Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33631 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,235
|
89.90% |
| 4 Star ★★★★☆ |
1,566
|
4.66% |
| 3 Star ★★★☆☆ |
789
|
2.35% |
| 2 Star ★★☆☆☆ |
490
|
1.46% |
| 1 Star ★☆☆☆☆ |
551
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
dona field
dona field
May 6, 2016
BAD
Reviewed By:
Maribeth
Maribeth
May 5, 2016
Terrible. See previous order of 5/3 for the same arrangement. Please make sure it looks like that order!! Needs more flowers for sure!
Reviewed By:
Birgit
Birgit
May 2, 2016
Just found out from the recipient, Nicole, that all flowers were dead by this Monday morning despite having enough water in the plant for the week-end! Disappointing especially for the daisies that usually stay fresh for a while?! What gives?
Responded To By:
Chris / Manager
Chris / Manager
May 2, 2016
Thank you for your review Birgit! We are very sorry to hear about the flowers Nicole received. We do know flowers arranged in floral foam are very thirsty and require water to be added each day. Re... More
Thank you for your review Birgit! We are very sorry to hear about the flowers Nicole received. We do know flowers arranged in floral foam are very thirsty and require water to be added each day. Regardless, we feel awful that Nicole does not have fresh flowers at her desk and are happy to replace them. We will be contacting you shortly.
Many thanks!
Zoe
Less
Many thanks!
Zoe
Less
Reviewed By:
Maria gonzalez
Maria gonzalez
Apr 23, 2016
I'm sorry but this is not close to what the picture I picked looks like I just wanted the pink flowers to be red.. not as full as pic.
Reviewed By:
Elizabeth
Elizabeth
Apr 18, 2016
Not what I ordered at all, very disappointed. However, after speaking with your staff, the situation was rectified and a new arrangement was delivered the following day. Thank you.
Reviewed By:
Suzette mahneke
Suzette mahneke
Apr 16, 2016
Today is day 3 and the roses never opened. They are all still closed and are drooping over. They have had plenty of water in a 72-73 degree room and have not been in the sun. I m very disappointed Suzette Mahneke
Reviewed By:
Keri Allen
Keri Allen
Apr 13, 2016
I really wasn't impressed the with my last order. Since we've been doing business for so long instead of going somewhere else I decided to call & explain what happened. The rep was very compassionate, apologetic & issued me a $50 credit. If not for that c
Responded To By:
Chris / Manager
Chris / Manager
Apr 13, 2016
Thank you for your feedback Keri! We are so sad to hear you were disappointed with this design. We attempted to call you so that we may discuss the best way to resolve this with you and look forward to hearing back.
Best,
Zoe
Best,
Zoe
Reviewed By:
noreen
noreen
Apr 8, 2016
I asked for a low compact arrangement with happy spring flowers. I do not think purple is a happy spring flower. What was wrong with a variety of tulips?
Reviewed By:
Jean Ryan
Jean Ryan
Apr 7, 2016
Not happy with this, I will call.
Reviewed By:
Susan Hart
Susan Hart
Apr 1, 2016
The arrangement is OK but I specifically asked for blues,pinks,yellows and NO ORANGE. This is the first time I am disappointed with your work.
Reviewed By:
Francine Lewis
Francine Lewis
Mar 29, 2016
When I compare my arrangement to the picture I have to admit I am very disappointed because it doesn't look full. I thought for a $100, It would look more like the picture in your selection.
Reviewed By:
Will White
Will White
Mar 23, 2016
This is a lovely arrangement but it looks nothing like the arrangement I selected except the vase and one oriental star lily. disappointing.
Reviewed By:
Sue Maltiel
Sue Maltiel
Mar 22, 2016
I am actually disappointed in the arrangement. I paid the highest amount suggested for the nicest arrangement. This does not look nicely arranged and does not contain the number of roses I expected. Service however was very nice.
Reviewed By:
Phillip Wolf
Phillip Wolf
Mar 18, 2016
When we placed the order, the flowers that were online for this arrangement were purple and that was the reason we ordered it, for the purple flowers which were the person receiving them favorite color.... As you can tell there are no purple flowers in th
Reviewed By:
GSF
GSF
Mar 15, 2016
It does not look close to what is in your picture..I think you are short selling us. Thanks.
Responded To By:
Chris / Manager
Chris / Manager
Mar 15, 2016
Hi Mary Kay - thank you for allowing us to make a whole new arrangement that is to your liking. We appreciate your business.
Have a great day!
Have a great day!
Reviewed By:
Disappointed
Disappointed
Mar 15, 2016
The balloon pick was bigger than that arrangement, $30.00 plus $5 for a balloon pick. Oh well live and learn
Reviewed By:
Ken canteta
Ken canteta
Mar 8, 2016
It's not what we discussed/ tall/ use red tropicals/ Big Big Big in the notes- it seams round like a bouquet - not what I imagined. The last one was a huge round bowl and the flowers were tall and shot out of it- I assumed you would look up and Try to
Responded To By:
Chris / Manager
Chris / Manager
Mar 8, 2016
Hi Ken - I am so glad we got to talk about your concern and even more happy we were able to clarify and resolve it. Your recipient will absolutely love this gorgeous design! Many thanks for your order!
Reviewed By:
Brian Schultz
Brian Schultz
Mar 7, 2016
I thought there would have been more Tulips.
Reviewed By:
Mariann
Mariann
Mar 3, 2016
This was a very expensive bouquet our company sent to express our sympathy to an employee's mom. I was so disappointed to see a lot of green filler and hardly any roses as previously sent. Very sad arrangement.
Responded To By:
Chris / Manager
Chris / Manager
Mar 3, 2016
Thank you for your feedback Mariann! So very sorry you were not happy with this design! I am so happy though that we got to talk today and come up with a resolution. We truly appreciate your business and thank you for giving us the opportunity to make this right.
Best,
Zoe
Best,
Zoe
Reviewed By:
Metoda
Metoda
Mar 1, 2016
Love how beautiful the flowers are. I love that they send me picture for me to see it. And it was delivered within 2 hours.Love it. Great service.
Reviewed By:
Monica Lesley
Monica Lesley
Feb 23, 2016
I meant to leave no stars because the center pieces were not what I wanted. I was very upset when. I picked them up on Saturday before my affair. All management wanted to do is compensate my for the vases which were wrong as well instead of trying to give
Reviewed By:
Sue
Sue
Feb 9, 2016
I am disappointed in this one. It is not as full as the picture you show on your web site. Looks like half the flowers were left out!
Responded To By:
Chris / Manager
Chris / Manager
Feb 9, 2016
That you for sending us your review Sue! We truly appreciate it.
We are looking forward for the opportunity to make this right for you.
We thank you for allowing us to do so.
Best,
Zoe
We are looking forward for the opportunity to make this right for you.
We thank you for allowing us to do so.
Best,
Zoe
Reviewed By:
Yvette/Donna
Yvette/Donna
Feb 4, 2016
I put one star. but Per Donna the replacement arrangement that Dianne Rambhajan received at 5425 W Lawrence Ave is still not exactly like the one on your website Sunny Smiles. And she is very Disappointed. States she will never order from this company aga
Responded To By:
Chris / Manager
Chris / Manager
Feb 4, 2016
Dear Yvette - we cannot apologize enough! We hate to hear that the arrangement did not meet your expectations! I am so happy we were able to talk over the phone and make this right for you.
We truly do hope you trust in our services in the future.
Best,
Zoe
We truly do hope you trust in our services in the future.
Best,
Zoe
Reviewed By:
Jennifer Beachell
Jennifer Beachell
Jan 24, 2016
I ordered white roses, white daisies, white stock and white gerbera daisies and I don't see anything but daisies. I also explicitly stated no mums. If the price point of $50 was not enough for each arrangement, I would have hoped the woman who took the or
Reviewed By:
Martin Babbo
Martin Babbo
Jan 22, 2016
Honestly,the sickliest looking batch of roses that I have ever received from your company. And I've been a customer for years. Your service is great. Just the product this time limped.
Responded To By:
Chris / Manager
Chris / Manager
Jan 22, 2016
Martin - we are sorry! We would love to send out another dozen right away. We just left you a message and are looking forward to making this right.
Thank you!
Thank you!
