Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33981 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,562
|
89.94% |
| 4 Star ★★★★☆ |
1,574
|
4.63% |
| 3 Star ★★★☆☆ |
794
|
2.34% |
| 2 Star ★★☆☆☆ |
494
|
1.45% |
| 1 Star ★☆☆☆☆ |
557
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Bernie Smith
Bernie Smith
Sep 19, 2015
Wish I had thought to ask how many calla lillies the less expensive version included. Was disappointed to see that I got 4 callas for $70. That's almost $20/flower! Live and learn
Responded To By:
Chris / Manager
Chris / Manager
Sep 19, 2015
Dear Bernie - thank you for your review! We are extremely sorry for the error made on our part. We have contacted you and are eager to make this right by sending another arrangement to your recipient.
Many thanks!
Many thanks!
Reviewed By:
Ann Murphy
Ann Murphy
Sep 18, 2015
I hope this looks better when I get to the funeral home today. Based on past experience with your company, I am very disappointed. A bunch of random flowers in a vase for $200?? The flowers look like they are dead.
Responded To By:
Sep 18, 2015
Hi Ann,
I'm glad that we were able to speak a few times this morning and get this taken care of. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad that we were able to speak a few times this morning and get this taken care of. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
MaryAnne
MaryAnne
Sep 14, 2015
I'm not pleased with the arrangement. Too much greenery. How many flowers are even in this arrangement? That was a $65 arrangement without tax and delivery. Please contact me. H 847 920 9945
Responded To By:
Sep 14, 2015
Hi MaryAnne,
I'm glad we were able to speak and that you like the new photo that was sent. Please let me know if you have any questions.
Becca
I'm glad we were able to speak and that you like the new photo that was sent. Please let me know if you have any questions.
Becca
Reviewed By:
Lee Gordon
Lee Gordon
Sep 13, 2015
Delivered to the wrong address
Responded To By:
Sep 14, 2015
Hi Lee,
We were able to speak to the recipient and arranged a replacement to be sent to her today. Please let me know if you have any questions.
Becca
We were able to speak to the recipient and arranged a replacement to be sent to her today. Please let me know if you have any questions.
Becca
Reviewed By:
Karen Nugent
Karen Nugent
Aug 15, 2015
I ordered flowers to be sent to a patient in Rush Medical Center. When I called I reached the location outside of the hospital but was assured they would transfer the order to the Rush location. I specifically asked if the Rush location would be able to
Responded To By:
Chris / Manager
Chris / Manager
Aug 15, 2015
Karen, I am very glad we were able to talk on the phone so I can personally apologize about your experience. Once again, we are truly sorry for everything and as promised are issuing a full refund on... More
Karen, I am very glad we were able to talk on the phone so I can personally apologize about your experience. Once again, we are truly sorry for everything and as promised are issuing a full refund on your order. Your feedback helps us improve and ensure that these things do not happen so we thank you for that. We do hope you trust in our services in the future. Best, Zoe Argyres
Director of Sales and Customer Care
Ashland Addison Florist Co.
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Director of Sales and Customer Care
Ashland Addison Florist Co.
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Reviewed By:
Diane Moss
Diane Moss
Aug 15, 2015
It's ugly and very small for $61
Responded To By:
Chris / Manager
Chris / Manager
Aug 15, 2015
Dear Diane, I'm glad we were able to talk over the phone and rectify this. We really appreciate your feedback!
Reviewed By:
J C Lilly Windows & Doors
J C Lilly Windows & Doors
Aug 14, 2015
A bit sloppy looking.
Responded To By:
Aug 14, 2015
Hi Jeannie,
It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible ... More
It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible ... More
Hi Jeannie,
It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible if there is ever a question about design and we are more than happy to resolve any issues.
Thank you,
Becca
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It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible if there is ever a question about design and we are more than happy to resolve any issues.
Thank you,
Becca
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Reviewed By:
Barb
Barb
Jul 31, 2015
This was not what I ordered
Responded To By:
Jul 31, 2015
Hi Barb,
Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies... More
Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies... More
Hi Barb,
Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies. You should have received the correct photo. Please let me know if you have any questions.
Becca
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Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies. You should have received the correct photo. Please let me know if you have any questions.
Becca
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Reviewed By:
Kenny
Kenny
Jul 30, 2015
I only wanted sunflowers, just a larger arrangement than the one on your website.
Responded To By:
Chris / Manager
Chris / Manager
Jul 30, 2015
Kenny - thank you so much for your feedback! As per our conversation we have re-designed your arrangement and are sending you a new picture. Please accept our apologies for the error!
Best,
Zoe
Best,
Zoe
Reviewed By:
JoanSaccone
JoanSaccone
Jul 24, 2015
Great
Reviewed By:
John Hatch
John Hatch
Jul 19, 2015
I ordered flowers for a 5year old little girl. You could have adorned them with pink ribbons, even a couple of balloons and little girl interest in the choice of a vase, and a delicate arrangement. This was poorly done and I will never use your business
Reviewed By:
Diane
Diane
Jul 18, 2015
The arrangement is NOTHING like the website showed
Reviewed By:
Sandy Werner
Sandy Werner
Jul 16, 2015
First of all, I asked for a vase, it was supposed to be an oval vase according to your person. He did say there'd be greens, but this is a lot of greens. I expected, the way it was described, for a larger amount of long-stemmed sunflowers in a vase, and S
Responded To By:
Jul 16, 2015
I'm glad we were able to speak and make the corrections needed before delivering this today. Please let me know if you have any other questions.
Thank you,
Delia
Thank you,
Delia
Reviewed By:
Ann-Marie Prince
Ann-Marie Prince
Jul 14, 2015
THese flowers look dead
Responded To By:
Jul 14, 2015
Hi Ann-Marie,
I'm glad we were able to speak and make the adjustments needed before delivering this today. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad we were able to speak and make the adjustments needed before delivering this today. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Kevin platt
Kevin platt
Jul 1, 2015
The flowers look good. I am unhappy with the delivery though. They were supposed to be delivered to her office at Chicago medical center. Instead the guy called her and had her leave the building and walk a street over. On top of that when she opened them
Responded To By:
Jul 1, 2015
Hi Kevin,
I am so glad we were able to speak in regards to this delivery today. Please let me know if you have any questions!
Thank you,
Becca
I am so glad we were able to speak in regards to this delivery today. Please let me know if you have any questions!
Thank you,
Becca
Reviewed By:
Ryan
Ryan
Jun 20, 2015
That looks nothing like the picture online. Less than impressed.
Reviewed By:
Elaine
Elaine
Jun 19, 2015
not impressed. purple flower looks wilted; can't tell what the vase looks like, is it plastic? was told this was going to be a glass vase. Looks like more filler than flowers - very disappointed for the amount of $$ spent.
Reviewed By:
Jon
Jon
Jun 16, 2015
My last 2 orders with Ashland Addison have been a HUGE disappointment, I won't be placing any more orders in the future. Your service is awesome - the flowers have not impressed. I recall a few years ago I sent flowers to someone and they were HUGE, BEA
Reviewed By:
Kevin Rodgers
Kevin Rodgers
Jun 11, 2015
In all candor I was completely disappointed in this arrangement. The photo on your website had far prettier colors as well as more stems in the arrangement.
Reviewed By:
Diane
Diane
Jun 1, 2015
We ordered a retirement bouquet, when the 1st bouquet arrived, there were 3 of the same flower that all looked dead. I called to inquire and was offered a replacement bouquet. The 2nd bouquet came and looked much better, however, still had the same type o
Reviewed By:
ap010043
ap010043
May 15, 2015
Beautiful except for the white flowers that I specifically said SHOULD NOT BE PRESENT...a simple request, ignored.
Responded To By:
May 15, 2015
Thank you for contacting us. We have left you a voicemail in regards to this order. Please give us a call when you can.
Best regards,
Becca
Best regards,
Becca
Reviewed By:
mike collyer
mike collyer
May 12, 2015
totally not happy at all sent same exact orders to my mother and wife the one to lisa collier (wife)was good but for same price to my mother (rose)was a joke after 30 years of doing business together I have to go in direction for future orders
Reviewed By:
Thomas S. Bagley
Thomas S. Bagley
May 11, 2015
I have ordered numerous flower arrangements from you over the years. This is the first time that I have been disappointed. The flowers arrived on Thursday (on time) but were dead by Saturday. I expect flowers arrangements (at this price point) to last at
Responded To By:
May 11, 2015
Hi Tom,
Thank you for contacting me. I have left you a voice mail in regards to the flowers. Please give us a call when you can.
Thank you,
Becca
Thank you for contacting me. I have left you a voice mail in regards to the flowers. Please give us a call when you can.
Thank you,
Becca
Reviewed By:
Carlos arroyo
Carlos arroyo
May 1, 2015
Flowers werent received, don't unders why cause they were just going to the 4th floor of the same building the flower store is at ...I Called around 2pm to deliver right away. Why did it take two hour to go into a elevator and deliver them .. I said as so
Reviewed By:
Sally
Sally
Apr 26, 2015
I ordered off the website and what I thought I ordered was not the same. Much less in the arrangement. Not as nice as the website picture. Not happy
