Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 34571 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,110
|
89.99% |
| 4 Star ★★★★☆ |
1,586
|
4.59% |
| 3 Star ★★★☆☆ |
806
|
2.33% |
| 2 Star ★★☆☆☆ |
502
|
1.45% |
| 1 Star ★☆☆☆☆ |
567
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
D.Bolden
D.Bolden
Nov 10, 2015
Not so sure I would consider this exciting or even slightly "over the top" as requested! for the negotiated price I paid - I am not pleased! You guys did a much better job the first time I used your services. will not use you again!
Responded To By:
Nov 10, 2015
Hi Dorothy,
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to... More
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to... More
Hi Dorothy,
Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to you in error. The correct one should reach you shortly. Please let me know if you have any questions.
Becca
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Thank you contacting me. I just left a message for you in regards to this arrangement, which is not actually the arrangement that is being sent. The wrong photo was sent to you in error. The correct one should reach you shortly. Please let me know if you have any questions.
Becca
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Reviewed By:
marie long
marie long
Nov 7, 2015
Pic had shown blue/white flowers.if you didnt have what was shown, then you could've used fall colors, NOT PINK . VERY disappointed.
Reviewed By:
Cindy Johnson
Cindy Johnson
Oct 26, 2015
I was disappointed, I thought spending $100 on the arrangement itself would of achieved something more spectacular.
Responded To By:
Chris / Manager
Chris / Manager
Oct 26, 2015
Cindy, thank you so much for your feedback! We truly appreciate it and are happy we were able to resolve this over the phone this morning.
Once again, we thank you for your review! Have a great day!
Once again, we thank you for your review! Have a great day!
Reviewed By:
Diane Whiteley
Diane Whiteley
Oct 20, 2015
When I saw this I called and had it changed. Luckily it hadn't gone out yet. It did not look at all like the one I ordered that was in your on line photos. I asked for a clear vase with a banana leaf rather than the orange vase you were suggesting. But
Responded To By:
Oct 20, 2015
Hi Diane,
I'm glad we were able to make the changes you requested before the delivery was made. I do hope Carmine is enjoying the flowers.
Regards,
Becca
I'm glad we were able to make the changes you requested before the delivery was made. I do hope Carmine is enjoying the flowers.
Regards,
Becca
Reviewed By:
Jim
Jim
Oct 20, 2015
That arrangement is as big as your business cards
Responded To By:
Oct 20, 2015
Hi Jim,
I'm so glad we were able to speak on the phone about the arrangement you selected. I really hope Cathy is enjoying her flowers and the custom balloon.
Have a great day!
Becca
I'm so glad we were able to speak on the phone about the arrangement you selected. I really hope Cathy is enjoying her flowers and the custom balloon.
Have a great day!
Becca
Reviewed By:
SJN
SJN
Oct 19, 2015
These flowers looked a lot better in person however they were dying by the next day. However, I did call and Ashland sent a different arrangement that was beautiful. Just wished the "BIRTHDAY" flowers would have lasted more than one day.
Responded To By:
Oct 20, 2015
Hi Sharon,
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy ... More
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy ... More
Hi Sharon,
Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy that you approve of the replacement and from what I understand the recipient was as well.
Becca
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Yes, this was replaced last week shortly after you informed us. There was an issue with the shipment of dahlias we received and we have made our suppliers aware. I am happy that you approve of the replacement and from what I understand the recipient was as well.
Becca
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Reviewed By:
Frozen Assets Cold Storage, LLC
Frozen Assets Cold Storage, LLC
Oct 15, 2015
We are very disappointed in the above basket. When speaking to the sales person the basket was to look exactly like the basket on the website. Below are the instructions on our confirmation email. FRUIT & GOODY BASKET - LARGE (SERVES 11-14 PEOPLE) USE
Responded To By:
Oct 15, 2015
Hi Debbie,
I am so glad we were able to speak about this basket today! Please let me know if you have any other questions.
Becca
I am so glad we were able to speak about this basket today! Please let me know if you have any other questions.
Becca
Reviewed By:
Sal Cerami
Sal Cerami
Oct 2, 2015
Very disappointed in the size
Responded To By:
Oct 2, 2015
Hi Sal,
I'm glad we were able to speak earlier about the size of this design for the hospital. Please let me know if you have any other questions!
Have a great day.
Becca
I'm glad we were able to speak earlier about the size of this design for the hospital. Please let me know if you have any other questions!
Have a great day.
Becca
Reviewed By:
J. Kapp
J. Kapp
Sep 30, 2015
Wow. I am really underwhelmed by this arrangement that cost over $100. What a boring, uninspired color combination - what pops out at the eye in this drab collection? Really disappointing for a company that has performed so well on so many past occasio
Responded To By:
Sep 30, 2015
Hello James,
I'm glad we were able to speak this morning and I was able to get more information from you in regards to your design idea. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad we were able to speak this morning and I was able to get more information from you in regards to your design idea. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Betty
Betty
Sep 24, 2015
This is absolutely NOT what was ordered. See T171-1 Pure Happiness. Look at both side by side.....I realize the arrangement can differ slightly, but I do not see any Red Roses....C'mon now Please redo to simulate above arrangement, and deliver today.
Responded To By:
Sep 24, 2015
Hi Betty,
I'm glad the top view of the photo you received is to your liking and shows the arrangement a little more from all sides. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad the top view of the photo you received is to your liking and shows the arrangement a little more from all sides. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Bernie Smith
Bernie Smith
Sep 19, 2015
Wish I had thought to ask how many calla lillies the less expensive version included. Was disappointed to see that I got 4 callas for $70. That's almost $20/flower! Live and learn
Responded To By:
Chris / Manager
Chris / Manager
Sep 19, 2015
Dear Bernie - thank you for your review! We are extremely sorry for the error made on our part. We have contacted you and are eager to make this right by sending another arrangement to your recipient.
Many thanks!
Many thanks!
Reviewed By:
Ann Murphy
Ann Murphy
Sep 18, 2015
I hope this looks better when I get to the funeral home today. Based on past experience with your company, I am very disappointed. A bunch of random flowers in a vase for $200?? The flowers look like they are dead.
Responded To By:
Sep 18, 2015
Hi Ann,
I'm glad that we were able to speak a few times this morning and get this taken care of. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad that we were able to speak a few times this morning and get this taken care of. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
MaryAnne
MaryAnne
Sep 14, 2015
I'm not pleased with the arrangement. Too much greenery. How many flowers are even in this arrangement? That was a $65 arrangement without tax and delivery. Please contact me. H 847 920 9945
Responded To By:
Sep 14, 2015
Hi MaryAnne,
I'm glad we were able to speak and that you like the new photo that was sent. Please let me know if you have any questions.
Becca
I'm glad we were able to speak and that you like the new photo that was sent. Please let me know if you have any questions.
Becca
Reviewed By:
Lee Gordon
Lee Gordon
Sep 13, 2015
Delivered to the wrong address
Responded To By:
Sep 14, 2015
Hi Lee,
We were able to speak to the recipient and arranged a replacement to be sent to her today. Please let me know if you have any questions.
Becca
We were able to speak to the recipient and arranged a replacement to be sent to her today. Please let me know if you have any questions.
Becca
Reviewed By:
Karen Nugent
Karen Nugent
Aug 15, 2015
I ordered flowers to be sent to a patient in Rush Medical Center. When I called I reached the location outside of the hospital but was assured they would transfer the order to the Rush location. I specifically asked if the Rush location would be able to
Responded To By:
Chris / Manager
Chris / Manager
Aug 15, 2015
Karen, I am very glad we were able to talk on the phone so I can personally apologize about your experience. Once again, we are truly sorry for everything and as promised are issuing a full refund on... More
Karen, I am very glad we were able to talk on the phone so I can personally apologize about your experience. Once again, we are truly sorry for everything and as promised are issuing a full refund on your order. Your feedback helps us improve and ensure that these things do not happen so we thank you for that. We do hope you trust in our services in the future. Best, Zoe Argyres
Director of Sales and Customer Care
Ashland Addison Florist Co.
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Director of Sales and Customer Care
Ashland Addison Florist Co.
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Reviewed By:
Diane Moss
Diane Moss
Aug 15, 2015
It's ugly and very small for $61
Responded To By:
Chris / Manager
Chris / Manager
Aug 15, 2015
Dear Diane, I'm glad we were able to talk over the phone and rectify this. We really appreciate your feedback!
Reviewed By:
J C Lilly Windows & Doors
J C Lilly Windows & Doors
Aug 14, 2015
A bit sloppy looking.
Responded To By:
Aug 14, 2015
Hi Jeannie,
It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible ... More
It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible ... More
Hi Jeannie,
It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible if there is ever a question about design and we are more than happy to resolve any issues.
Thank you,
Becca
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It seems that this was taken at a bad angle, but as this arrangement was created and delivered two days ago, we are unable to verify. Please let us know as soon as possible if there is ever a question about design and we are more than happy to resolve any issues.
Thank you,
Becca
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Reviewed By:
Barb
Barb
Jul 31, 2015
This was not what I ordered
Responded To By:
Jul 31, 2015
Hi Barb,
Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies... More
Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies... More
Hi Barb,
Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies. You should have received the correct photo. Please let me know if you have any questions.
Becca
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Thank you for bringing this to our attention. The correct arrangement was made and packaged for delivery. The wrong arrangement was photographed and sent to you. My apologies. You should have received the correct photo. Please let me know if you have any questions.
Becca
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Reviewed By:
Kenny
Kenny
Jul 30, 2015
I only wanted sunflowers, just a larger arrangement than the one on your website.
Responded To By:
Chris / Manager
Chris / Manager
Jul 30, 2015
Kenny - thank you so much for your feedback! As per our conversation we have re-designed your arrangement and are sending you a new picture. Please accept our apologies for the error!
Best,
Zoe
Best,
Zoe
Reviewed By:
JoanSaccone
JoanSaccone
Jul 24, 2015
Great
Reviewed By:
John Hatch
John Hatch
Jul 19, 2015
I ordered flowers for a 5year old little girl. You could have adorned them with pink ribbons, even a couple of balloons and little girl interest in the choice of a vase, and a delicate arrangement. This was poorly done and I will never use your business
Reviewed By:
Diane
Diane
Jul 18, 2015
The arrangement is NOTHING like the website showed
Reviewed By:
Sandy Werner
Sandy Werner
Jul 16, 2015
First of all, I asked for a vase, it was supposed to be an oval vase according to your person. He did say there'd be greens, but this is a lot of greens. I expected, the way it was described, for a larger amount of long-stemmed sunflowers in a vase, and S
Responded To By:
Jul 16, 2015
I'm glad we were able to speak and make the corrections needed before delivering this today. Please let me know if you have any other questions.
Thank you,
Delia
Thank you,
Delia
Reviewed By:
Ann-Marie Prince
Ann-Marie Prince
Jul 14, 2015
THese flowers look dead
Responded To By:
Jul 14, 2015
Hi Ann-Marie,
I'm glad we were able to speak and make the adjustments needed before delivering this today. Please let me know if you have any other questions.
Thank you,
Becca
I'm glad we were able to speak and make the adjustments needed before delivering this today. Please let me know if you have any other questions.
Thank you,
Becca
Reviewed By:
Kevin platt
Kevin platt
Jul 1, 2015
The flowers look good. I am unhappy with the delivery though. They were supposed to be delivered to her office at Chicago medical center. Instead the guy called her and had her leave the building and walk a street over. On top of that when she opened them
Responded To By:
Jul 1, 2015
Hi Kevin,
I am so glad we were able to speak in regards to this delivery today. Please let me know if you have any questions!
Thank you,
Becca
I am so glad we were able to speak in regards to this delivery today. Please let me know if you have any questions!
Thank you,
Becca
