Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
Like us on Facebook.
Total reviews: 34571 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
31,110
|
89.99% |
| 4 Star ★★★★☆ |
1,586
|
4.59% |
| 3 Star ★★★☆☆ |
806
|
2.33% |
| 2 Star ★★☆☆☆ |
502
|
1.45% |
| 1 Star ★☆☆☆☆ |
567
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Ryan
Ryan
Jun 20, 2015
That looks nothing like the picture online. Less than impressed.
Reviewed By:
Elaine
Elaine
Jun 19, 2015
not impressed. purple flower looks wilted; can't tell what the vase looks like, is it plastic? was told this was going to be a glass vase. Looks like more filler than flowers - very disappointed for the amount of $$ spent.
Reviewed By:
Jon
Jon
Jun 16, 2015
My last 2 orders with Ashland Addison have been a HUGE disappointment, I won't be placing any more orders in the future. Your service is awesome - the flowers have not impressed. I recall a few years ago I sent flowers to someone and they were HUGE, BEA
Reviewed By:
Kevin Rodgers
Kevin Rodgers
Jun 11, 2015
In all candor I was completely disappointed in this arrangement. The photo on your website had far prettier colors as well as more stems in the arrangement.
Reviewed By:
Diane
Diane
Jun 1, 2015
We ordered a retirement bouquet, when the 1st bouquet arrived, there were 3 of the same flower that all looked dead. I called to inquire and was offered a replacement bouquet. The 2nd bouquet came and looked much better, however, still had the same type o
Reviewed By:
ap010043
ap010043
May 15, 2015
Beautiful except for the white flowers that I specifically said SHOULD NOT BE PRESENT...a simple request, ignored.
Responded To By:
May 15, 2015
Thank you for contacting us. We have left you a voicemail in regards to this order. Please give us a call when you can.
Best regards,
Becca
Best regards,
Becca
Reviewed By:
mike collyer
mike collyer
May 12, 2015
totally not happy at all sent same exact orders to my mother and wife the one to lisa collier (wife)was good but for same price to my mother (rose)was a joke after 30 years of doing business together I have to go in direction for future orders
Reviewed By:
Thomas S. Bagley
Thomas S. Bagley
May 11, 2015
I have ordered numerous flower arrangements from you over the years. This is the first time that I have been disappointed. The flowers arrived on Thursday (on time) but were dead by Saturday. I expect flowers arrangements (at this price point) to last at
Responded To By:
May 11, 2015
Hi Tom,
Thank you for contacting me. I have left you a voice mail in regards to the flowers. Please give us a call when you can.
Thank you,
Becca
Thank you for contacting me. I have left you a voice mail in regards to the flowers. Please give us a call when you can.
Thank you,
Becca
Reviewed By:
Carlos arroyo
Carlos arroyo
May 1, 2015
Flowers werent received, don't unders why cause they were just going to the 4th floor of the same building the flower store is at ...I Called around 2pm to deliver right away. Why did it take two hour to go into a elevator and deliver them .. I said as so
Reviewed By:
Sally
Sally
Apr 26, 2015
I ordered off the website and what I thought I ordered was not the same. Much less in the arrangement. Not as nice as the website picture. Not happy
Reviewed By:
David & Georgia Nelson
David & Georgia Nelson
Apr 16, 2015
You spoiled the surprise of these flowers by sending this survey and other notifications before the flowers arrived. This has happened on earlier occasions as well. If it happens again, we will NOT use Ashland- Addison again.
Responded To By:
Chris / Manager
Chris / Manager
Apr 16, 2015
Thank you for your review! We are happy we were able to talk on the phone and resolve this issue so that it never does happen again.
Have a wonderful day!
Have a wonderful day!
Reviewed By:
Maria Hansen-Cronin
Maria Hansen-Cronin
Apr 6, 2015
I visited my Mother today and was very disappointed in the arrangement. After only two days the roses are wilting as well as the lilies and sweet peas. This arrangement should last longer than two days.
Reviewed By:
Jim
Jim
Apr 2, 2015
I'm afraid the pink roses I got for my wife and daughter on their getaway to chicago were old and dying by the time we got them. Disappointing.
Responded To By:
Chris / Manager
Chris / Manager
Apr 2, 2015
Hi Jim - we are so very sorry to hear about the roses we delivered for you! We would love the opportunity to make this right. We just called and left you a message and are looking forward to hearing back from you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Mary Kay Joyce
Mary Kay Joyce
Apr 1, 2015
I am very disappointed with these flowers. We are such good customers & I always have counted on you to send the best. From this picture of them I am em- barrassed to have sent them. The two blooms on the left are puny & look like They failed to
Responded To By:
Chris / Manager
Chris / Manager
Apr 1, 2015
Mary Kay, I am so glad we talked and we able to resolve this. We appreciate your feedback!
Best,
Zoe
Best,
Zoe
Reviewed By:
Janet
Janet
Mar 31, 2015
This is not the order I placed with Adrian this morning. I'm hoping you sent the "European Dish Garden" SKU # EDG85
Responded To By:
Mar 31, 2015
Hi Janet,
I glad we were able to speak and clear up any confusion. I'm sure he will love this european dish garden.
Have a great day!
Becca
I glad we were able to speak and clear up any confusion. I'm sure he will love this european dish garden.
Have a great day!
Becca
Reviewed By:
Teela Chlebeck
Teela Chlebeck
Mar 23, 2015
The person who took my order was very nice and professional. However, the flower arrangement in this picture looks absolutely nothing like the Radiant Reflections Bouquet pictured online, which I requested. I am extremely disappointed in my $60 purchase a
Reviewed By:
Diana
Diana
Mar 7, 2015
I was very upset with this because I did not order this. My order included 2 balloons, an elephant, flowers that would include white and light blue in a block that would look like it is blue. Nothing of what I wanted and sadly cannot go back and get somet
Responded To By:
Chris / Manager
Chris / Manager
Mar 7, 2015
Diana - we are terribly sorry to hear you were unhappy with what was delivered to your recipient! We would love to discuss this with you and have attempted to contact you. We look forward to speaking with you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Helen Dawson
Helen Dawson
Feb 18, 2015
The flowers delivered were a rag bag of red flowers, mainly carnations, and not at all what was ordered. I texted the company and the agent through which they were ordered, from Engkand, and nobody replied. Very poor. I would not use either again. I only
Responded To By:
Chris / Manager
Chris / Manager
Feb 18, 2015
Dear Helen - thank you for your review! We are sorry that the email we sent you on February was not received. But we are also sorry you were not please with what we delivered. Unfortunately this or... More
Dear Helen - thank you for your review! We are sorry that the email we sent you on February was not received. But we are also sorry you were not please with what we delivered. Unfortunately this order was placed through a third party and we were not given your phone number so that we may speak with you. We also were give allowance for substitutions so we apologize if you were not aware of that. We will attempt to send you another email; hopefully you will receive it.
Have a great day!
Zoe
Less
Have a great day!
Zoe
Less
Reviewed By:
Greg athas
Greg athas
Feb 17, 2015
Used you for many years and then was disappointed about 3 years ago. Decided to try you again and again was disappointed. I was underwhelmed by the size and beauty. My wife even commented on it. Unlikely I will be using you in the future.
Responded To By:
Chris / Manager
Chris / Manager
Feb 17, 2015
Dear Greg, thank you for your rating. We are really sorry to hear you were not pleased with the design. We would love to discuss this with you. We have attempted to call you but were not able to reach you. We look forward to hearing back from you soon.
Best,
Zoe
Best,
Zoe
Reviewed By:
Jay barasch
Jay barasch
Feb 17, 2015
The flowers were delivered 5 hours prior to scheduled time and last night my wife showed me half were dead already 2 days. I gave photos. I have been using the best florist ever for 2 decades. I would appreciate a call 847 676 4242.
Responded To By:
Chris / Manager
Chris / Manager
Feb 17, 2015
Thank you for your review Jay! We sincerely apologize! We have attempted to reach you and left you a message. Looking forward to talking to you.
Best,
Zoe
Best,
Zoe
Reviewed By:
Russell
Russell
Feb 16, 2015
Did not follow delivery instructions
Responded To By:
Chris / Manager
Chris / Manager
Feb 16, 2015
Thank you for your review Russell! I did look into your order. I'm sorry our first attempt to deliver was prior to your requested time but I am happy that your recipient did receive her beautiful flowers later on the date you requested. Thank you for your order!
Reviewed By:
Santhana Douangvihanh
Santhana Douangvihanh
Feb 15, 2015
I'm absolutely appalled with the delivery I received! 1) The delivery driver left the flowers out at an apartment complex (order is gone!) Yes , the flowers can be replaced but the heart-poured, handwritteb card I wrote for my girlfriend can never be repl
Responded To By:
Chris / Manager
Chris / Manager
Feb 16, 2015
Santhana, we cannot apologize enough for what happened! We have attempted to call you and let you know that a credit is going to be issued for this arrangement and the delivery fee. We will keep try... More
Santhana, we cannot apologize enough for what happened! We have attempted to call you and let you know that a credit is going to be issued for this arrangement and the delivery fee. We will keep trying to get a hold of you. Please note, this is not a normal occurrence for our company and we do feel terrible that this happened! We will keep trying to get a hold of you.
Best,
Zoe
Less
Best,
Zoe
Less
Reviewed By:
customer
customer
Feb 12, 2015
Not at all as pictured, not even close
Reviewed By:
Linda Anderson
Linda Anderson
Feb 5, 2015
This is not what I ordered.
Responded To By:
Feb 5, 2015
Hi Linda,
I am glad we were able to speak in regards to the color of the roses. I hope Cheryl loves all the beautiful shades of purple!!
Best regards,
Becca
I am glad we were able to speak in regards to the color of the roses. I hope Cheryl loves all the beautiful shades of purple!!
Best regards,
Becca
Reviewed By:
Roy Torres
Roy Torres
Feb 1, 2015
This is not what I requested. We requested flowers on a stand. Please correct this and call us to confirm.
Responded To By:
Feb 2, 2015
Hi Roy,
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Res... More
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Res... More
Hi Roy,
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Rest assured that this was a beautiful traditional vase on a stand just like you ordered. Our appreciation for your trust in us at this important event.
Have a nice day!
Less
So sorry for the confusion! This design was actually set on a stand at the service, but the photograph we sent you only shows the floral arrangement in the vase (not the stand!). Rest assured that this was a beautiful traditional vase on a stand just like you ordered. Our appreciation for your trust in us at this important event.
Have a nice day!
Less
