Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33626 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,230
|
89.90% |
| 4 Star ★★★★☆ |
1,566
|
4.66% |
| 3 Star ★★★☆☆ |
789
|
2.35% |
| 2 Star ★★☆☆☆ |
490
|
1.46% |
| 1 Star ★☆☆☆☆ |
551
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Diana
Diana
Mar 7, 2015
I was very upset with this because I did not order this. My order included 2 balloons, an elephant, flowers that would include white and light blue in a block that would look like it is blue. Nothing of what I wanted and sadly cannot go back and get somet
Responded To By:
Chris / Manager
Chris / Manager
Mar 7, 2015
Diana - we are terribly sorry to hear you were unhappy with what was delivered to your recipient! We would love to discuss this with you and have attempted to contact you. We look forward to speaking with you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Helen Dawson
Helen Dawson
Feb 18, 2015
The flowers delivered were a rag bag of red flowers, mainly carnations, and not at all what was ordered. I texted the company and the agent through which they were ordered, from Engkand, and nobody replied. Very poor. I would not use either again. I only
Responded To By:
Chris / Manager
Chris / Manager
Feb 18, 2015
Dear Helen - thank you for your review! We are sorry that the email we sent you on February was not received. But we are also sorry you were not please with what we delivered. Unfortunately this or... More
Dear Helen - thank you for your review! We are sorry that the email we sent you on February was not received. But we are also sorry you were not please with what we delivered. Unfortunately this order was placed through a third party and we were not given your phone number so that we may speak with you. We also were give allowance for substitutions so we apologize if you were not aware of that. We will attempt to send you another email; hopefully you will receive it.
Have a great day!
Zoe
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Have a great day!
Zoe
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Reviewed By:
Greg athas
Greg athas
Feb 17, 2015
Used you for many years and then was disappointed about 3 years ago. Decided to try you again and again was disappointed. I was underwhelmed by the size and beauty. My wife even commented on it. Unlikely I will be using you in the future.
Responded To By:
Chris / Manager
Chris / Manager
Feb 17, 2015
Dear Greg, thank you for your rating. We are really sorry to hear you were not pleased with the design. We would love to discuss this with you. We have attempted to call you but were not able to reach you. We look forward to hearing back from you soon.
Best,
Zoe
Best,
Zoe
Reviewed By:
Jay barasch
Jay barasch
Feb 17, 2015
The flowers were delivered 5 hours prior to scheduled time and last night my wife showed me half were dead already 2 days. I gave photos. I have been using the best florist ever for 2 decades. I would appreciate a call 847 676 4242.
Responded To By:
Chris / Manager
Chris / Manager
Feb 17, 2015
Thank you for your review Jay! We sincerely apologize! We have attempted to reach you and left you a message. Looking forward to talking to you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Russell
Russell
Feb 16, 2015
Did not follow delivery instructions
Responded To By:
Chris / Manager
Chris / Manager
Feb 16, 2015
Thank you for your review Russell! I did look into your order. I'm sorry our first attempt to deliver was prior to your requested time but I am happy that your recipient did receive her beautiful flowers later on the date you requested. Thank you for your order!
Reviewed By:
Santhana Douangvihanh
Santhana Douangvihanh
Feb 15, 2015
I'm absolutely appalled with the delivery I received! 1) The delivery driver left the flowers out at an apartment complex (order is gone!) Yes , the flowers can be replaced but the heart-poured, handwritteb card I wrote for my girlfriend can never be repl
Responded To By:
Chris / Manager
Chris / Manager
Feb 16, 2015
Santhana, we cannot apologize enough for what happened! We have attempted to call you and let you know that a credit is going to be issued for this arrangement and the delivery fee. We will keep try... More
Santhana, we cannot apologize enough for what happened! We have attempted to call you and let you know that a credit is going to be issued for this arrangement and the delivery fee. We will keep trying to get a hold of you. Please note, this is not a normal occurrence for our company and we do feel terrible that this happened! We will keep trying to get a hold of you.
Best,
Zoe
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Best,
Zoe
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Reviewed By:
customer
customer
Feb 12, 2015
Not at all as pictured, not even close
Reviewed By:
Linda Anderson
Linda Anderson
Feb 5, 2015
This is not what I ordered.
Responded To By:
Feb 5, 2015
Hi Linda,
I am glad we were able to speak in regards to the color of the roses. I hope Cheryl loves all the beautiful shades of purple!!
Best regards,
Becca
I am glad we were able to speak in regards to the color of the roses. I hope Cheryl loves all the beautiful shades of purple!!
Best regards,
Becca
Reviewed By:
Roy Torres
Roy Torres
Feb 1, 2015
This is not what I requested. We requested flowers on a stand. Please correct this and call us to confirm.
Responded To By:
Feb 2, 2015
Hi Roy,
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Res... More
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Res... More
Hi Roy,
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Rest assured that this was a beautiful traditional vase on a stand just like you ordered. Our appreciation for your trust in us at this important event.
Have a nice day!
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So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Rest assured that this was a beautiful traditional vase on a stand just like you ordered. Our appreciation for your trust in us at this important event.
Have a nice day!
Less
Reviewed By:
Jon Grosso
Jon Grosso
Jan 15, 2015
I specifically asked for no pink flowers when I made the order and pink flowers are in the arrangement .
Reviewed By:
jon
jon
Jan 8, 2015
Flower arrangement was puny and flowers didn't look healthy.
Responded To By:
Jan 8, 2015
Hi Jon,
I just left a voicemail for you in regards to this arrangement. Please feel free to call me when you can.
Sincerely,
Becca
I just left a voicemail for you in regards to this arrangement. Please feel free to call me when you can.
Sincerely,
Becca
Reviewed By:
Vicki whitties
Vicki whitties
Jan 6, 2015
I ordered a plant for a funeral never received staff was rude because the next day was Sunday and they had no deliverys on Sunday will never use this service not to mention my original order was not available after I paid my money poor customer satisfacti
Reviewed By:
Betty
Betty
Dec 29, 2014
This is not exactly what I ordered, and I emailed once receiving the photo and rating request, however; did not hear back from AA. Very disappointing.
Responded To By:
Dec 29, 2014
Hi Betty,
I am so glad we were able to speak today. I have passed along your concerns in regards to this order.
Best regards,
Becca
I am so glad we were able to speak today. I have passed along your concerns in regards to this order.
Best regards,
Becca
Reviewed By:
Marti Swendsen
Marti Swendsen
Dec 21, 2014
I asked for White Amaryllis, were the red ones the ones that were sent? It doesn't look good at all.
Reviewed By:
Jerry Dewberry
Jerry Dewberry
Dec 21, 2014
My girlfriend told me the lilies are limp. I was told these would be good for a week. I have always been happy with my orders, but not this time.
Responded To By:
Dec 21, 2014
Hi Jerry,
I am glad we were able to speak today and set up a redelivery to Susan for tomorrow!
Best,
Becca
I am glad we were able to speak today and set up a redelivery to Susan for tomorrow!
Best,
Becca
Reviewed By:
Lisa widel
Lisa widel
Dec 19, 2014
That doesn't look much of anything like the arrangement pictured on your site. Unfortunate
Responded To By:
Dec 19, 2014
Hello Lisa,
Thank you for your feedback. Please contact me when you can in regards to this delivery.
Best regards,
Becca
Thank you for your feedback. Please contact me when you can in regards to this delivery.
Best regards,
Becca
Reviewed By:
Dani
Dani
Dec 18, 2014
The flower arrangement they delivered looked nothing like the image shown online. They used different flowers, which looked like they were dying. Not very happy since this arrangement was on behalf of a company.
Responded To By:
Dec 18, 2014
Hi Dani,
Thank you for contacting me. Please give me a call when you can to discuss this arrangement.
Best regards,
Becca
Thank you for contacting me. Please give me a call when you can to discuss this arrangement.
Best regards,
Becca
Reviewed By:
Elizabeth Taylor
Elizabeth Taylor
Dec 18, 2014
This looks much cheaper than what is on the internet. There is no burlap bow shown on the internet and it looks like there are significantly less flowers. I'm very disapointed.
Responded To By:
Dec 18, 2014
Hi Liz,
I'm glad you contacted us and we were able to correct the arrangement. SO happy you received the new photo and are pleased with the design.
Have a great day!
Becca
I'm glad you contacted us and we were able to correct the arrangement. SO happy you received the new photo and are pleased with the design.
Have a great day!
Becca
Reviewed By:
Linda Plante
Linda Plante
Dec 18, 2014
I was very dissappointed with the arrangement. The roses looked like they were dying and the entire arrangement did not look as beautiful as it could have or like the other arrangements. The arrangement was on the expensive side and did not look it.
Responded To By:
Dec 18, 2014
Hi Linda,
Thank you for letting us know. I'm so glad we were able to speak on the phone today.
Sincerely,
Becca
Thank you for letting us know. I'm so glad we were able to speak on the phone today.
Sincerely,
Becca
Reviewed By:
Susan Bonneville
Susan Bonneville
Dec 11, 2014
I'm very disappointed in this arrangement. The flowers are nothing like the picture I saw. Where did the yellow come from? I expected white and baby blue flowers like the picture. Did you have a shortage of flowers? This arrangement doesn't even go with t
Responded To By:
Dec 11, 2014
Hi Susan,
So glad we spoke and were able to come up with a resolution! I'm sure she will be very pleased with the new arrangement we are sending in the morning.
Have a great evening!
Becca
So glad we spoke and were able to come up with a resolution! I'm sure she will be very pleased with the new arrangement we are sending in the morning.
Have a great evening!
Becca
Reviewed By:
Mary Blaska
Mary Blaska
Nov 9, 2014
I do not think this looks good!! No flowers on the right side! Just lots of greens. Is there a better photo?? Please do not send this. I would be embarrassed.
Reviewed By:
Marilyn Heskin
Marilyn Heskin
Nov 6, 2014
The flowers were supposed to have a balloon attached. Was the Baby Boy balloon part of the order that was delivered? Thank you!
Responded To By:
Nov 6, 2014
Hi Marilyn,
I checked your online order and there is no mention of a balloon being purchased but I would be happy to add it to your arrangement/order. Please let me know when you can. ... More
I checked your online order and there is no mention of a balloon being purchased but I would be happy to add it to your arrangement/order. Please let me know when you can. ... More
Hi Marilyn,
I checked your online order and there is no mention of a balloon being purchased but I would be happy to add it to your arrangement/order. Please let me know when you can.
Thank you,
Becca
Hi Marilyn,
We have added the balloon, updated your order and sent a new email receipt and photo that you should be receiving soon.
Have a great day!!
Becca
Ashland Addison Florist Co.
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I checked your online order and there is no mention of a balloon being purchased but I would be happy to add it to your arrangement/order. Please let me know when you can.
Thank you,
Becca
Hi Marilyn,
We have added the balloon, updated your order and sent a new email receipt and photo that you should be receiving soon.
Have a great day!!
Becca
Ashland Addison Florist Co.
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Reviewed By:
Chris Veech
Chris Veech
Nov 4, 2014
This was supposed to be an succulent container. Not at all what I expected. I hate purple and yellow. Very cheesy basket. Extremely disappointed for $100. I had asked for a variety of succulents and this is a bunch of other stuff with maybe one succulent
Responded To By:
Nov 4, 2014
Hi Chris,
I'm so sorry to hear you were disappointing in this design. I will be in touch soon to discuss it with you.
Thank you,
Becca
Ashland Addison Florist Co.
I'm so sorry to hear you were disappointing in this design. I will be in touch soon to discuss it with you.
Thank you,
Becca
Ashland Addison Florist Co.
Reviewed By:
Felicia sexton
Felicia sexton
Nov 1, 2014
I have used your services numerous times but this last order was less than pleasing. These arrangements could have been found at the nearest grocery store without the price tag.
Responded To By:
Nov 4, 2014
Hello Felicia,
Thank you for contacting me. I will be in touch with you soon to discuss your order with you.
Best regards,
Becca
Ashland Addison Florist Co.
Thank you for contacting me. I will be in touch with you soon to discuss your order with you.
Best regards,
Becca
Ashland Addison Florist Co.
Reviewed By:
Cristina
Cristina
Oct 25, 2014
Horrible bouquet for the occasion! Asked for bright and cheery! These look like funeral flowers! For a woman who just underwent a double breast mascotomy! How inappropriate!
Responded To By:
Oct 25, 2014
Thank you for your review Cristina! We are terribly sorry! We have not delivered this arrangement as of yet so please know that we are designing a new bouquet and will email you a new picture. We will also follow up with a phone call.
Best,
Zoe
Best,
Zoe
