and major disappointment. This was completely unexceptionable - a one night wake funeral arrangement arrangement with only two opened lilies! Two! The rest were closed. I was mortified when I showed up at the
Reviewed By:
Mariann
Mariann
Jan 9, 2017
Not crazy about the Christmas tree. Would rather of had a green plant.
Reviewed By:
Claire
Claire
Dec 25, 2016
The order process and delivery were efficient and timely, but I was disappointed with the arrangement. I had requested bright pink roses, not mini pale pink roses and lime green flowers..perhaps hydrangea, not white alstroemeria and grey green eucalyptus
Reviewed By:
Deborah Shea
Deborah Shea
Dec 1, 2016
The online picture shows a birchlog and 4 flowers - where is the birch log ? This is not what was in the picture? I am extremely disappointed and embarrassed to send this to some very special friends- advise- I will contact u for your response
Responded To By:
Dec 1, 2016
Hello Deborah,
Thank you for your review. We have left you a message in regards to this order and look forward to speaking with you to help resolve this.
Best,
Georgia
Thank you for your review. We have left you a message in regards to this order and look forward to speaking with you to help resolve this.
Best,
Georgia
Reviewed By:
Barbara
Barbara
Nov 23, 2016
This looks NOTHING like the beautiful photo advertised with the lovely orchids. The roses here look like you just grabbed them from the supermarket. I didn't pay for roses......I paid for orchids
Responded To By:
Chris / Manager
Chris / Manager
Nov 23, 2016
Thank you for your feedback Barbara! We are glad we were able to talk to you. The roses were added to your arrangement along with the orchids but we're happy to hear you are now pleased.
Happy Thanksgiving to you and yours!
Happy Thanksgiving to you and yours!
Reviewed By:
Robert Sutcliffe
Robert Sutcliffe
Nov 22, 2016
:( this is not the Autumn/Thanksgiving look shown in your ad--and the daisies are a disappointing substitute for the arrangement you proposed.
Reviewed By:
L'Dauya Williams
L'Dauya Williams
Nov 17, 2016
Not exactly what I expected for 85$ but thanks.
Reviewed By:
Paris in the Prairie
Paris in the Prairie
Nov 1, 2016
This does not look at all like your picture. This is a skimpy arrangement. Not worth $125.oo I'm extremely disappointed and am embarassed by this arrangement for such an important occasion.
Responded To By:
Chris / Manager
Chris / Manager
Nov 1, 2016
Dear Kathleen - thank you so much for your feedback! We are very sorry to hear you are disappointed with this design and have attempted to call you and discuss this further. We look forward to hearing back from you soon.
Best, Zoe
Best, Zoe
Reviewed By:
Harriet Cohen /Deborah Goldnan
Harriet Cohen /Deborah Goldnan
Oct 31, 2016
Not what we ordered !! Disappointed the designer couldn't get Birds of Paridise in the order!!👎
Reviewed By:
tim schlax
tim schlax
Oct 6, 2016
To be honest, I am disappointed. I expect more for $100 (yes, including delivery). They were not "fragrant" as promised and few of them could be called "premium". Some of the more fragile petals are came bent. I'm sorry, you have been my "go to" floris
Reviewed By:
Gini
Gini
Oct 3, 2016
That does not look like what I ordered!
