Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33980 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,561
|
89.94% |
| 4 Star ★★★★☆ |
1,574
|
4.63% |
| 3 Star ★★★☆☆ |
794
|
2.34% |
| 2 Star ★★☆☆☆ |
494
|
1.45% |
| 1 Star ★☆☆☆☆ |
557
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Metoda
Metoda
Mar 1, 2016
Love how beautiful the flowers are. I love that they send me picture for me to see it. And it was delivered within 2 hours.Love it. Great service.
Reviewed By:
Monica Lesley
Monica Lesley
Feb 23, 2016
I meant to leave no stars because the center pieces were not what I wanted. I was very upset when. I picked them up on Saturday before my affair. All management wanted to do is compensate my for the vases which were wrong as well instead of trying to give
Reviewed By:
Sue
Sue
Feb 9, 2016
I am disappointed in this one. It is not as full as the picture you show on your web site. Looks like half the flowers were left out!
Responded To By:
Chris / Manager
Chris / Manager
Feb 9, 2016
That you for sending us your review Sue! We truly appreciate it.
We are looking forward for the opportunity to make this right for you.
We thank you for allowing us to do so.
Best,
Zoe
We are looking forward for the opportunity to make this right for you.
We thank you for allowing us to do so.
Best,
Zoe
Reviewed By:
Yvette/Donna
Yvette/Donna
Feb 4, 2016
I put one star. but Per Donna the replacement arrangement that Dianne Rambhajan received at 5425 W Lawrence Ave is still not exactly like the one on your website Sunny Smiles. And she is very Disappointed. States she will never order from this company aga
Responded To By:
Chris / Manager
Chris / Manager
Feb 4, 2016
Dear Yvette - we cannot apologize enough! We hate to hear that the arrangement did not meet your expectations! I am so happy we were able to talk over the phone and make this right for you.
We truly do hope you trust in our services in the future.
Best,
Zoe
We truly do hope you trust in our services in the future.
Best,
Zoe
Reviewed By:
Jennifer Beachell
Jennifer Beachell
Jan 24, 2016
I ordered white roses, white daisies, white stock and white gerbera daisies and I don't see anything but daisies. I also explicitly stated no mums. If the price point of $50 was not enough for each arrangement, I would have hoped the woman who took the or
Reviewed By:
Martin Babbo
Martin Babbo
Jan 22, 2016
Honestly,the sickliest looking batch of roses that I have ever received from your company. And I've been a customer for years. Your service is great. Just the product this time limped.
Responded To By:
Chris / Manager
Chris / Manager
Jan 22, 2016
Martin - we are sorry! We would love to send out another dozen right away. We just left you a message and are looking forward to making this right.
Thank you!
Thank you!
Reviewed By:
catherine james
catherine james
Jan 17, 2016
i was very disappointed in these. they were very expensive and they were too small and not very nice.
Responded To By:
Chris / Manager
Chris / Manager
Jan 18, 2016
Hi Catherine - thank you for your feedback! We are very sorry to hear you were not pleased with this design. We have made an attempt to contact you and look forward to hearing back from you so we can discuss a resolution.
Best,
Zoe
Best,
Zoe
Reviewed By:
Sandee Hempleman
Sandee Hempleman
Jan 9, 2016
The photo does not convey the beautiful arrangement that I imagined... nor, does it make me feel that it is worth the money that I paid(with delivery)... hopefully it is prettier than that in reality!
Reviewed By:
Laura Skosey
Laura Skosey
Dec 11, 2015
This is alright, but not worth the $50+ I paid for it. I can get this size cactus from my local produce store or grocery store for around $15, so I expect more from Ashland Addison Florist. Additionally, I asked for light pink blooms and a white ribbon, s
Reviewed By:
Melanie
Melanie
Dec 10, 2015
Actually--I thought the flower looked a little scrawny.
Reviewed By:
Vince
Vince
Dec 1, 2015
It's almost 2pm on my anniversary day and my wife still hasn't gotten her flowers.next time I'll just pick some up on the way home from work. Not happy with the service at all.
Responded To By:
Dec 1, 2015
Hi Vince,
I'm glad we were able to speak on the phone. As I stated, we are happy to accommodate any delivery request, when that request is made. Please let me know if you have any other questions.
Have a great day!
Becca
I'm glad we were able to speak on the phone. As I stated, we are happy to accommodate any delivery request, when that request is made. Please let me know if you have any other questions.
Have a great day!
Becca
Reviewed By:
Brian E Temple
Brian E Temple
Nov 28, 2015
I order flowers here all the time and I normally get what I paid for and than some. This time, thought the flowers arrangement wasn't worth the price - I was very disappointed.
Responded To By:
Nov 28, 2015
Hi Brian,
I just left you a voicemail in regards to his arrangement. Please let me know if you have any questions.
Thank you,
Becca
I just left you a voicemail in regards to his arrangement. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
Lee
Lee
Nov 28, 2015
Way overpriced for what I ordered. And the container leaked.
Responded To By:
Nov 28, 2015
Hi Roberta,
I am so glad we were able to speak today in regards to this arrangement. Please let me know if you have any questions.
Thank you,
Becca
I am so glad we were able to speak today in regards to this arrangement. Please let me know if you have any questions.
Thank you,
Becca
Reviewed By:
T.L.
T.L.
Nov 24, 2015
I ordered this flower arrangement because the sample picture did not show hydrangeas. In fact I discussed at length with the nice young man on the phone that I had specifically ordered this arrangement because it didn't have hydrangeas. I love hydrangeas
Responded To By:
Nov 24, 2015
Hi TL,
I'm so glad we were able to connect and discuss this today. Please let me know if you have any other questions!
Thank you,
Becca
I'm so glad we were able to connect and discuss this today. Please let me know if you have any other questions!
Thank you,
Becca
Reviewed By:
julie stamos
julie stamos
Nov 19, 2015
As you know, I am a regular with you. I'm a bit disappointed....I had specifically asked for no yellows or light green and NO daisies or carnations and lots of rich autumn colors like maroon, purple and deep greens. I was told that was NO problem. Unfort
Responded To By:
Nov 19, 2015
Hi Julie,
I just left you a message in regards to this design. Please call us back as soon as you can.
Thank you,
Becca
I just left you a message in regards to this design. Please call us back as soon as you can.
Thank you,
Becca
Reviewed By:
D.Bolden
D.Bolden
Nov 10, 2015
Not so sure I would consider this exciting or even slightly "over the top" as requested! for the negotiated price I paid - I am not pleased! You guys did a much better job the first time I used your services. will not use you again!
Responded To By:
Nov 10, 2015
Hi Dorothy,
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to... More
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to... More
Hi Dorothy,
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to you in error. The correct one should reach you shortly. Please let me know if you have any questions.
Becca
Less
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to you in error. The correct one should reach you shortly. Please let me know if you have any questions.
Becca
Less
Reviewed By:
marie long
marie long
Nov 7, 2015
Pic had shown blue/white flowers.if you didnt have what was shown, then you could've used fall colors, NOT PINK . VERY disappointed.
Reviewed By:
Cindy Johnson
Cindy Johnson
Oct 26, 2015
I was disappointed, I thought spending $100 on the arrangement itself would of achieved something more spectacular.
Responded To By:
Chris / Manager
Chris / Manager
Oct 26, 2015
Cindy, thank you so much for your feedback! We truly appreciate it and are happy we were able to resolve this over the phone this morning.
Once again, we thank you for your review! Have a great day!
Once again, we thank you for your review! Have a great day!
Reviewed By:
Diane Whiteley
Diane Whiteley
Oct 20, 2015
When I saw this I called and had it changed. Luckily it hadn't gone out yet. It did not look at all like the one I ordered that was in your on line photos. I asked for a clear vase with a banana leaf rather than the orange vase you were suggesting. But
Responded To By:
Oct 20, 2015
Hi Diane,
I'm glad we were able to make the changes you requested before the delivery was made. I do hope Carmine is enjoying the flowers.
Regards,
Becca
I'm glad we were able to make the changes you requested before the delivery was made. I do hope Carmine is enjoying the flowers.
Regards,
Becca
Reviewed By:
Jim
Jim
Oct 20, 2015
That arrangement is as big as your business cards
Responded To By:
Oct 20, 2015
Hi Jim,
I'm so glad we were able to speak on the phone about the arrangement you selected. I really hope Cathy is enjoying her flowers and the custom balloon.
Have a great day!
Becca
I'm so glad we were able to speak on the phone about the arrangement you selected. I really hope Cathy is enjoying her flowers and the custom balloon.
Have a great day!
Becca
Reviewed By:
SJN
SJN
Oct 19, 2015
These flowers looked a lot better in person however they were dying by the next day. However, I did call and Ashland sent a different arrangement that was beautiful. Just wished the "BIRTHDAY" flowers would have lasted more than one day.
Responded To By:
Oct 20, 2015
Hi Sharon,
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy ... More
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy ... More
Hi Sharon,
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy that you approve of the replacement and from what I understand the recipient was as well.
Becca
Less
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy that you approve of the replacement and from what I understand the recipient was as well.
Becca
Less
Reviewed By:
Frozen Assets Cold Storage, LLC
Frozen Assets Cold Storage, LLC
Oct 15, 2015
We are very disappointed in the above basket. When speaking to the sales person the basket was to look exactly like the basket on the website. Below are the instructions on our confirmation email. FRUIT & GOODY BASKET - LARGE (SERVES 11-14 PEOPLE) USE
Responded To By:
Oct 15, 2015
Hi Debbie,
I am so glad we were able to speak about this basket today! Please let me know if you have any other questions.
Becca
I am so glad we were able to speak about this basket today! Please let me know if you have any other questions.
Becca
Reviewed By:
Sal Cerami
Sal Cerami
Oct 2, 2015
Very disappointed in the size
Responded To By:
Oct 2, 2015
Hi Sal,
I'm glad we were able to speak earlier about the size of this design for the hospital. Please let me know if you have any other questions!
Have a great day.
Becca
I'm glad we were able to speak earlier about the size of this design for the hospital. Please let me know if you have any other questions!
Have a great day.
Becca
Reviewed By:
J. Kapp
J. Kapp
Sep 30, 2015
Wow. I am really underwhelmed by this arrangement that cost over $100. What a boring, uninspired color combination - what pops out at the eye in this drab collection? Really disappointing for a company that has performed so well on so many past occasio
Responded To By:
Sep 30, 2015
Hello James,
I'm glad we were able to speak this morning and I was able to get more information from you in regards to your design idea. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad we were able to speak this morning and I was able to get more information from you in regards to your design idea. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Betty
Betty
Sep 24, 2015
This is absolutely NOT what was ordered. See T171-1 Pure Happiness. Look at both side by side.....I realize the arrangement can differ slightly, but I do not see any Red Roses....C'mon now Please redo to simulate above arrangement, and deliver today.
Responded To By:
Sep 24, 2015
Hi Betty,
I'm glad the top view of the photo you received is to your liking and shows the arrangement a little more from all sides. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad the top view of the photo you received is to your liking and shows the arrangement a little more from all sides. Please let me know if you have any other questions.
Thank you,
Becca
