Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33627 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,231
|
89.90% |
| 4 Star ★★★★☆ |
1,566
|
4.66% |
| 3 Star ★★★☆☆ |
789
|
2.35% |
| 2 Star ★★☆☆☆ |
490
|
1.46% |
| 1 Star ★☆☆☆☆ |
551
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
catherine james
catherine james
Jan 17, 2016
i was very disappointed in these. they were very expensive and they were too small and not very nice.
Responded To By:
Chris / Manager
Chris / Manager
Jan 18, 2016
Hi Catherine - thank you for your feedback! We are very sorry to hear you were not pleased with this design. We have made an attempt to contact you and look forward to hearing back from you so we can discuss a resolution.
Best,
Zoe
Best,
Zoe
Reviewed By:
Sandee Hempleman
Sandee Hempleman
Jan 9, 2016
The photo does not convey the beautiful arrangement that I imagined... nor, does it make me feel that it is worth the money that I paid(with delivery)... hopefully it is prettier than that in reality!
Reviewed By:
Laura Skosey
Laura Skosey
Dec 11, 2015
This is alright, but not worth the $50+ I paid for it. I can get this size cactus from my local produce store or grocery store for around $15, so I expect more from Ashland Addison Florist. Additionally, I asked for light pink blooms and a white ribbon, s
Reviewed By:
Melanie
Melanie
Dec 10, 2015
Actually--I thought the flower looked a little scrawny.
Reviewed By:
Vince
Vince
Dec 1, 2015
It's almost 2pm on my anniversary day and my wife still hasn't gotten her flowers.next time I'll just pick some up on the way home from work. Not happy with the service at all.
Responded To By:
Dec 1, 2015
Hi Vince,
I'm glad we were able to speak on the phone. As I stated, we are happy to accommodate any delivery request, when that request is made. Please let me know if you have any other questions.
Have a great day!
Becca
I'm glad we were able to speak on the phone. As I stated, we are happy to accommodate any delivery request, when that request is made. Please let me know if you have any other questions.
Have a great day!
Becca
Reviewed By:
Brian E Temple
Brian E Temple
Nov 28, 2015
I order flowers here all the time and I normally get what I paid for and than some. This time, thought the flowers arrangement wasn't worth the price - I was very disappointed.
Responded To By:
Nov 28, 2015
Hi Brian,
I just left you a voicemail in regards to his arrangement. Please let me know if you have any questions.
Thank you,
Becca
I just left you a voicemail in regards to his arrangement. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
Lee
Lee
Nov 28, 2015
Way overpriced for what I ordered. And the container leaked.
Responded To By:
Nov 28, 2015
Hi Roberta,
I am so glad we were able to speak today in regards to this arrangement. Please let me know if you have any questions.
Thank you,
Becca
I am so glad we were able to speak today in regards to this arrangement. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
T.L.
T.L.
Nov 24, 2015
I ordered this flower arrangement because the sample picture did not show hydrangeas. In fact I discussed at length with the nice young man on the phone that I had specifically ordered this arrangement because it didn't have hydrangeas. I love hydrangeas
Responded To By:
Nov 24, 2015
Hi TL,
I'm so glad we were able to connect and discuss this today. Please let me know if you have any other questions!
Thank you,
Becca
I'm so glad we were able to connect and discuss this today. Please let me know if you have any other questions!
Thank you,
Becca
Reviewed By:
julie stamos
julie stamos
Nov 19, 2015
As you know, I am a regular with you. I'm a bit disappointed....I had specifically asked for no yellows or light green and NO daisies or carnations and lots of rich autumn colors like maroon, purple and deep greens. I was told that was NO problem. Unfort
Responded To By:
Nov 19, 2015
Hi Julie,
I just left you a message in regards to this design. Please call us back as soon as you can.
Thank you,
Becca
I just left you a message in regards to this design. Please call us back as soon as you can.
Thank you,
Becca
Reviewed By:
D.Bolden
D.Bolden
Nov 10, 2015
Not so sure I would consider this exciting or even slightly "over the top" as requested! for the negotiated price I paid - I am not pleased! You guys did a much better job the first time I used your services. will not use you again!
Responded To By:
Nov 10, 2015
Hi Dorothy,
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to... More
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to... More
Hi Dorothy,
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to you in error. The correct one should reach you shortly. Please let me know if you have any questions.
Becca
Less
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to you in error. The correct one should reach you shortly. Please let me know if you have any questions.
Becca
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Reviewed By:
marie long
marie long
Nov 7, 2015
Pic had shown blue/white flowers.if you didnt have what was shown, then you could've used fall colors, NOT PINK . VERY disappointed.
Reviewed By:
Cindy Johnson
Cindy Johnson
Oct 26, 2015
I was disappointed, I thought spending $100 on the arrangement itself would of achieved something more spectacular.
Responded To By:
Chris / Manager
Chris / Manager
Oct 26, 2015
Cindy, thank you so much for your feedback! We truly appreciate it and are happy we were able to resolve this over the phone this morning.
Once again, we thank you for your review! Have a great day!
Once again, we thank you for your review! Have a great day!
Reviewed By:
Diane Whiteley
Diane Whiteley
Oct 20, 2015
When I saw this I called and had it changed. Luckily it hadn't gone out yet. It did not look at all like the one I ordered that was in your on line photos. I asked for a clear vase with a banana leaf rather than the orange vase you were suggesting. But
Responded To By:
Oct 20, 2015
Hi Diane,
I'm glad we were able to make the changes you requested before the delivery was made. I do hope Carmine is enjoying the flowers.
Regards,
Becca
I'm glad we were able to make the changes you requested before the delivery was made. I do hope Carmine is enjoying the flowers.
Regards,
Becca
Reviewed By:
Jim
Jim
Oct 20, 2015
That arrangement is as big as your business cards
Responded To By:
Oct 20, 2015
Hi Jim,
I'm so glad we were able to speak on the phone about the arrangement you selected. I really hope Cathy is enjoying her flowers and the custom balloon.
Have a great day!
Becca
I'm so glad we were able to speak on the phone about the arrangement you selected. I really hope Cathy is enjoying her flowers and the custom balloon.
Have a great day!
Becca
Reviewed By:
SJN
SJN
Oct 19, 2015
These flowers looked a lot better in person however they were dying by the next day. However, I did call and Ashland sent a different arrangement that was beautiful. Just wished the "BIRTHDAY" flowers would have lasted more than one day.
Responded To By:
Oct 20, 2015
Hi Sharon,
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy ... More
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy ... More
Hi Sharon,
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy that you approve of the replacement and from what I understand the recipient was as well.
Becca
Less
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy that you approve of the replacement and from what I understand the recipient was as well.
Becca
Less
Reviewed By:
Frozen Assets Cold Storage, LLC
Frozen Assets Cold Storage, LLC
Oct 15, 2015
We are very disappointed in the above basket. When speaking to the sales person the basket was to look exactly like the basket on the website. Below are the instructions on our confirmation email. FRUIT & GOODY BASKET - LARGE (SERVES 11-14 PEOPLE) USE
Responded To By:
Oct 15, 2015
Hi Debbie,
I am so glad we were able to speak about this basket today! Please let me know if you have any other questions.
Becca
I am so glad we were able to speak about this basket today! Please let me know if you have any other questions.
Becca
Reviewed By:
Sal Cerami
Sal Cerami
Oct 2, 2015
Very disappointed in the size
Responded To By:
Oct 2, 2015
Hi Sal,
I'm glad we were able to speak earlier about the size of this design for the hospital. Please let me know if you have any other questions!
Have a great day.
Becca
I'm glad we were able to speak earlier about the size of this design for the hospital. Please let me know if you have any other questions!
Have a great day.
Becca
Reviewed By:
J. Kapp
J. Kapp
Sep 30, 2015
Wow. I am really underwhelmed by this arrangement that cost over $100. What a boring, uninspired color combination - what pops out at the eye in this drab collection? Really disappointing for a company that has performed so well on so many past occasio
Responded To By:
Sep 30, 2015
Hello James,
I'm glad we were able to speak this morning and I was able to get more information from you in regards to your design idea. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad we were able to speak this morning and I was able to get more information from you in regards to your design idea. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Betty
Betty
Sep 24, 2015
This is absolutely NOT what was ordered. See T171-1 Pure Happiness. Look at both side by side.....I realize the arrangement can differ slightly, but I do not see any Red Roses....C'mon now Please redo to simulate above arrangement, and deliver today.
Responded To By:
Sep 24, 2015
Hi Betty,
I'm glad the top view of the photo you received is to your liking and shows the arrangement a little more from all sides. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad the top view of the photo you received is to your liking and shows the arrangement a little more from all sides. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Bernie Smith
Bernie Smith
Sep 19, 2015
Wish I had thought to ask how many calla lillies the less expensive version included. Was disappointed to see that I got 4 callas for $70. That's almost $20/flower! Live and learn
Responded To By:
Chris / Manager
Chris / Manager
Sep 19, 2015
Dear Bernie - thank you for your review! We are extremely sorry for the error made on our part. We have contacted you and are eager to make this right by sending another arrangement to your recipient.
Many thanks!
Many thanks!
Reviewed By:
Ann Murphy
Ann Murphy
Sep 18, 2015
I hope this looks better when I get to the funeral home today. Based on past experience with your company, I am very disappointed. A bunch of random flowers in a vase for $200?? The flowers look like they are dead.
Responded To By:
Sep 18, 2015
Hi Ann,
I'm glad that we were able to speak a few times this morning and get this taken care of. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad that we were able to speak a few times this morning and get this taken care of. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
MaryAnne
MaryAnne
Sep 14, 2015
I'm not pleased with the arrangement. Too much greenery. How many flowers are even in this arrangement? That was a $65 arrangement without tax and delivery. Please contact me. H 847 920 9945
Responded To By:
Sep 14, 2015
Hi MaryAnne,
I'm glad we were able to speak and that you like the new photo that was sent. Please let me know if you have any questions.
Becca
I'm glad we were able to speak and that you like the new photo that was sent. Please let me know if you have any questions.
Becca
Reviewed By:
Lee Gordon
Lee Gordon
Sep 13, 2015
Delivered to the wrong address
Responded To By:
Sep 14, 2015
Hi Lee,
We were able to speak to the recipient and arranged a replacement to be sent to her today. Please let me know if you have any questions.
Becca
We were able to speak to the recipient and arranged a replacement to be sent to her today. Please let me know if you have any questions.
Becca
Reviewed By:
Karen Nugent
Karen Nugent
Aug 15, 2015
I ordered flowers to be sent to a patient in Rush Medical Center. When I called I reached the location outside of the hospital but was assured they would transfer the order to the Rush location. I specifically asked if the Rush location would be able to
Responded To By:
Chris / Manager
Chris / Manager
Aug 15, 2015
Karen, I am very glad we were able to talk on the phone so I can personally apologize about your experience. Once again, we are truly sorry for everything and as promised are issuing a full refund on... More
Karen, I am very glad we were able to talk on the phone so I can personally apologize about your experience. Once again, we are truly sorry for everything and as promised are issuing a full refund on your order. Your feedback helps us improve and ensure that these things do not happen so we thank you for that. We do hope you trust in our services in the future. Best, Zoe Argyres
Director of Sales and Customer Care
Ashland Addison Florist Co.
Less
Director of Sales and Customer Care
Ashland Addison Florist Co.
Less
Reviewed By:
Diane Moss
Diane Moss
Aug 15, 2015
It's ugly and very small for $61
Responded To By:
Chris / Manager
Chris / Manager
Aug 15, 2015
Dear Diane, I'm glad we were able to talk over the phone and rectify this. We really appreciate your feedback!
