Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews
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Total reviews: 33986 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
30,567
|
89.94% |
| 4 Star ★★★★☆ |
1,574
|
4.63% |
| 3 Star ★★★☆☆ |
794
|
2.34% |
| 2 Star ★★☆☆☆ |
494
|
1.45% |
| 1 Star ★☆☆☆☆ |
557
|
1.64% |
Real Customers, Real Reviews
All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Ashley
Ashley
Aug 11, 2017
Terrible...this is no where near close to the arrangement I ordered. And the resolution was to re-send the correct arrangement who does that??? Re-deliver Flowers? Then I asked for a partial refund which I though would be half NOT!! I was offered 15% then
Responded To By:
Chris / Manager
Chris / Manager
Aug 12, 2017
Good morning Ashley - we are so very sorry you were not pleased with the arrangement we delivered on your behalf. We do guarantee 100% satisfaction to our customer and are are truly sorry you had thi... More
Good morning Ashley - we are so very sorry you were not pleased with the arrangement we delivered on your behalf. We do guarantee 100% satisfaction to our customer and are are truly sorry you had this experience. Please know that the charges on your order have been cancelled. We hope you do trust in our services in the future.
Have a great weekend!
Best,
Zoe
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Have a great weekend!
Best,
Zoe
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Reviewed By:
Aida abella
Aida abella
Aug 11, 2017
Less flowers and roses than what I saw in your catalogue !!
Responded To By:
Chris / Manager
Chris / Manager
Aug 12, 2017
Thank you for your feedback Aida! We are truly sorry you were not please with this design. As mentioned on the phone, the lilies we sent were really fresh and have not yet bloomed. We apologize thi... More
Thank you for your feedback Aida! We are truly sorry you were not please with this design. As mentioned on the phone, the lilies we sent were really fresh and have not yet bloomed. We apologize this picture did not do this arrangement justice as it is hard to see all the flowers that are on all sides.
Please know we always appreciate your feedback and mostly appreciate your business.
Best,
Zoe
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Please know we always appreciate your feedback and mostly appreciate your business.
Best,
Zoe
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Reviewed By:
Mary
Mary
Aug 10, 2017
Saw them personally first hand and was not impressed
Reviewed By:
Benjamin Brittsan
Benjamin Brittsan
Aug 10, 2017
This was $200.00? Where are the high end flowers? Peonies, cabbage roses, ???... etc. That's what I asked for, not this. A big beautiful, classic classy bouquet. Im upset.
Responded To By:
Chris / Manager
Chris / Manager
Aug 10, 2017
Thank you so much for your feedback Benjamin! We are really sorry to hear you were not pleased with the design! This was designed all-around so unfortunately you cannot see all the flowers included.... More
Thank you so much for your feedback Benjamin! We are really sorry to hear you were not pleased with the design! This was designed all-around so unfortunately you cannot see all the flowers included. We are sorry this picture did not do this arrangement justice however we want you to be pleased with your purchase so we will re-design a new arrangement and send you another picture. We appreciate your business and look forward to receiving your feedback on the new arrangement!
Best,
Less
Best,
Less
Reviewed By:
Rita Edidin
Rita Edidin
Aug 10, 2017
Disappointed that the "Lady Bug" vase was not included! This is the reason I selected this arrangement....
Responded To By:
Aug 10, 2017
Hi Rita - we are truly sorry about this! We have contacted you and are sending you a gift card for a future purchase. Thank you for letting us know!
Best,
Zoe
Best,
Zoe
Reviewed By:
fixitkent
fixitkent
Jul 25, 2017
This is the first time I have been disappointed in an arraignment from Ashland Addison Florists. The "Pick Me Up" bouquet pictured on the website is a lovely, exquisitely composed arrangement with wonderful dimensions. The picture of the actual arrangemen
Responded To By:
Chris / Manager
Chris / Manager
Jul 25, 2017
Thank you for sending us your feedback so quickly Kenton! We have recreated the design and will be sending you a new picture shortly.
Please let us know if there is anything else we can do.
Best,
Zoe
Please let us know if there is anything else we can do.
Best,
Zoe
Reviewed By:
Carol
Carol
Jul 21, 2017
I don't think that bouquet of flowers look worth the cost. I'm a little disappointed.
Reviewed By:
Margo M.
Margo M.
Jul 12, 2017
Disappointing. For the amount charged this arrangement is pityingly small! I've done business with Ashland Addison since 1975; seems like the larger they grow the smaller the arrangements! I usually recommend them to friends & family as well, looks like
Reviewed By:
Jennifer evans
Jennifer evans
Jun 14, 2017
was expecting more blue since for baby boy
Reviewed By:
Eileen Baiocchi
Eileen Baiocchi
Jun 9, 2017
Not a fan ... my impression was that the that there were to be 8 of the same/very similar color peonies. This arrangements colors are too contrasting - ncluding white - and I only see 5, possibly 6 flowers. Not a very nice arrangement at all. Disappointed
Reviewed By:
Ida Riddle
Ida Riddle
Jun 9, 2017
Hello, I appreciate the flowers arriving on time. The floral arrangement was really beautiful. I was a little disappointed in the peace lily. 1. There was another peace lily delivered from the same florist that was beautiful with more than one peace
Reviewed By:
Kathleen
Kathleen
Jun 2, 2017
For $100.00 could have been better, you guys used to be so creative, what happened! There is better on the FTD website. Not happy and been a customer for a long time.......have to rethink about using you again
Reviewed By:
Ellen Pryga
Ellen Pryga
Jun 2, 2017
This is the first time in all the years I have been ordering from you that the flowers I received were very disappointing.
Reviewed By:
karl oman
karl oman
Jun 1, 2017
There were no white roses or purple roses in this mix unlike the advertised mix. I only counted 10 roses in the picture. I sure hope there were two more not showing in the photo. A bit disappointing.
Reviewed By:
Teresa herrera
Teresa herrera
May 20, 2017
Was upset did not receive what I had ordered from the website for a funeral, they should have given me a call at least to let me know they didn't have white roses or given me the option of choosing something else very disappointed.
Reviewed By:
Mary
Mary
May 18, 2017
Perhaps it did not photograph well - but it does not look as attractive as the arrangements I have ordered from Ashland Addison in the past. I am disappointed.
Reviewed By:
Katherine
Katherine
May 1, 2017
Picture I received from recipient do not look as nice as this picture.
Reviewed By:
Carol
Carol
Apr 29, 2017
Well the tulips look fresh but it doesn't exactly look like the picture I saw. It looks like someone just shoved those in a small vase! Sorry but I'm not happy. I sent these to brighten someone's day! I'm disappointed.
Reviewed By:
Denise stauder
Denise stauder
Apr 24, 2017
I asked for a pink plant...not white! It is listing and is not straight. What why would you send such a scrawny looking plant? I am not happy.
Reviewed By:
Emma Schmidt
Emma Schmidt
Apr 5, 2017
They are pretty, but very small for the amount of money they cost!
Reviewed By:
Gia
Gia
Apr 2, 2017
Typical $45.00 arrangement, but I paid $96.96. Lacks creativity for this price point, not to mention the bow looks like a child tied it, not a professional florist. Thank you.
Reviewed By:
Cathy Bodnar
Cathy Bodnar
Mar 30, 2017
The flowers, delivered the second time around, were beautiful. What happened?! Ashland Addison has been delivering to my mother-in-law consistently, not this time - the original order went to 60th Place, not Street. And the kind people at 60th Place broug
Responded To By:
Chris / Manager
Chris / Manager
Mar 30, 2017
Cathy - thank you so much for your feedback! We are terribly sorry for everything that has happened! Please know that this is most definitely not something that happens. We will be issuing a full ... More
Cathy - thank you so much for your feedback! We are terribly sorry for everything that has happened! Please know that this is most definitely not something that happens. We will be issuing a full refund on your order.
We truly do hope we hear from you in the future.
Best,
Zoe
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We truly do hope we hear from you in the future.
Best,
Zoe
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Reviewed By:
Mary Bichsel
Mary Bichsel
Mar 28, 2017
The flowers were actually beautiful Saturday. However, on Sunday they were nearly dead. Surely a flower arrangement should last longer than this.
Reviewed By:
Mrs leigh
Mrs leigh
Mar 28, 2017
From London -quite expensive and I don't like the pink bow
Reviewed By:
Patti Hansen
Patti Hansen
Mar 27, 2017
There is more greenery than flowers. The Songs of Spring picture on your website has more flowers on it. I can't see the vase but there is also a frosted bird on the vase which I can't tell if it's on there or not.
Responded To By:
Mar 27, 2017
Hello Patti,
Thank you for your review. I am glad we were able to speak over the phone and resolve this for you. Hope you have a great rest of the week!
Thank you for your review. I am glad we were able to speak over the phone and resolve this for you. Hope you have a great rest of the week!
